--- description: Learn more about Visual Queue Network (VQN) price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Visual Queue Network (VQN) Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Debt Collection Software](/directory/30234/debt-collection/software) > [Visual Queue Network (VQN)](/software/79360/vqn-agency) # Visual Queue Network (VQN) Canonical: https://www.capterra.co.nz/software/79360/vqn-agency Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/79360/vqn-agency?page=2) > VQN provides debt collection/recovery/compliance features for Financial Institutions leveraging cloud communication channels like SMS. > > Verdict: Rated **4.3/5** by 23 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Visual Queue Network (VQN)? Suitable for banks, financial institutions and health care providers. We now leverage cloud services for leveraging cloud communication channels for SMS and email. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 23 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Uni-Source 2000 - **Location**: St Louis, US - **Founded**: 1992 ## Commercial Context - **Starting Price**: US$10,000.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Contact Uni-Source 2000 directly for detailed pricing information. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Anguilla, Antigua & Barbuda, Aruba, Australia, Austria, Bahamas, Barbados, Belize, Bermuda, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands, China, Costa Rica, Croatia, Cuba, Cyprus, Dominica and 29 more ## Features - Automated Notices - Client Management - Transaction Management ## Integrations (1 total) - Fiserv ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) ## Category - [Debt Collection Software](https://www.capterra.co.nz/directory/30234/debt-collection/software) ## Alternatives 1. [DebtView](https://www.capterra.co.nz/software/140575/debtview) — 4.4/5 (21 reviews) 2. [Gaviti](https://www.capterra.co.nz/software/169544/gaviti) — 4.5/5 (91 reviews) 3. [Moonflow](https://www.capterra.co.nz/software/1051205/moonflow) — 4.8/5 (26 reviews) 4. [Collect\!](https://www.capterra.co.nz/software/66949/collect) — 4.7/5 (70 reviews) 5. [Treli](https://www.capterra.co.nz/software/1050106/treli) — 5.0/5 (6 reviews) ## Reviews ### "VQN" — 5.0/5 > **Jason** | *13 June 2019* | Banking | Recommendation rating: 9.0/10 > > **Pros**: I like the overall ease of use, user interface, workflow tracking etc. collectors can easily work accounts and move on to the next accounts. queues and work lists can be easily created and manipulated. > > **Cons**: currently it only shows one account at a time even if there are multiple accounts owned by the same individual it would be nice to see a person centric view. I would like more customizable reporting options > > I have had a very good experience with this product as well as the servicing team. we have met with them onsite several times. the team was very helpful with the process leading up to and through a recent software upgrade ----- ### "Visual Queue for Suitable Commission and Debt Management" — 5.0/5 > **Benson** | *22 April 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Visual Queue is proactive in allowing all the debts and commissions manageable. > > **Cons**: Visual Queue increases the credibility of every costs and debts swiftly. ----- ### "VQ Review" — 3.0/5 > **Cindy** | *11 December 2018* | Banking | Recommendation rating: 7.0/10 > > **Pros**: I love the widget. It is so extremely handy\!\! > > **Cons**: The dialer doesn't report same day in VQ > > Basically it has been a good product. I look forward to the upgrades ----- ### "Review from an NHT User" — 4.0/5 > **Damion** | *29 December 2022* | Banking | Recommendation rating: 8.0/10 > > **Pros**: The various reports play an integral role in our reporting monthly, the system's ability to track users servicing activity based on time of day, the various functions that restrict a user from re-assigning their accounts to other users, the fact that the system assigns accounts to users equitably, the fact that the system allows users to access accounts linked to the same collateral easily, mass update utility and the display of important servicing data are some of the features I like most about the software. > > **Cons**: Some of the features lacking are the ability to get current status updates on accounts that are current which are important in the course of our business (e.g. a customer may have more than one account for us and if one is in arrears and one is current, we have to visit a separate system to assess the status of the current account because it is inactive in VQN). Other cons include the fact that when doing a mass update e are unable to select result notes captured in the system for mass updates. The reports need to be more analytical and the few charts (e.g. for promises ) are too simple. When updating new users, the process is too time-consuming. Also, there should be an option to place the various selections in alphabetical order or in numerical order. Also, the inability to set up forms within the system, that could automatically populate pertinent data from the system. > > The overall benefit has been greater efficiency, improved workflow management, and greater control. Prior to VQN, the assignment of the portfolio was a highly manual and time-consuming process and the tracking of servicing activities was also manual, the ability to prioritize accounts for servicing based on risk has helped to reduce the general risk profile of the portfolio by allowing for greater targetting of accounts/debtors with the highest risk. ----- ### "Our organizations experience with this product has been nothing but positive." — 4.0/5 > **Steve** | *15 September 2017* > > **Pros**: There are several features of this system that are extremely beneficial but I'll only mention three of my favorites. First, the design of the system for enough flexibility that allowed us to set up the system to fit our needs. Second, ease of use. From administration of the system to the end user the system is easy to use, set up and to adjust the set up as internal changes take place. The letter writing features is also easy to use and a great feature that again allows for flexibility and changes. Third, the File Management Utility that is connected to the system allows for the storage and easy retrieval of all letters and documents produced by the system and the collectors. It also allows for the download of external documents. We find this very beneficial for storing legal documents and other correspondence received from outside sources. > > **Cons**: There is a bit of a learning curve involved with the administration of the system. Help menus would be beneficial in assisting new users with the system set up when changes are required. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/79360/vqn-agency?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/79360/vqn-agency) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data