--- description: Learn more about Kayako price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Kayako Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Kayako](/software/80775/kayako) # Kayako Canonical: https://www.capterra.co.nz/software/80775/kayako Page: 1 / 8\ Next: [Next page](https://www.capterra.co.nz/software/80775/kayako?page=2) > Kayako, an AI help desk platform, automates tasks, enabling agents to focus on high-value work and enhancing support efficiency. > > Verdict: Rated **4.0/5** by 174 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Kayako? Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 174 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 3.9/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Aurea - **Founded**: 2001 ## Commercial Context - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: Inbox: $15 per agent per month - a shared email, chat, and social inbox for small teams Growth: $30 per agent per month - customer service software for growing teams Scale: $60 per agent per month - customer service software for larger teams and businesses Kayako's Enterprise plan is also available for larger companies needing a custom approach to customer support software. The Enterprise plan starts at $100 per agent. Get in touch for more information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Italian, Portuguese, Spanish - **Available Countries**: Australia, Canada, China, Germany, India, Japan, United Kingdom, United States ## Features - Alerts/Escalation - Asset Tracking - Automated Routing - Autoresponders - CRM - Call Centre Management - Chat/Messaging - Collaboration Tools - Configuration Management - Contract/License Management - Customer Database - Customisable Branding - Dashboard - Data Visualisation - Email Management - Feedback Management - Issue Auditing - Knowledge Base Management - Live Chat - Mobile Access - Multi-Channel Communication - Offline Form - Queue Management - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Workflow Management ## Integrations (65 total) - 123FormBuilder - ActiveCampaign - Adobe Commerce - Alchemer - Basecamp - BigCommerce - Campaign Monitor by Marigold - Chargebee - Constant Contact - Dropbox Business - Drupal - Eventbrite - FreshBooks - Geckoboard - GetResponse ... and 50 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.co.nz/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.co.nz/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software) - [Issue Tracking Software](https://www.capterra.co.nz/directory/30675/issue-tracking/software) - [Live Chat Software](https://www.capterra.co.nz/directory/30797/live-chat/software) - [Customer Support Software](https://www.capterra.co.nz/directory/32315/customer-support/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.nz/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.capterra.co.nz/software/124981/freshdesk) — 4.5/5 (3409 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.co.nz/software/61368/salesforce) — 4.4/5 (18768 reviews) 4. [LiveChat](https://www.capterra.co.nz/software/62194/livechat) — 4.6/5 (1715 reviews) 5. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1754 reviews) ## Reviews ### "Simple Customer Support Management" — 5.0/5 > **Ava** | *8 October 2024* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: I was able to resolve a customer issue quickly by tracking their ticket and providing a solution, all in one platform. > > **Cons**: When I tried to find a specific report, the cluttered interface made it hard to locate the feature. > > Kayako is helpful for managing customer support efficiently, but the interface could be more user-friendly. It’s great for solving issues but navigating it can sometimes be a challenge. ----- ### "Review for KAYAKO, the best ticket management software." — 5.0/5 > **KENNETH** | *23 January 2025* | Building Materials | Recommendation rating: 9.0/10 > > **Pros**: Ability to see assigned tickets and the ones in your queue. They also have a simple and effective internal tickets management system. > > **Cons**: The unusual price increases the and the inability to auto refresh. > > Its the best tickets management software so far because it gets the job done so effectively and efficiently that there is mostly little left for me to do. ----- ### "Kayako Review" — 4.0/5 > **Natale** | *22 May 2025* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: The ability to add notes to tickets (both client facing and privately) made it very easy to manage tasks between multiple users so things can be passed along. > > **Cons**: The main interface is clunky, sometimes tickets are slow to load in and notifications were easy to miss. > > It does some things very well and makes communications with clients centralized and viewable for everyone on the team, but some of the other features were quite buggy and inconsistent. ----- ### "Kayako Review" — 5.0/5 > **Christie** | *12 May 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Automation of messaging with the customers. > > **Cons**: Setting up the automations can be a bit difficult when you are first learning the program. > > Overall experience has been great, no complaints. ----- ### "Perfect Customer Support Platform" — 5.0/5 > **Kilmer** | *24 October 2024* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Kayako streamlines customer interactions by centralizing all inquiries onto a single platform. This enables efficient organization and tracking, while facilitating multi-channel customer engagement. > > **Cons**: I have no negative aspects to point out regarding this platform. > > Kayako has streamlined our customer service operations by providing a scalable and customizable solution. Task automation and organization have enabled our support agents to be more efficient, ultimately fostering customer loyalty and driving revenue growth. ----- Page: 1 / 8\ Next: [Next page](https://www.capterra.co.nz/software/80775/kayako?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/80775/kayako) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data