QT9 QMS

Highly customizable and efficient eQMS

Comments: QT9 is a very solid and dense software that can be tailored to the needs of any business. User access and admin controls are very deep and easy to use. The module and workflows are plentiful, and while they can be intimidating to implement, once you dig in a really understand what the software features can do, the reward is high as the software is able to create and track so much.

Pros:

The ability to creature user defined fields that could be tailored specifically to the record of document that was being created in the system was extremely useful when transitioning from established Quality processes from our previous paper-based QMS to this electronic software.

Cons:

Implementation was a bit of a challenge. While we did have support from the developer and implementation team, the training seminars available were not nearly as helpful as simply diving into the sandbox environment and see what the system could actually do.

QT9 Quality Management System

Comments: Before using QT9 data gathering and analysis was difficult at best. Now we have the ability to analyze data in order to make real changes to the quality of our processes and products.

Pros:

Easy to set up and use, yet very powerful reporting capabilities. As the administrator I can add users, structure drop down menus, etc. myself and don't have to rely on outside sources.

Cons:

Nothing currently comes to mind, but this is because QT9 asks their customers to submit feature requests for improvement ideas.

Limited Flexability

Comments: To be honest we do not use all the modules within QT9 but the ones we do use allow us to get by and pass our QMS audits, but for the power user like myself that wants to extract detailed performance data you’ll have to extract the data and pull it into excel and manipulate it to get metrics you need.
What you see is what you get, no customizing nothing. No overdue notifications or escalation process built in.

Pros:

Ease of rolling out the product. Built in forms are helpful for a beginner. There are some features if you dig into the settings that allow you minor custom uses. The Calibration and Prevenative Maintenance Modules are promising and somewhat helpful. The document control module has worked well for us.

Cons:

1. the biggest disappointment - No customability of modules and forms. Lots of tabs on the nonconforming product and corrective action forms and you cannot get rid of the tabs you do not need, You cannot even hide the tabs. Absolutely no customization to tailor to your organization. 2. No email reminders if you have overdue actions pending, you’ll have to look at the database daily. 3. No filtering of overdue items in perato analysis. You can filter: Open Items, Closed, Rejected, Submitted and deleted but nothing to tell you if an item is past due. No email notifications if an item goes past due. You can only disply the entire reports that are overdue. 4. Ad Hoc Reports are Lackluster for reporting performance data analysis (Perato Analysis, Bar Graphs, Line Graphs etc) Nothing here to help you determine how effective or ineffective your QMS is. 5. If you have more than one process approver (Risk, CA’s, NC’s etc) and one of them approves the action the other approvers cannot go back and make changes. Your locked out. I had myself and one other person approving a risk and the other approver approved the risk and I could not make any changes. I had to delete the entire risk action and start over. 6. Only exports to CSV files not Excel .xlsx extensions 7. Internal audit module - build a schedule only. No prefilled forms to use, no form development capabilities.

Chief Engineer

Comments: very good overall. easy to implement. good customer support

Pros:

document management, engineering change process, corrective actions, ability to export information to excel, user defined fields

Cons:

canned reports - they should look at other standards like the American Society for Mechanical Engineers or National Board which require quality management systems and integrate those requirements

QT9 QMS- Review

Pros:

Everything you need for your QMS all in one package. Easy to use. Awesome customer service and support.

Cons:

There is nothing I do not like about QT9.

QT9 review

Comments: Ok, once I figured out how it all works

Pros:

Organization of all my docs, in one place

Cons:

The learning phase, I didn’t have the time to play around with it before I had to use it. That’s more of a training issue here.

All-in-one QMS!

Comments: Overall experience is quite positive. Much of the information I need in in one place.

Pros:

I like the all-in-one functionality of QT9.

Cons:

Like all programs there is a learning curve if you want to make the best use of the capabilities. But even with that, there is ample customer support and training available.

QA/Certifying Agency Specialist

Comments: The system is great. Runs a little slow sometimes, but in all it is great

Pros:

Storage and reminders of documents has been beneficial.

Cons:

A little more flexibility with creating own fields would be great.

Excellent QMS

Pros:

QT9 as a QMS has helped to digitize many processes that would otherwise have been handled through paper documentation. This gives greater control and traceability and is especially helpful during regulatory Audits allowing us to show that we have processes in control.

Cons:

The inability to communicate with other data systems.

One stop shop!

Comments: It is a one stop shop for managing a tracking audits and training.

Pros:

Ease of implementation. Customer support and available training.

Cons:

Timeouts. It does not autosave progression lengthy audit tasks.

QT9 Helped Structural Diagnostics, Inc. get ISO 9001:2015 Certified!

Comments: Our company had no Quality Management System at all before QT9. Some of the employees were relucted to try something new, but all got on board when they saw how easy it was to use. All through the entire ISO 9001:2015 process from the very beginning to certification all the Auditors really thought it was a well designed package geared towards the ISO 9001:2015 process.

Pros:

The Document Control module was the most used and was very easy to implement and maintain.

Cons:

That you could not upload video files, that the file size was limited. But this was not really an issue.

Decent System but Could Use More Functionality

Pros:

Upload speed and ease of logging in has been relatively convenient.

Cons:

The date shown by the document is the upload date to the system, which does not provide much benefit.

Work smarter with QT9 QMS

Comments: I am pleased with the product and I use it in my work.

Pros:

There is an option to customize the system to your unique needs and it can accommodate organizations of all sizes. It is also super user-friendly.

Cons:

The initial setup might be a bit daunting.

QT9 pleasantly surprised with ease of this ERP system

Comments: Overall I have to say the training module is by far my favorite. Going from paper in a folder and getting everyone trained and signed off and then having to scan training to files was very time consuming. Now with a few clicks of the mouse training is sent to those who need it with the documents attached, they sign electronically and training records are created in the system. Fast and easy.

Pros:

This software is very user friendly and easy to use. The help feature and QT9 academy are very easy to follow instructions for anything you are working on in the system. It is very easy to use the , modules and being able to be paperless is awesome especially in the medical device area. Set up for users is extremely fast an simple. Getting reports is fast and accurate.

Cons:

Honestly I find all the pop ups every time you do a function a bit overkill, especially if you are doing a lot of entering of new documents. It would be nice if they could shut off this feature. I do wish there was an automatic email alert that when to users a email when they are overdue on training, or a CAR element.

Positive Feedback

Comments: We have been using QT9 for 8 years. It is a great tool for Quality. It is organized, professional and easy to use. QT9 helps tremendously with 3rd party audits. Audits go much faster and smoother with rapid record retrieval.

Pros:

QT9 is a force multiplier. It alleviates a huge administrative burden on our quality system.

Cons:

permission control could be improved to allow view only of all quality records.

Great tool for an effective QMS

Comments: Overall a great experience. QT9 provides great customer services and easy to use modules.

Pros:

Very user friendly. Several modules link together to make work flow seamless. Customer support is great and always available to help. Most modules have some level of customizable options to fit the needs of various companies and industries. Easy implementation.

Cons:

There are a few minor nuances with some modules. However, these can very easily be worked with and do not impact the overall ease of use. Some modules over more degrees of customization than others.

Complete & Easy to Use QMS System - Great Customer Care

Comments: I have been involved in choosing, implementing and using other Quality Management Systems and this has been by far the best experience.

Pros:

This system has made documentation management of training records to rev controlled SOP's a breeze. The Supplier portal is a great feature. They provide solid training and are very responsive when you have questions.

Cons:

It would be nice if it had additional features that apply to Food Manufacturing. It could use an upgraded look and easily customizable reports.

Great management tool

Pros:

We love the document portal and it's ability to share and collaborate on documents. It has kept our records organized and has brought a level of consistency that was hard to achieve with more manual processes. We also love the support!

Cons:

Integrating some aspects of our business into QT9 has been difficult only because our systems were not consistent. There are some features that might just not fit entirely and we sometimes wish there were a few more custom options. But it is also easy to understand why it requires a standard.

Fair Quality Management System

Comments: 5-6 years experience

Pros:

One software for multiple uses such as corrective actions, maintenance, calibration, etc.

Cons:

Poor access to your own data, such as the ability not to remove records that you own. This junks up the system, such as calibrations with trash records.

QT9 QMS Software

Comments: The software is good and the staff is more than happy to help if you have a problem.

Pros:

I like the ease in which you can control the documents. The software manages the old versions and changes of the documents on the revision changes which makes life much easier for the document control aspect of our QMS.

Cons:

Some of the modules I cannot modify in a way that would be useful for my organization.

A World of Difference

Pros:

Implementation of the Document Control Module was a game-changer for our organization as we were still operating under a paper-based system. Document creation and changes are so much more efficient now that we are utilizing QT9 QMS.

Cons:

Not really applicable. Concerns I have had with the system I know are being addressed with the next revision of the software because the QT9 Software team is receptive to its customers' concerns.

Easy to use and configure

Comments: Our experience so far has been very positive.

Pros:

The workflow is easy to understand and it is nice that most of the modules are interconnected.

Cons:

The collaboration feature was a little difficult to implement for our organization as we didn't find that it was very intuitive.

Review

Pros:

The software is very user friendly and easy to navigate. QT9 provides so many modules and can capture data/info from different departments in one location.

Cons:

It would be beneficial to drop and add files versus the current process for adding files.

Great value out of the box

Comments: So far very positive

Pros:

ease of use, deploy and set up from the beginnning

Cons:

I will need to work with it more before I could answer this

QT9 Implementation and Population

Pros:

For CARs, the information is all in one convenient location. The Employee Training location allows us to attach documents (we keep Curriculum Vitae in the Related Files section). This allows for a one-stop-shop when audited on employee training and experience. Vendor has been incredibly interactive and helpful when we have had questions/concerns. Also provided requested on-site training that met our expectations and timeline.

Cons:

Unable to perform 'text' searches. For example, performing a search within the Master File attachments for a term or other document number is not available. In addition, I create training records for new hires; the content and attributes are always the same. It would be helpful if I could copy an existing record. As part of the Quality organization, I notice grammatical errors. QT9 has several messages that contain mis-spellings.