--- description: Learn more about Alchemer price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Alchemer Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Survey Software](/directory/30092/survey/software) > [Alchemer](/software/72549/alchemer) # Alchemer Canonical: https://www.capterra.co.nz/software/72549/alchemer Page: 1 / 14\ Next: [Next page](https://www.capterra.co.nz/software/72549/alchemer?page=2) > Alchemer is a survey software and customer experience platform that helps businesses collect, connect, and understand feedback. > > Verdict: Rated **4.5/5** by 319 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Alchemer? Alchemer is used by customer experience teams, market researchers, product managers, marketers, voice of customer professionals, and employee experience departments. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 319 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Alchemer - **Location**: Boulder, US - **Founded**: 2006 ## Commercial Context - **Starting Price**: US$55.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Alchemer pricing is based on your business needs, as follows: Self-Service Survey Software - Collaborator: $55 per user per month, $315 per user per year - Professional: $165 per user per month, $1075 per user per year - Full Access: $275 per user per month, $1895 per user per year Enterprise Feedback Platform - Contact Alchemer for pricing information Voice of the Customer and CX Automation - Contact Alchemer for pricing information - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian - **Available Countries**: Algeria, Angola, Australia, Benin, Botswana, Brazil, Burkina Faso, Burundi, Cameroon, Canada, Cape Verde, Central African Republic, Chad, China, Comoros, Congo - Brazzaville, Congo - Kinshasa, Djibouti, Egypt, Equatorial Guinea and 45 more ## Features - Activity Dashboard - Alerts/Notifications - Benchmarking - Campaign Management - Collaboration Tools - Communication Management - Complaint Monitoring - Continuous Feedback - Customer Experience Management - Customer History - Customer Segmentation - Customisable Branding - Customisable Questions - Customisable Templates - Dashboard - Data Import/Export - Data Visualisation - Email Management - Email Marketing - Employee Database - Engagement Tracking - Feedback Management - Live Results Sharing - Multi-Channel Data Collection - Multi-Channel Distribution - Multiple Question Types - NPS Survey Structure - Negative Feedback Management - Offline Response Collection - Online Polling - Panel Management - Performance Review Management - Progress Tracking - Pulse Surveys - Question Branching - Question Library - Reporting & Statistics - Reporting/Analytics - SMS Messaging - Segmentation - Sentiment Analysis - Skip Logic - Statistical Analysis - Survey Builder - Survey/Poll Management - Surveys & Feedback - Text Analysis - Third-Party Integrations - URL Customisation - Visual Analytics ... and 7 more features ## Integrations (28 total) - Asana - Captcha - Domo - Google Analytics 360 - Google Docs - Google Sheets - HubSpot CRM - IBM SPSS Statistics - Mailchimp - Meta for Business - Microsoft Dynamic 365 CRM (JourneyTEAM - Reseller) - Microsoft Power BI - Okta - OneLogin - Paylocity ... and 13 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Survey Software](https://www.capterra.co.nz/directory/30092/survey/software) ## Related Categories - [Survey Software](https://www.capterra.co.nz/directory/30092/survey/software) - [Market Research Software](https://www.capterra.co.nz/directory/10041/market-research/software) - [360 Degree Feedback Software](https://www.capterra.co.nz/directory/30666/360-degree-feedback/software) - [Employee Engagement Software](https://www.capterra.co.nz/directory/30817/employee-engagement/software) - [Polling Software](https://www.capterra.co.nz/directory/31220/polling/software) ## Alternatives 1. [Jotform](https://www.capterra.co.nz/software/158456/jotform-4-0) — 4.7/5 (2807 reviews) 2. [Typeform](https://www.capterra.co.nz/software/137289/typeform) — 4.7/5 (945 reviews) 3. [SurveyMonkey](https://www.capterra.co.nz/software/32728/surveymonkey) — 4.6/5 (10430 reviews) 4. [QuestionPro](https://www.capterra.co.nz/software/135455/questionpro) — 4.8/5 (523 reviews) 5. [Connecteam](https://www.capterra.co.nz/software/153140/connecteam) — 4.6/5 (5082 reviews) ## Reviews ### "Strong market research tool" — 5.0/5 > **Kilmer** | *24 October 2024* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Alchemer is a versatile platform that empowers market research and customer experience management, offering features from creating personalized, visually engaging surveys to conducting comprehensive data analysis. > > **Cons**: There is nothing negative to point out about this platform. > > Alchemer allows us to tailor our advertising efforts by identifying distinct audience segments and crafting personalized messages. We can then measure the impact of these campaigns by assessing brand awareness, attitudes, and post-campaign customer satisfaction. ----- ### "Alchemer Has Been a Great Polling and Survey Tool" — 5.0/5 > **Saumil** | *29 April 2024* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: The capabilities of this poll and survey tool are incredible. I am impressed by the ease of use of this survey solution. > > **Cons**: Alchemer has been functioning so efficient. No issues about Alchemer. ----- ### "Impressed enough to recommend" — 5.0/5 > **Seán** | *19 January 2026* | Market Research | Recommendation rating: 10.0/10 > > **Pros**: Alchmer is powerful and value for money. We use it because it can support the complex needs of a professional insights consulting agency while also delivering an attractive and easy-to-use experience for our respondents, and providing accessibility and integrations that make it efficient in supporting our clients. > > **Cons**: Like other platforms on the market, there is room for improvement in adopting new approaches to question designs that can improve engagement for mobile device surveys and ease of open-text coding for large responses and surveys. > > After testing multiple leading platforms, both those built for large-scale enterprise and smaller niche offerings, we settled on Alchmere because it offered the right amount of power without overloading users, respondents, or governance. ----- ### "Solid solution. Brilliant pricing model." — 5.0/5 > **Adam** | *23 March 2026* | Research | Recommendation rating: 10.0/10 > > **Pros**: It works. It has the functionality our research shop needs. Customer service is largely responsive. Their pricing model is brilliant - full transparency, one seat - one fee - no surprises, no worrying that a large-scale project will kill your budget. > > **Cons**: I value innovation and I don't see much. I am sure they are doing things, but their marketing is basic and uninspiring. I'd like to hear about big new things happening, offerings that wow, amazing new UI updates, or fun AI integrations. They offer no way for us to offer the platform to our clients - they literally shut the door on turning their customers into partners - zero opportunity for us to be a force multiplier for them. \<- That seems shortsighted. > > It is a solid platform. They deliver exactly what we need. Whenever we encounter a challenge they respond and make it clear they are working on a solution. ----- ### "Great first experience on Alchemer's intuitive survey platform" — 5.0/5 > **Crystaline** | *29 January 2026* | Leisure, Travel & Tourism | Recommendation rating: 9.0/10 > > **Pros**: The intuitive platform, good value compared to other platforms in the market and the extensive training materials online. > > **Cons**: Would be great to have live support for Singapore / Asia services. Currently we can only rely on the email support which may require a few hours of turnaround time. > > As a researcher, we usually engage market research agencies to run surveys for us. When it comes to in-house research, we tend to struggle with the easily available online platforms like Typeform or MS forms which do not provide good routing capabilities to meet our needs. After exploring a few self-serve survey platforms, Alchemer stood out with its intuitive platform where I can get hands on really quickly and their email customer service is able to respond clearly on the support that I need too. ----- Page: 1 / 14\ Next: [Next page](https://www.capterra.co.nz/software/72549/alchemer?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/72549/alchemer) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data