LiveChat

This feature is very easy to use and it helpful for the customers and time savier and more efficient for your needs

Comments: its very posive expirience with live chat users find it is very easy to use, convenient, and effective

Pros:

customers can simply click on a chat button on capterras websites to start a conversation with an agent.

Cons:

capterra is constantly updating its live chat features

link with your customers with this amazing tool,Live chat is my daily savior.

Comments: Wow! Everything about Live chat is incredible.It is very easy to use and implement.You can ask questions and get answers one on one. We've had a tremendous experience.

Pros:

Live chat is a user friendly tool which connects you with your targeted audience.You can easily communicate with new people in your website or in your social media platforms.You can communicate through messages or phone calls, that's so cool.Live Chat has been my favorite tool which I interact with.Grow your business by reaching your customers more personally,it makes it easier to understand your shortcomings and correct them.

Cons:

For the time that have used Live chat,I have no cons about it,I am a happy user.

We skip to Zen Desk!

Comments: They fake in supporting nonprofit organizations. We spend like 300 dollars monthly in LiveChat, even if we are an official nonprofit organization in Italy. We obviously sent them all the documents provided by Italy's government. But they decided not to accept our application without telling us any reason. Not professional at all. Considering that isn't possible to build long-term relationships with them, we skip to another software. You better do the same. Don't trust in LiveChat and don't try to find support in Dominica.

Pros:

Nice design, nothing more than that actually.

Cons:

It costs a lot for poor quality service and support.

LiveChat A Enhanced Customer Support Tool

Comments: It has made work easy for me and my customers.

Pros:

LiveChat is an interactive customer support team that we have integrated to feet our basic needs. It works well all the time and it is easy to set up.

Cons:

Ito hass never had any problems since I started using it.

Great product, works and easy to use.

Comments: Good

Pros:

Easy to set up. Integrates well and is a fair price.

Cons:

Could be a it cheaper. Could be a bit cheaper. Not in Canadian dollars.

Easy way to communicate with customers and shoppers

Comments: Would highly recommend as the software is basic and intuitive to use. Can easily train new employees within minutes of use. Customer support is excellent as well.

Pros:

Easy of use of the software as it is intuitive and basic.

Cons:

Sometime the notifications would be missed and we weren't sure if it was our hardware of the software itself.

LiveChat: Customer Service Tool of All Times

Pros:

LiveChat enables us (teams) to improve customer satisfaction via real-time chat. It offers self-service portal which makes it easy for teams to acquire support from anywhere over any device.

Cons:

LiveChat pose zero errors and I use it on a daily basis.

What I Encounter with LiveChat

Comments: Live chat through LiveChat help resolve customer issues rapidly.

Pros:

Allocating call logging, monitoring and recording features in one place is what I like most about LiveChat.

Cons:

I have never come across drawbacks ever since 2022.

Why I Prefer LiveChat for Live Chat

Pros:

LiveChat makes it super easy to enhance customer satisfaction by boosting real-time live chat. Customer support for 24/7 has enabled us to retain customers and attract leads.

Cons:

I do not like the fact that LiveChat can’t function in absence of internet connection.

LiveChat Simple And Transparent

Comments: It has really helped improved our engagement with our clients.

Pros:

LiveChat is easy to use and intergrate with other softwares. It has streamlined communications making engagement with clients simple and transparent.

Cons:

I haven't seen anything that seems to be wrong with this platform.

Exceeds expectations .

Pros:

Livechat integrates with major social media platforms like Whatsapp, Instagram, Facebook . The above mentioned integration enables customers of my organization to be able to initiate conversations with our customer service team, directly from their favorite social media platforms without needing to step foot on our website. This level of dynamic engagement has better connected our sales team with existing and potential customers of our products and services.

Cons:

In my own opinion, Livechat simply exceeds the scope of an help desk program. Therefore, it's just perfect.

LiveChat Excellence

Comments: Use of LiveChat with customers daily is successful.

Pros:

Dependability in daily use as a tool in communicating with customers in livechats.

Cons:

There are no problems that have occurred with this software.

I panic when I hear the knock knock.

Comments: My experience with LiveChat is worthwhile. Aside from it's really serving it's purpose for our business, it does not make our lives complicated.

Pros:

As part of general sales support of our company, this software was probably the easiest that I dealt with when I was learning all our tools. It's very user-friendly, not complicated, all the buttons can be learned, and the important function of getting in touch with a customer was quick and easy. We can send photos, links, files, or what not just to make things clear to our customers. We were able to generate additional sales when we started using this app because our customer don't need to call us anymore. We were able to assist them with whatever concerns they have whether it's sales or customer service by just chatting, so this makes their lives more convenient. As an agent of our company, we know that our business is good when we always here the knock knock sound of this app because there's a potential customer on the other end.

Cons:

First, I'd say the cost of this app. There are other options for the same service that is cheaper that this. Second, how big of a file this app is. Desktop wise, it's fine. But on the phone, it takes up quite a storage space.

Live chat

Comments: I recommend every one to join it

Pros:

I like live chat because of many reasons issues are solved quickly and the interaction is easy

Cons:

It's not free.youcant reach on time when customers need you.when customers repeat their issues they face trouble

LiveChat is Reliable

Comments: Overall my experience with using Live Chat is positive.

Pros:

I like every aspect of the Live Chat feature.

Cons:

There's nothing I dislike about using LiveChat.

live chat is one of the best used applications

Comments: My overall experience with the app is very good

Pros:

Live Chat is easy to useFast and everyone can benefit from itOn a personal level it helped me a lot

Cons:

Some minor things could be improved, like the chat menu

With LiveChat my customers are always happy with our service

Pros:

LiveChat is so easily integrated into any software we use for my side business hustle. We can track and get insight reports on how customers feel about our services. Thanks to the LiveChat option we are getting 5-star reviews for our customer service.

Cons:

Everything is great about this app. No concerns. Love using it.

Excellent facility

Comments: Great system used daily to share so much information. Used in collaboration with hubs

Pros:

Ease of use, speed it runs to get an instant connection for response. Helps with so much, communication, customer support, product knowledge and much more. You get transcripts too

Cons:

Nothing really but would be nice to have options of more sound notifications when a message sent or times out after low usage

Customer Services Saver

Pros:

Can be integrated on website and app. additional plus to SMS. custom customer segmentation to help in future targeting and know your audience

Cons:

If you want better security features, it will be quite expensive.

"Engage, Connect, Convert: Elevate Your Marketing Strategy with Live Chat!"

Pros:

Easy to deploy and use. Chat transcripts that can be used for reference. Chat archiving for easy follow up.

Cons:

Client data remains on live chat servers

Live Chat Software Review for Office Communication

Comments: Live chat software is a powerful tool for office communication, offering a range of features that can improve team collaboration, communication, and productivity. Its real-time communication, accessibility, notification system, collaboration, and searchable chat history make it a popular choice for many teams. However, its potential for distractions, security risks, miscommunication, lack of face-to-face interaction, and overreliance are potential drawbacks to consider when deciding whether live chat software is the right tool for your office communication needs. It is important to weigh the pros and cons carefully and consider the specific needs and preferences of your team before implementing live chat software.

Pros:

1. Real-time Communication: Live chat software provides real-time communication between team members, allowing for quick and efficient communication.2. Accessibility: Live chat software can be accessed from anywhere with an internet connection, making it easy for remote team members to stay connected with the rest of the team.3. Notification System: Live chat software typically has a notification system that alerts team members when new messages are received. This feature ensures that team members do not miss important messages.4. Collaboration: Live chat software can be used for collaboration, allowing team members to share files, links, and other resources in real-time.5. Searchable Chat History: Live chat software typically has a searchable chat history, making it easy to find previous conversations and information.

Cons:

1. Distractions: Live chat software can be a distraction for some team members, especially those who are easily distracted by notifications and messages.2. Security: Live chat software may pose security risks if sensitive information is discussed over the platform without proper encryption and security measures.3. Miscommunication: Live chat software may lead to miscommunication or misunderstandings if team members misinterpret messages or tone.4. Lack of Face-to-Face Interaction: Live chat software does not provide face-to-face interaction, which can be important for building relationships and understanding tone.5. Overreliance: Overreliance on live chat software can lead to a lack of in-person communication, which may hinder team bonding and creativity.

LiveChat Review

Comments: I like it as its interactive easy to manage and useful

Pros:

I like most of the Livechat because its interactive

Cons:

I like Live chat and have no complaints.

Reen kym

Comments: Easy and simple

Pros:

It's very easy to use an loving i like to use because it's simple to use

Cons:

Not all customers you are able to reach

Live chat is just that! Live Chat!

Pros:

This has been put to use recently within the last few months. At first, I was highly hesitant. To my surprise, it's very easy to use, and those I have had the pleasure of working with have been very helpful.

Cons:

The wait time, but as with anything there is always a wait time. Patience is key.

Software that connects people in live.

Pros:

LiveChat is very easy to use. It has user-friendly interface. And simplifies my daily work. I can solve problems with the help of this software.

Cons:

Sometimes it has bugs. But not often, so it doesn't get inconvenient.