TheraOffice

The best industry-specific EMR software all of your practice's needs.

Pros:

I feel like all I ever used to do when we didn't have TheraOffice was dealing with stacks of paper and transferring them from one room of the office to the next. Now with TheraOffice, all I have to do is walk to the printer if I need a piece of paper (which is rare). The TheraOffice team did an excellent job of helping us implement this product and they have been great customer support as we have adjusted to the huge change in our office.

Cons:

So far we have had a lot of issues with the software freezing on occasion, however, that just gives me a moment to get up and grab a cup of coffee!

Therapy West

Comments: Excellent. I have felt that Theraoffice has been very helpful with all inquiries. Also, we practice in rural Utah have therapist that often work in multiple settings. I feel Theraoffice has been very fair when it comes to pricing. Lastly, all staff at Theraoffice have been professional and follow-up has been excellent.

Pros:

Theraoffice makes an effort to stay current with the software as it relates to changes in the industry. The product looks very clean and professional and those in reception, clinical care, and billing report good integration of all modules.

Cons:

I feel Theraoffice could do better job with resources that help market the practice. Most therapy clinics do not have a marketing department and therefore cannot benefit from the benefits of good marketing. I think Theraoffice could help a lot of clinics with a drip marketing system that would integrate with each clients website. Also, a professional, easy to use, robust HEP program that is branded would be great. This would eliminate the need for paper as patients can have their HEP right on their phone.

Terrible product, terrible customer support

Comments: I hate it, every week is a new problem

Pros:

nothing, i hate every aspect of this product

Cons:

Every update causes more problems. Customer service is never available. Product modifications are costly. ability to adapt windows is nonexistent. Getting application downloaded is impossible without administrative access, so if the therapists link stops working, that therapist is screwed until administration can be physically be at that computer.

TheraOffice team is dedicated to helping you maintain your brand while providing a superior product.

Comments: I no longer have stacks of paper work to do. I no longer lose sleep wondering if I have met all documentation regulations. My time is more efficient because I save and lock each visit prior to treating the next patient.

Pros:

The software system has a vast amount of flexibility within its design to allow each clinician and organization to customize various reports and user functions. The TheraOffice Team is very responsive whenever questions arise. I had one payer that required a specific change in documentation. The TheraOffice team problem-solved the need and immediately created a custom report that could be used for that particular payer. The team's quick response had me submitting the claim to that payer with the new documentation format at the end of the business day. I have not locked a single document without charges included. The system has built in protection to ensure that all plans of care are signed and that no unauthorized patient visits occur. The built in business reports are very helpful for knowing the health of the business. I love that it really, really integrates with FOTO. That has saved me time because I can easily see the FOTO information right within TheraOffice in a patient's case. I also really like the fax feature. This feature not only saves time, but is also logged in the system creating proof that documents were sent and received. The ability to create tasks with those on the team has improved efficiency by eliminating a lot of non-productive communication time.

Cons:

I'm still having difficulty with the accounting system. At the moment, the accounting module isn't quite as intuitive as all the other modules.

Tech support is always quick to respond to our needs!

Pros:

The best part of Theraoffice is fact that you are able to customize the schedule and documentation. In general, it is easy to use compared to other programs we have used in the past.

Cons:

1.Having the different modules for Documentation and Scheduling. 2. Not being able to minimize windows within the module, you have to click out of everything before proceeding. 3. Not being able to move image notes from one pts chart to another pts chart. 4. Not having a search option in the chart. We use a dummy pt for our referral log and it has hundreds of records, it would be nice to be able to search within the chart 5. With the new up date the faxes are getting back dated when moved them to a chart, we have to manually go in to change the date 6. The amount of times that you have to click through pop up boxes to get where you need to be (printing, searching for pts, moving through documentation) (keyboard short cuts would be nice) 7. It would be nice to have the most recent plan of care show in vitals. 8. That once a pt has been discharged it doesn't ask if you wish to delete future appointments. 9. There should be a contact list to fax from so you can fax multiple people: insurance, case mgr, PCP, Referrring DR, sometimes there are 2 referring and a PCP. 10 To Generate an HEP you shouldn't have to have a DX or charges entered.