---
description: Learn more about TCN price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
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title: TCN Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [TCN](/software/84252/tcn)

# TCN

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> TCN provides scalable contact center software solutions to meet your needs.  Reach your goals and leverage easy integration.
> 
> Verdict: Rated **4.5/5** by 57 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses TCN?

Contact centers, call centers, BPOs, accounts receivable, collection agencies, education, healthcare, utilities, automotive, political, newspaper, customer service, government and marketing agencies.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 57 Reviews |
| Ease of Use | 4.2/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: TCN
- **Location**: St George, US
- **Founded**: 1999

## Commercial Context

- **Starting Price**: US$65.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Contact TCN for additional pricing information. TCN operates without contracts, offering a flexible pay-as-you-go service model.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Spanish
- **Available Countries**: Albania, Andorra, Australia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece and 38 more

## Features

- Auto-Dialer
- Automated Notices
- Automated Routing
- Automatic Call Distribution
- CRM
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Transfer
- Campaign Management
- Client Management
- Compliance Management
- Computer Telephony Integration
- Contact Management
- Dashboard
- Employee Scheduling
- For Call Centres
- IVR
- Labor Forecasting
- List Management
- Multi-Channel Communication
- Performance Metrics
- Predictive Dialer
- Quality Management
- Queue Management
- Recording
- Reporting/Analytics
- Workforce Management

## Integrations (3 total)

- Salesforce Sales Cloud
- ServiceNow
- Zendesk Suite

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software)

## Related Categories

- [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software)
- [Debt Collection Software](https://www.capterra.co.nz/directory/30234/debt-collection/software)
- [Predictive Dialer Software](https://www.capterra.co.nz/directory/30597/predictive-dialer/software)
- [Auto Dialer Software](https://www.capterra.co.nz/directory/30999/auto-dialer/software)
- [Call Recording Software](https://www.capterra.co.nz/directory/30533/call-recording/software)

## Alternatives

1. [Convoso](https://www.capterra.co.nz/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)
2. [Readymode](https://www.capterra.co.nz/software/136728/readymode) — 4.6/5 (136 reviews)
3. [HoduCC](https://www.capterra.co.nz/software/156136/hoducc) — 4.6/5 (95 reviews)
4. [wolkvox](https://www.capterra.co.nz/software/193276/wolkvox) — 4.6/5 (100 reviews)
5. [CallTools](https://www.capterra.co.nz/software/149510/call-center-software) — 4.8/5 (155 reviews)

## Reviews

### "Very Efficient" — 5.0/5

> **Veronica** | *31 October 2024* | Consumer Services | Recommendation rating: 8.0/10
> 
> **Pros**: I like how easily it links with RealGreen Service Assistant and I can set everything up it through there.
> 
> **Cons**: There has been many mandatory changes to our log in over the last few years.
> 
> It is efficient and easy to operate for our company.

-----

### "Top company" — 5.0/5

> **Joseph** | *18 September 2024* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Customer service was top notch - no extra costs too\!
> 
> **Cons**: I'd say there is nothing so far, to be honest.
> 
> Fantastic. From initial talks, to onboarding, to day to day assistance. \[sensitive content hidden\]. All great.

-----

### "Powerful Platform with Exceptional Support, Yet in Need of Modernization" — 4.0/5

> **Antonio** | *7 November 2025* | Financial Services | Recommendation rating: 7.0/10
> 
> **Pros**: A standout feature is the remarkable versatility of the Legacy Analytics platform, particularly its robust Dashboard generation capabilities. While we recognize the existing constraints, the tool remains highly effective and valuable for our operational needs. Furthermore, the proactive support and consistent availability provided by \[sensitive content hidden\]
 are truly exceptional and a critical asset.
> 
> **Cons**: A significant limitation is the inability to generate and download reports directly from the Backoffice Tool, which currently impedes workflow efficiency. Furthermore, we have observed that the automated daily reports consistently omit the data from the last day of the month.

Regarding historical data, the current requirement to manually generate a report for each individual month is an outdated approach that does not align with current market demands or operational speed. Similarly, the campaign follow-up overview interface within the Backoffice Tool is quite archaic and presents substantial constraints in terms of customization.

Finally, the restriction on accessing historical data beyond two years poses a major operational challenge.
> 
> Overall, once the tool's core functions are mastered, the user experience is highly satisfactory. We have encountered minimal to zero system failures across the platform. The ability to schedule campaigns and automations directly from the List Manager offers a strategic versatility that is, unequivocally, a competitive advantage.

I must once again commend the team's proactive engagement and accessibility, which is evidenced by the continuous and robust platform improvements.

-----

### "TCN Cloud is the way to go\!" — 4.0/5

> **Scott** | *16 January 2025* | Financial Services | Recommendation rating: 8.0/10
> 
> **Pros**: TCN is very easy to use, the agent interface is easy to maneuver through and quickly train the agents on.
> 
> **Cons**: The moving back and forth between the Organization tab and Back Office tab, but seeing constant changes to reduce this task is a plus.
> 
> TCN is very customer friendly. Our support team is there to assist us with every challenge we face and provide the information needed to overcome those challenges, whether through training our technicians or performing the tasks themselves.

-----

### "Helpful Call Centre tool" — 5.0/5

> **Jaspreet** | *28 January 2025* | Computer Networking | Recommendation rating: 10.0/10
> 
> **Pros**: It is very easy to fetch any sort of data. Can Provide very detailed reports.
> 
> **Cons**: User interface is Little complex as compared to other products
> 
> Overall it is very good tool for the management  to track agents , calls and data.

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## Links

- [View on Capterra](https://www.capterra.co.nz/software/84252/tcn)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/84252/TCN/> |
| en-AE | <https://www.capterra.ae/software/84252/tcn> |
| en-AU | <https://www.capterra.com.au/software/84252/tcn> |
| en-CA | <https://www.capterra.ca/software/84252/tcn> |
| en-GB | <https://www.capterra.co.uk/software/84252/tcn> |
| en-IE | <https://www.capterra.ie/software/84252/tcn> |
| en-IL | <https://www.capterra.co.il/software/84252/tcn> |
| en-IN | <https://www.capterra.in/software/84252/tcn> |
| en-NZ | <https://www.capterra.co.nz/software/84252/tcn> |
| en-SG | <https://www.capterra.com.sg/software/84252/tcn> |
| en-ZA | <https://www.capterra.co.za/software/84252/tcn> |
| nl | <https://www.capterra.nl/software/84252/tcn> |
| nl-BE | <https://www.capterra.be/software/84252/tcn> |

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