Service Assistant

Service Assistant

by RealGreen Systems

Who Uses This Software?

We partner with companies of all sizes: start-ups, small businesses, mid-size and large franchises.

Average Ratings

9 reviews
  • Overall 3.3/5
  • Ease of Use 2.8/5
  • Customer Service 3.9/5
  • Features 3.4/5
  • Value for Money 3.3/5

Product Details

  • Free Version No
  • Free Trial No
  • Deployment Cloud, SaaS, Web
    Mobile - Android Native
  • Training Live Online
    Webinars
  • Support Business Hours
    Online

Vendor Details

  • RealGreen Systems
  • http://www.realgreen.com
  • Founded 1984

About Service Assistant

Let Real Green's products and services help manage day-to-day business, client appointment scheduling, technician routing, payment processing and more so your company can become more efficient and grow with greater ease. We offer comprehensive software and supplemental assistance used by all service industry businesses: customer relationship (CRM), estimation, fleet management, mobile, referral, customer portal, automated and digital marketing, printing, storage, web and more.

Service Assistant Features

  • Billing & Invoicing
  • Customer Management
  • Dispatch Management
  • Equipment Tracking
  • Mobile Access
  • Online Booking
  • Scheduling
  • Work Order Management
  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Online Time Clock
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Work Order Management
  • Dispatch Management
  • Employee Management
  • Fuel Management
  • GPS Tracking
  • Incident Reporting
  • Inspection Management
  • Inventory Management
  • Maintenance Management
  • Mileage Tracking
  • Motor Pool
  • Routing
  • Tire Management
  • VIN Lookup
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Appointment Scheduling
  • Billing & Invoicing
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Job Management
  • Landscape Design
  • Payroll Management
  • Quotes/Estimates
  • Routing
  • Time Tracking
  • Work Order Management
  • Billing & Invoicing
  • Contract Management
  • Customer Management
  • Dispatch Management
  • Employee Management
  • Equipment Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling & Appointments
  • Billing & Invoicing
  • Customer Service History
  • Dispatch Management
  • Fleet Management
  • Inventory Control
  • Mobile Access
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Property Layouts
  • Quotes / Estimates
  • Scheduling

Service Assistant Most Helpful Reviews

Real Green, real $$

Reviewed on 17/11/2018
Garrett A.
Owner
Consumer Services, 13-50 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
2/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Helps in every aspect of your business. Almost all of the cons of previous reviews are not true. Routeing/invoicing is the easiest/ most detailed ive seen. You do NOT have to use their forms (you can have your local supply create the exact same document-the biggest thing is having certain parts of it in the correct spots). This is not an all in one system meaning one price gets you everything. Think a-la-carte- pick what you want and you'll pay for it. Customer service so far has been great- yes you have to create a ticket and wait for them to get back to you, typically it is same day, sometimes within the hour. Spreadsheets w/ quickbooks as a better option? Really?! Your going to be able to do 1% of what Real Green can do with that option. Overall it is $$$ but you gott spend $$ to make $$. Overall this software has taken over roughly 1 salaried position from our company.

Pros: Complete product, if you want to do something, there is almost always a way to do it.

Cons: It can get expensive depending on what parts of it you use. Not very easy to learn for some folk

Great Software for Scheduling and Routing

Reviewed on 14/11/2019
Laura W.
Office Manager
Consumer Services, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4/5
Ease of Use
4/5
Features & Functionality
4/5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Overall, it was easy to use after learning the basics. The mapping and scheduling functionality is this softwares best feature.

Pros: I really liked that I could see all customers who are currently due for service on the map at one time. Selecting an area on the map of customers was so easy! I could just click and drag an area on the map and a list of those customers would pull up for scheduling.

Cons: The company I worked for offered pest control and lawn service. This software is definitely designed for lawn service functionality, but didn't work perfectly for the pest control aspects. We made it work, but the software wasn't designed with pest control and termite control services in mind.

Helped my business grow

Reviewed on 7/09/2017
Christian N.
Owner
Construction, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
3/5
Ease of Use
5/5
Features & Functionality
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Never let's you forget

Pros: Real green systems have significantly help me grow my business. We've gone from using other programs that never had the capabilities that real green has. It's made things so much better. It's a great marketing tool.

Cons: there's almost too many functions with the system. It's very "nitty gritty". You really have to pay attention to the settings you have when pulling reports for instance. Good part is thy the support team always figures it out!!

Worst system hands down!

Reviewed on 30/04/2019
Aaron W.
owner
Construction, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source 
1/5
Overall
1/5
Ease of Use
1/5
Features & Functionality
1/5
Customer Support
1/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I've spent years looking for a system that would reduce the stress related to the office work, so I could spend more time getting the real work done. I spent 5 years looking into Service Assistant, time and time again I was made some grand promises about the system’s ability to make my life easier. Their system was supposed to streamline the office part of my business, it was supposed to eliminate 90% of the paperwork. It doesn't, you have to babysit the entire system, consistently double checking and fixing errors, I spend half the day staring at spinning circles or getting "run time errors" or 'server errors" the lag time in their system reminds me of dial up internet service. Just this morning 4/29/2019 I was not able to login until after 10 am. Nobody is on the same page there one tech support tells you one thing then another tells you something completely different. Everyone's "sorry" but none of the problems get fixed. Everything is a "work around" because nothing works. My relationship with my customers and my business reputation have been destroyed because I put my trust in Real Green's Service Assistant. Every day I have egg on my face apologizing to customers because their system doesn't work as advertised. After running some numbers, I estimate I lost somewhere between $20,000-$40,000 in gross revenue this year and we're only 2 months into an 8-month season. I should have stuck to the excel spread sheets and paper work orders.

Pros: If your company is a single service company (you only provide one service to your customers) then this program will work for you, however it's greatly over priced for what you get. There are other systems out there at 1/4 the price that will do the same job. If you are a full-service company, (mow lawns, fertilize, pull weeds, trim bushes, sprinkler work, etc.) The headache you go through keeping every customer and service straight not worth it, excel spreadsheets are faster and easier.

Cons: Salesmen are liars! System doesn't do what they claim it can, they'll say whatever they need to get you to sign the contract. The system doesn't track your labor (the largest expense for most small businesses) when you click save they system changes all of the numbers (there's no way to go back and see how long a job took because the recorded numbers aren't accurate), so if you mow lawns there no way to know if you are charging your customer enough to service their yard. No way to set up a permanent route for your mowing customers. Automated emails don't work (over $10,000 in unemailed invoices proves that). Half of Mobile live doesn't work. There's no way to choose how to invoice specific customers (some want paper invoices, other want invoices emailed). The system has no way of differentiating between the two it's either all or none, or both which is a waste of time and money. I used to spend 2 hours a day keeping track of all my customers and their services, I now spend 5 to 6 hours trying to do the same thing. I still have to track everything manually it is just more difficult now. Technicians can't add products to jobs, if your crew is mowing and the customer asks them to spray some weeds there's no way for them to easily add the Round-Up to the job and bill the customer without the tech seeing your pricing. No way to recall the day's schedule, once it’s sent to the mobile devices. I feel as though I signed a $20,000 contract to rent space on their servers.

Vendor Response

by RealGreen Systems on 18/06/2019

Thank you for your honest opinion. We all understand the frustration of learning to use a new software.

We see from our records that you are a fairly new client and have been in contact with our technical support team whenever a question arises or to gain a clearer insight into the software's capabilities. Our call records indicate your questions have thus far been answered.

If there are remaining unresolved issues, please contact our technical support team, so that they can be quickly addressed. It is our goal at Real Green Systems to help each customer fully understand the software's capabilities to successfully manage and grow their businesses. We look forward to helping you achieve the same, Aaron. Please give us a call to discuss.

best out

Reviewed on 7/04/2015
Jr E.
account manager
Reviewer Source 
5/5
Overall
5/5
Ease of Use
Features & Functionality
5/5
Customer Support
Value for Money

Comments: The other user doesnt know how to use it, he is an idiot. It runs our plowing mowing fertilizing and every other service we offer, seamlessly. Billing is cake and it keeps track of data very good.

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