by Vesigo Studios4.1 / 5 25 reviews
Who Uses This Software?
OnTime 360 delivery software is for transportation companies that want their couriers, messengers, and dispatchers to have advanced features while operating more efficiently.
Average Ratings25 reviews
- Overall 4.1 / 5
- Ease of Use 4 / 5
- Customer Service 4.5 / 5
- Features 3.1 / 5
- Value for Money 4 / 5
See pricing details
- Pricing Details A low monthly subscription rate, including all technical support.
- Free Version No
- Free Trial Yes, get a free trial
Cloud, SaaS, Web
Installed - Windows
Mobile - iOS Native
Mobile - Android Native
- Vesigo Studios
- Founded 1999
About OnTime 360
OnTime 360 is one of the highest reviewed courier software solutions on the market. We offer an ever improving delivery management software solution that will keep your company on track, on time, and always connected with your team and customers. OnTime 360 offers you more features at a lower price. Includes customizable customer web portal, international support for nearly 300 countries, flexible customer pricing structure, and advanced route stop scheduling.
OnTime 360 Features
- Barcode Support
- Billing & Invoicing
- Compensation Management
- Customer Database
- Dispatch Management
- Job Assignment Management
- Label Printing
- Order Entry
- Customer Portal
- Dispatch Management
- Driver ETA
- Driver Management
- For Courier Services
- For Freight
- For Restaurants
- Order Tracking
- Signature Capture
- Surveys & Feedback
OnTime 360 Most Helpful Reviews
Reviewed on 30/05/2019
HAVE LOVED IT FROM DAY 1
Comments: It has helped our business be up to date and more efficient.
Pros: The versatility from day one! The ease of use.
Cons: I would like to see the reports have the ability to be modified for more specific uses.
Reviewed on 27/02/2018
After 5 months of trying to get this system functioning we had to abandon it
Pros: Saving quotes was a nice feature. The web portal is nice and the drive mobile app is also user well done. It can take on a variety of complex rates and make them work, however it is very time consuming and complex to set up. You can customize a lot of features, and import data to OnTime360, which can be helpful but also messy, requiring time to clean up what is imported.
Cons: Save your money and your time. OnTime360 IS NOT completely mobile. If you are a fast paced small business and your dispatchers are not always at a windows computer 24hrs a day good luck! You will need a windows operating system laptop or tablet to lug around with internet access. Their customer service lacks in following up with things they need to get back to you on. They will answer your questions, but they are also rigid and not willing to take customer suggestions to make improvements that will benefit a broader base of clients. They make everything sound simple and it is not. I can generally easily learn most software programs, so I am not computer illiterate. I have to cancel and lose 6 months worth of money, because I asked how will my dispatcher will log in when they are not in the office to late in the game. Their answer is that cannot be done, and we will not make that available and we are not giving you any of your money back. Coming from using another dispatching software system for many years, I never liked the OnTime Dispatch you must use multiple screens and to get anything done and you cannot easily see what your drivers are working on. The functionality, updating, syncing is slow, even though we have high speed internet, and they could never get me an answer as to why.
by Vesigo Studios on 2/03/2018
We are sorry to see that you have chosen to close your OnTime 360 account.
Many of our customers agree that our price quotes feature, Customer Web Portal, new Mobile Applications for drivers, and flexible pricing are among our many great features.
Our unlimited in-house Customer Service is included free of charge to our customers using all OnTime subscription levels. Many of our customer's suggestions have been included in recent updates to our software. Of course, as with any new software system, there is a learning curve and we welcome our customers to call or email us at their convenience.
We understand that, despite our continual efforts, some of the difficulties you were having could not be resolved to your satisfaction. Please note that a partial refund was provided. As always, we strive to take our customers recommendations and constructive criticism into consideration and continually work to improve. We appreciate you taking time to give us your feedback.
Reviewed on 22/09/2016
Satisfied with Ontime 360
Comments: We love Ontime 360. Its easy to use, our customers like being able to dispatch and track their shipments. We like being able to print BOLS and send invoices through 1 system. ONE thing we would like to see updated. We would like to be able to search invoices by number or customers without having to scroll. Invoices number especially. Often times a customer calls about a particular invoice and I must search numerically instead if being able to click on the search bar and entering the number.
Cons: Not being able to use the search bar in the Billing screen
Reviewed on 22/09/2016
Really great delivery software!
Comments: OnTime 360 is a really great product and has worked really well for us. We especially like the constant updates and improvements.
Pros: OnTime's billing features are really simple and easy to use. Drivers always have instant access to detailed information. Dispatching is really quick and easy.
Cons: Search fields for billing could be improved.
Reviewed on 27/09/2016
On Time is WELL worth it
Comments: Since we have chosen On Time, we've never questioned ourselves back. The support groupe is unbelievable with a response time that sets the standard regardless of the industry. The ease of the API process as well as the overall easy to use solution is well worth considering On Time for your needs
Pros: API, Support group, easy to use
Cons: Bilingual. Better invoicing capabilities (might be me not investing enough time researching that feature though)