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What Is Smartsheet?

Smartsheet is a work execution platform that enables agencies of all sizes to move faster, drive innovation, and achieve more. Extraordinary marketers rely on Smartsheet for campaign management, initiative tracking, content calendars, event management, and more. With Smartsheet, you can centralize resources, maintain consistency across projects and campaigns, and increase speed to market. Seamlessly connect marketing efforts to ROI and improve alignment with all involved stakeholders.

Who Uses Smartsheet?

Smartsheet's intuitive online project management app is used broadly across organizations to track and manage diverse types of work for teams large and small, from enterprise companies to SMB's.

Smartsheet Software - Real-Time Dashboards
Smartsheet Software - Multiple Platform Views
Smartsheet Software - Content Collaboration
Smartsheet Software - Conversations
Smartsheet Software - Grid View

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Reviews of Smartsheet

Average score

Overall
4.5
Ease of Use
4.3
Customer Service
4.3
Features
4.3
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Danny
Danny
Director, Digital Marketing Automation in US
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Solid Application and much better than Excel

4.0 3 months ago

Comments: I worked with a few other applications like Quip, Airtable, and excel, but Smarsheets has a comprehensive capability to address several use cases. I used to automate invoice approval, project intakes, and project management, and they have reduced resourcing and effort.

Pros:

It's feature-rich, especially with the automation capabilities that are baked in.

Cons:

As with all software, there is a learning curve, but once you get over that, it is a solid application that can solve many types of projects and processes.

Anonymous reviewer
Architecture & Planning, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

A super useful tool for managing projects in any profession!

5.0 2 months ago New

Comments: Using Smartsheet was an excellent way to think through the various tasks of a project, set deadlines / goals, and loop in teammates to better collaborate on the projects. Overall I really enjoy the program.

Pros:

The thing I liked the most about Smarsheet was how easily customizable and rich in options projects and the use of the program was.

Cons:

Diving into Smartsheet can be slightly daunting at first since there are many layers of options and ways to go about managing a project or scheduling out workflow.

Vanisha
HR Specialist in US
Nonprofit Organisation Management, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Complicated software

3.0 last week New

Comments: its ok but i would prefer other apps over this particular app.

Pros:

It enables people to plan, assign task and track the process of projects.

Cons:

It is a very complex and the mobile app is inadequate and have limited reporting capabilities.

Jace
Sr. Project Manager in US
Information Technology & Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Best PM Tool Available

5.0 3 months ago

Comments: I used this a few years ago as a PM and I wish that I could have it at my current role. I have used many different tools, some good and some awful, but if I had 1 choice, it would be Smartsheets.

Pros:

This is the best tool I have used as a Project Manager. There are so many features that I could write about, but most importantly you will not need additional tools/software to track projects. The ability to track a project, update timelimes based on missed deadlines, share with a customer and have a live document is so important for a successful project.

Cons:

It is expensive. There is also a learning curve. I would say for beginner level use and just navigating around, it is very user friendly. But like Excel, there are so many things it is capable of and it takes time to figure them out.

TL
Project Accountant in US
Electrical/Electronic Manufacturing, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Love Smartsheet

5.0 2 months ago New

Comments: I used Smartsheet while working as a Project Accountant. It allowed me to work very closely with the project managers, service team, and engineers. I am a huge fan of Smartsheet and recommend it to any company that is project based and need a tool to manage the work flow.

Pros:

I love that Smartsheet allows you to effectively collaborate with ppl that’s on the project team. It allows you to keep track of the workflow.

Cons:

The only con I did have is that I thought you could not see who was the last person to modify something on the Smartsheet, but actually there’s ways to track changes with an activity log.

Lauren
Director of Engagement in US
Nonprofit Organisation Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Smartsheet is a great project management tool!

4.0 2 months ago New

Pros:

I like that Smartsheet has a lot of different functions. It can be used for project management, inventory or event event planning. It's very easy to use and it seems like the builders are listening to the customers when they request new features.

Cons:

Sometimes it feels like there are too many features to know how to use or benefit from all of them.

Manish
Chartered Accountant in US
Financial Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

A versatile tool for project management.

5.0 2 months ago New

Comments: It has significantly improved our project management processes. It helps us track progress, identify bottlenecks, and collaborate effectively, leading to better project outcomes and increased productivity.

Pros:

It is flexibility and customization options are impressive. I can create various types of sheets to track tasks, budgets, and resources, making it a versatile tool for project management.

Cons:

The learning curve can be steep, especially for those new to the platform. A more intuitive interface would be beneficial.

Roberta
Human Resource Manager in US
Health, Wellness & Fitness, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Smartsheet : How Considerable for Project Management

4.0 last month New

Pros:

Its effective project management solution with a number of features and capabilities. - Supports project management - Supports file sharing in real time - Supports team collaboration - Helps to automate repetitive tasks -You can generate reports

Cons:

Has an overreliance with internet connection Mobile application doesn't offer full desktop functionality.

Harinder
Insurance Advisor in Canada
Insurance, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Flexibility and super easy

5.0 2 months ago New

Comments: I feel that it is super easy to use and also accessible through phones.

Pros:

The one thing that I liked most about Smartsheet is Flexibility of using it. One can edit and make changes anytime on this and everyone can see those updates right away even on the phones.

Cons:

So far, there was nothing like that. I found everything good about the app.

Mark
Design Engineer - Systems Integration Lead in US
Telecommunications, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Awesome Project Management Tool

5.0 2 months ago

Comments: Smartsheet is a great excel alternative with many different enhanced options such as project management tools/views, assigning users to rows/tasks, comments, automation, dashboards, etc.

Pros:

Ease of use while maintaining advanced features

Cons:

Some times the desktop app can experience long load times during initial startup

Edmond
Research Project Support Coordinator in US
Research, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

A tremendous tool for efficiently managing and coordinating our research projects.

5.0 5 months ago

Comments: I also valued Smartsheet's robust reporting functionalities. The platform facilitated the generation of real-time reports, offering valuable insights into the advancement of projects, allocation of resources, and identification of potential bottlenecks. These reports played a crucial role in keeping stakeholders well-informed and facilitating data-driven decision-making.

Pros:

Smartsheet's collaborative tools were very impressive. The feature of sharing sheets with team members, assigning responsibilities, and setting permissions ensured a synchronized understanding among all individuals and facilitated their effective contribution. By improving communication, the danger of miscommunication or duplicated efforts is minimized, which is essential for keeping the project on track.

Cons:

Smartsheet's adaptability is a strong point, it can also result in discrepancies in how various team members configure and oversee their sheets. In the absence of explicit instructions, this might lead to a dearth of uniformity among projects, hence complicating the task of upholding a unified project management methodology.

Aniruddha
Operations Support in US
Mechanical or Industrial Engineering, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Smartsheet: Advanced Project Management Tool

5.0 4 months ago

Comments: Overall experience with Smartsheet has been great. I have been using it since 2020 for my project tracking, daily tasks, monitor reports and so many other things and it provides a great visibility to me, my team and leadership on where we are on our projects with their timelines.

Pros:

Love the new slick version of Smartsheet which allows me to cross function and collaborate with multiple users from different teams and also helps me set up a level-based permissions to access the sheets which I think is a great help for my business needs.

Cons:

Some times on the filters, it doesn't fully function or filter out the wanted and unwanted data. Also, the same filters when applied sometimes mess up my entire data set

TERESA
Project Manager in US
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Our experience with Smartsheet for client implementations

5.0 4 months ago

Comments: Smartsheet was easy to learn and very flexible.

Pros:

Smartsheet is great for client implementations. We were able to configure worksheets to meet specific implementation processes. We were also able to provide the client with the ability to update some or all of the worksheets within Smartsheet as well as create a document store for the client so we could keep track of official versions of documents.

Cons:

I wish there was a less expensive option to allow client users access without paying the additional cost for that.

Hamood
Project Manager in UK
Information Technology & Services, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Smartsheet is taking over

5.0 6 months ago

Comments: Excellent features and its the best tool to create project plans. This is become more and more popular with businesses, so its worth taking the time and mastering your skills on this tool

Pros:

Excellent for project plans, dashboards can be easily customised and are excellent way to get a high level, save time creating weekly reports

Cons:

Guest users now need to have a licsence You need to practise how to use some features sich as dasboards Can be tricky moving rows

Verified Reviewer
Verified LinkedIn User
Electrical/Electronic Manufacturing, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Good project management tool

3.0 6 months ago

Comments: I would use this software for future project management tools

Pros:

Smartsheet is a good project management tool. It helps you track your grouped dependencies and exported and clear GANTT chart

Cons:

The sub-tasks were hard to manage within the tool or it wasn’t as intuitive

Bratislav
PMO Strategic projects in Serbia
Management Consulting, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Smartsheet, our choice for PMO

5.0 3 months ago

Comments: It is related to complete solution to managing projects. Now we use it every day and it is systematic, easy to use and not expensive. The automated workflows simply save your time that you can use for other a activities now. The availability of the mobile app is very convininet for the top management overviews of the project status anytime. Communication within the project plans is thorough and easy. Smartsheet will remain our tool for a very long time, I am sure.

Pros:

Solution to managing projects are execellent. They collect data from multiple projects into simple and useful dashboards for overview that the top managers adore. It helps us boost our PM process efficiency on a daily basis.

Cons:

The design could be a bit more modernized. But it is not a big deal to be jonest.

Leslie
Senior Designer in US
Architecture & Planning, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Very useful project management tool for Architects

5.0 4 months ago

Comments: I use it regularly and find it very helpful for project management as an architect. Highly recommend.

Pros:

Smartsheet is a wonderful tool for me. I use it to create tasks list broken down by project schedule and then can notify key team members about those tasks. They can update whether or not it's been finished so I can keep track of what's been done. I utilize their Gantt charts also to produce project timelines for clients - and in particular clients with whom I have multiple projects, and they can see them all in one place by creating a widget that shows all ongoing timelines in comparison. Very useful.

Cons:

I think there is a learning curve to it that can be a bit challenging. And finding the time to access learning resources to get up to speed is difficult at times. I'm not sure there's a good answer to that issue - it is what it is.

Nsogbu
Assistant Hatchery and Early Stage Manager in UK
Farming, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Smartsheet Survey by Wadike

5.0 7 months ago

Comments: Tracking, planning and managing projects & tasks are the main benefits that I relish from Smartsheet.

Pros:

With Smartsheet, I am able to create and assign tasks automatically. Tracking time and expenses on projects is also at breeze for 24/7/365.

Cons:

Smartsheet has proven to be a real-game changer since it has zero errors at the moment.

Herbert
Head Of Operations in US
Transportation/Trucking/Railroad, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Awesomely reliable system

5.0 8 months ago

Comments: I would recommend Smartsheet because it has more productivity than other apps. I love the collaboration in between teams and our ability to produce reporting consistently.

Pros:

It integrates with other tools easily and the mobile app is accessible on the go. I appreciate its versatility in project management and the workflow automation capabilities.

Cons:

Reports and dashboards can be a bit of a challenge to set up, but once you get the hang of it becomes easy to work with.

Obhioze
Member in US
Higher Education, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Smartsheet Filled Survey

5.0 9 months ago

Pros:

It combines a wide range of features from team collaboration, file sharing to PPM.

Cons:

I do not come across any challenge when using Smartsheet on my end.

Bushnell
Administration and Communications Assistant in US
Civic & Social Organisation, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Project Portfolio Management Software

5.0 8 months ago

Pros:

Smartsheet not only offers PPM tools but also has file sharing and team collaboration features.

Cons:

I crown Smartsheet, I do not find anything hectic on it.

Alex
Program Manager in US
Construction, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Smartsheet in Construction Project Management

5.0 9 months ago

Pros:

It has been effective and straightforward to plan, manage and track projects with Smartsheet.

Cons:

Managing programs in my industry has never been hectic ever since I started using Smartsheet.

Linda
Program Manager in US
Hospital & Health Care, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Powerful Collaboration Tool

5.0 8 months ago

Pros:

Amazing SaaS product for work management and collaboration. It offers a user friendly interface and provides a smooth user experience to the end users. I like the most the versatility of Smartsheet and ability to use their various add-ons for different use cases. Their forms are simple yet powerful, their automated workflows are flawless, and their dashboards are very aesthetically appealing.

Cons:

As any product has its pros and cons, Smartsheet also has different areas of opportunities. The biggest area of opportunity has been data limitations within the sheets; however, I know they are actively working on this enhancement and are supposed to be rolling it out shortly (I think the second half of 2024).

Manmadharaj
Manmadharaj
Assistant Manager in India
Verified LinkedIn User
Pharmaceuticals, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Smart System for better outcome!

5.0 8 months ago

Comments: Overall, It is an effective scheduling and task management platform that provides a wide array of helpful templates. We can also create our templates and share them.

Pros:

This is a more effective and efficient tool for tracking all requests for small projects It is a user-friendly interface tool as we are all familiar with MS excel. It's easy to design distinct workstations for various Projects. Even, we can create a separate folder, sheet, and report for each stream within a project. The ability to notify users and the appropriate team when a task is created or changed. This helps us to efficiently handle our requests. The audit functionality within each sheet allows us to easily identify the recent changes and updates. So, we have more insights into what is happening with my request

Cons:

It Would also be nice if we could set a dashboard view as the default view for every user It has limited functionality when compared to other ticketing platforms. So, the big projects may find some difficulties with its functionalities

Naresh
Naresh
Analyst in India
Verified LinkedIn User
Business Supplies & Equipment, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

One best tool where the workflow made my work very for quick updates

5.0 6 months ago

Comments: I had very good experience using smart where I can track progress of the project in one tool

Pros:

The best thing was the customisation of dashboards and defaults templates that saves lot of time

Cons:

The sheet references where I need to change manually