ChainDrive

by Multidev Technologies

Who Uses ChainDrive?

Multidev caters to mid-size retailers who are looking for smart, seamless and fully Integrated ERP systems to tame the most complex environments or to step-up their digital transformation.

What Is ChainDrive?

ChainDrive is a complete end-to-end solution that is flexible, scalable and affordable; providing Apparel, Footwear, Jewelry and Specialty Retailers, E-tailers and Wholesalers with a fully integrated system that maximizes productivity, improves efficiencies, and harmonizes processes across all channels. From Point of Sale, Merchandising, Operations, Product and Inventory Management, Planning, Warehouse Management and Web Order Fulfillment all the way through to Financials.

ChainDrive Details

Multidev Technologies

http://chaindrive.com

Founded 1997

ChainDrive Software - ChainDrive Point of Sale
ChainDrive Software - ChainDrive POS Customer 1
ChainDrive Software - ChainDrive POS Purchases
ChainDrive Software - ChainDrive POS Product
ChainDrive Software - ChainDrive POS CRM
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Starting price

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US$39.00/month
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Free Version

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Free Version Yes
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Free Trial

Free Trial No
Free Trial Yes
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ChainDrive deployment and support

Support

  • 24/7 (Live rep)

Deployment

  • Cloud, SaaS, Web-based
  • Windows (Desktop)
  • Windows (On-Premise)
  • Linux (On-Premise)

Training

  • In Person

ChainDrive Features

  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Bank Reconciliation
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Bills of Material
  • CRM
  • Contract/License Management
  • Customer Database
  • Customisable Reports
  • Distribution Management
  • Document Management
  • Enterprise Asset Management
  • Expense Tracking
  • Financial Analysis
  • Financial Management
  • Forecasting
  • General Ledger
  • HR Management
  • Integrated Business Operations
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Manufacturing Planning
  • Multi-Currency
  • Multi-Location
  • Order Management
  • Order Processing
  • Payroll Management
  • Project Management
  • Projections
  • Purchase Order Management
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Orders
  • Shipping Management
  • Stock Management
  • Supplier Management
  • Supply Chain Management
  • Task Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Warehouse Management
  • Workflow Management

View full list of ERP Systems

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Billing & Invoicing
  • CRM
  • Commission Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customisable Reports
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Gift Card Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Layaway Management
  • Loyalty Program
  • Multi-Location
  • Offline Access
  • Order Management
  • Ordering Automation
  • Payment Processing
  • Point of Sale (POS)
  • Promotions Management
  • Purchase Order Management
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Reporting & Statistics
  • Restaurant POS
  • Retail Inventory Management
  • Retail POS
  • Returns Management
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Stock Management
  • Third Party Integrations
  • Transaction History
  • eCommerce Management

View full list of POS Systems

  • API
  • Accounting Integration
  • Activity Dashboard
  • Barcode / Ticket Scanning
  • CRM
  • Commission Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customisable Reports
  • Data Synchronisation
  • Discount Management
  • Electronic Payments
  • Email Marketing
  • Employee Management
  • For Retail
  • Forecasting
  • Gift Card Management
  • Inventory Management
  • Inventory Optimisation
  • Inventory Replenishment
  • Inventory Tracking
  • Loyalty Program
  • Mail Order
  • Merchandise Management
  • Multi-Currency
  • Multi-Location
  • Offline Access
  • Order Management
  • Point of Sale (POS)
  • Promotions Management
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Returns Management
  • Sales Orders
  • Sales Reports
  • Sales Trend Analysis
  • Shipping Management
  • Stock Management
  • Third Party Integrations
  • Warehouse Management
  • eCommerce Management

View full list of Retail Management Software

ChainDrive Alternatives - Capterra New Zealand 2021

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ChainDrive Reviews

Read all reviews

Overall rating

3.5/5

Average score

Ease of Use 3.2
Customer Service 3.9
Features 3.5
Value for Money 3.5

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Share your experiences with other software buyers.

Write a Review!
Lisa J.
CFO
Retail, 201-500 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 8/02/2017

"MultiDev Review"

Comments: POS is super easy. Ease of navigation and use of the HO/SF is somewhat cumbersome. We find the MultiDev family to be a committed partner in the success of our business processes!

Pros: True multistore functionality. User friendly at the POS level. Ability to configure for our specific needs.

Cons: Our unique industry has presented some challenges to the software development process. We find the PO process to be a bit more cumbersome than our previous system, but are working to streamline that with MultiDev

Vendor Response

by Multidev Technologies on 17/02/2017

Hi Lisa,

Thank you for taking the time to review ChainDrive. We value your input! We look forward to our many years of partnership!

  • Reviewer Source 
  • Reviewed on 8/02/2017
Martin T.
It Director
Retail, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 9/02/2017

"Multidev Review"

Comments: We are with Multidev since 15 years and we are happy, they are always there if we need them, the services and support are very good.

Pros: Really Flexible, they are building new options every year.

Cons: Sometime they should ask questions and idea to their customer when the are building or doing some big changes.

Vendor Response

by Multidev Technologies on 17/02/2017

Thank you Martin for taking the time to review ChainDrive. We truly value our 15 year partnership and look forward to helping your business grow in the years to come!

  • Reviewer Source 
  • Reviewed on 9/02/2017
Seth G.
Director of Planning & Operations
Retail, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    3 /5
  • Ease of Use
    1 /5
  • Features & Functionality
    3 /5
  • Customer Support
    3 /5
  • Value for Money
    1 /5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 8/02/2017

"Great Potential but Falls Short of Potential"

Comments: We purchased ChainDrive over 8 yrs ago as a replacement for a current POS/ERP system we were currently using. The main reasons for purchase were POS replacement, dynamic reporting, replenishment, OTB, and CRM management (loyalty, targeting, etc). Unfortunately, the reporting is the only feature that seemed to improve over our previous ERP system. That being said, the terms, labels, and layout are not commonly used in the retail environment. The data also has to be checked and "rerun" periodically to be correct.
We have never been notified of version updates. Any updates have been researched and pursued from our end. Many of the things that never worked, like replenishment, were promised to work after a version upgrade but still never did.
OTB is a "different" set of numbers than the reporting data and can vary greatly based on activity other users input or change on the hierarchy or product side. It causes great issues for us as some members of our team use the Stats reports and others use OTB data and can be going off of different numbers. Also, very few support center associates understand OTB and tickets can take months to resolve or respond to.
In truth, the issues I have listed are also mostly viewed as our company grumbling about things that is "our fault" or our job to fix. The lack of customer focus or care from a higher level is disappointing at best.
Having extensive experience with ERP systems over 30 years, both large and small, I would not recommend this software to other retailers. It is designed, in my mind, without end user consideration or feedback.

Pros: If you are technical, the reporting features are robust in general.
Store Planning

Cons: OTB uses different data and calculations than the other reporting and thus differs.
Replenishment does not work
Issues are viewed as users fault
Many places or data points that can be accessed erroneously to cause user issues
Expensive to not be 100% completely working

Vendor Response

by Multidev Technologies on 17/02/2017

Hi Seth,

Thank you for taking the time to review ChainDrive. We are disappointed to learn of your dissatisfaction with ChainDrive and the many issues that you have experienced. We hope that our relationship over the last 8 years has had some benefit to your company. We take all reviews very seriously and will take the necessary steps to make things right. Our customers satisfaction is of the utmost importance.

  • Reviewer Source 
  • Reviewed on 8/02/2017
Ash E.
Director of Systems
Retail, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 18/06/2018

"a complete retail software application"

Comments: manage business operation successfully in reasonable budget

Pros: One package software application for retail business Accounting-Merchandising - POS- EDI - Omni Channel - Enterprise
easy to integrate with 3rd party, friendly use

Cons: users like it, user like to use it, friendly use, not too much support for users, build a different usages for different users, easy & friendly to use
not too many issues reported

  • Reviewer Source 
  • Reviewed on 18/06/2018
Dino G.
Retail Operations Manager
Retail, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 8/02/2017

"Great User Friendly Software"

Comments: ChainDrive is a very intuitive, user friendly software. I've had great experiences dealing with the customer support team, they are very responsive and walk you through any issues with ease.
Keep up the good work!

Pros: Easy to use

Cons: Takes a lot of steps to get to where you want to go

Vendor Response

by Multidev Technologies on 17/02/2017

Hi Dino,

Thank you for taking the time to review ChainDrive. We are happy to hear of your satisfaction with our product and your great experience with our support department.

  • Reviewer Source 
  • Reviewed on 8/02/2017