--- description: Learn more about LiveChat price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveChat Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [LiveChat](/software/62194/livechat) # LiveChat Canonical: https://www.capterra.co.nz/software/62194/livechat Page: 1 / 70\ Next: [Next page](https://www.capterra.co.nz/software/62194/livechat?page=2) > AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels. > > Verdict: Rated **4.6/5** by 1727 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses LiveChat? LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 1727 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Text - **Location**: Boston, US - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: LiveChat is available in 4 plans: Starter - from $20 per seat/month billed annually, or $24 month-to-month Team - from $41 per seat/month billed annually, or $49 month-to-month Business - from $59 per seat/month billed annually, or $69 month-to-month Enterprise - Custom, contact us for pricing details - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 203 more ## Features - Account Management - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - CRM - Call Centre Management - Chat/Messaging - Collaboration Tools - Communication Management - Contact Management - Customer Database - Customer Engagement - Customer Experience Management - Customer History - Customer Portal - Customisable Branding - Customisable Templates - Dashboard - Data Security - Data Visualisation - Email Management - Engagement Tracking - Feedback Management - Health Score - Inbox Management - Knowledge Base Management - Live Chat - Mobile Access - Multi-Channel Data Collection - Multi-Language - NPS Survey Structure - Negative Feedback Management - Onboarding - Prioritisation - Proactive Chat - Queue Management - Real-time Consumer-facing Chat - Reporting & Statistics - Self Service Portal - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Task Automation - Task Management - Text Analysis - Transcripts/Chat History - Usage Tracking/Analytics - Visual Analytics - Workflow Management ... and 13 more features ## Integrations (121 total) - 1CRM - 1Password - 2way - ActiveCampaign - Adobe Commerce - Asana - Basecamp - Benchmark Email - BigCommerce - Breeze - Campaign Monitor by Marigold - Capsule - ChatBot - ChatGPT - Claude ... and 106 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software) - [Online CRM Software](https://www.capterra.co.nz/directory/30072/online-crm/software) - [Live Chat Software](https://www.capterra.co.nz/directory/30797/live-chat/software) - [Customer Engagement Software](https://www.capterra.co.nz/directory/30906/customer-engagement/software) - [Customer Experience Software](https://www.capterra.co.nz/directory/30671/customer-experience/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.nz/software/164283/zendesk) — 4.4/5 (4090 reviews) 2. [Freshdesk](https://www.capterra.co.nz/software/124981/freshdesk) — 4.5/5 (3470 reviews) 3. [Slack](https://www.capterra.co.nz/software/135003/slack) — 4.7/5 (24185 reviews) 4. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [Tidio](https://www.capterra.co.nz/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Good chat focused app with lots of features" — 5.0/5 > **Antony** | *7 February 2025* | Business Supplies & Equipment | Recommendation rating: 9.0/10 > > **Pros**: Good support, easy to use and integrate, good customisation \& loaded with features. > > **Cons**: There are some features which don't have an option to toggle off. ----- ### "Outstanding Company and Service" — 5.0/5 > **Salatiel** | *2 July 2026* | Gambling & Casinos | Recommendation rating: 10.0/10 > > **Pros**: Outstanding support experience. I was dealing with a challenging issue where my bot was not working properly, and the HelpDesk.com representative was incredibly patient, professional, and knowledgeable. He guided me step by step, clearly explained what was wrong, and helped me understand exactly what needed to be fixed. His expertise and patience made a difficult situation much easier to resolve. The HelpDesk.com app has also been very helpful for our business by keeping customer conversations organized, making support easier to manage, and helping us provide a better experience to our users. If I could give more than five stars, I would. Truly excellent service. > > **Cons**: There is not much I dislike about LiveChat. Overall, the experience has been very positive. The only area I would mention is that some advanced settings or bot-related configurations can take a little time to understand at first. However, once properly guided, the platform becomes much easier to use and manage. Overall, this is a minor point compared to the value, reliability, and support the platform provides. > > My overall experience with LiveChat has been excellent. The platform is easy to use, reliable, and very helpful for managing customer conversations efficiently. It helps our team stay organized, respond faster, and deliver a better support experience to our users. The support team has also been outstanding — patient, professional, and knowledgeable. Overall, LiveChat has been a valuable tool for our business, and I would highly recommend it. ----- ### "LiveChat + HelpDesk - take a chat and summarize it into a ticket, perfect\!" — 5.0/5 > **Brian** | *22 February 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: I tried HubSpot in terms of live chat and notifications and was really disappointed. Then I read about LiveChat + HelpDesk and thought I would give it a try. the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time\! > > **Cons**: the workflow automations were an obscure checkbox on the my user profile to enable beta features and the AI chat bot didn't help, but when I got to a real person this was quick. > > I'm going to buy this product for my business. I plan to sell https://gitopsmanager.io on AWS and Azure Marketplaces. I needed a LiveChat and Support Ticketing system and this is perfect\! My app manages kubernetes clusters in AWS / Azure and an opensource suite of tools to enable GitOps build and deployment globally. LiveChat and HelpDesk are critical to my success in offering great support experience to my customers. ----- ### "Unreliable service, wasted money, no support" — 1.0/5 > **Verified Reviewer** | *21 December 2025* | Legal Services | Recommendation rating: 0.0/10 > > **Pros**: Nothing. No reliable functionality, no support, no benefit for client management. The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for managing client enquiries across several websites. Unfortunately, this promise was never fulfilled in practice. Beyond the basic concept, there was no real advantage, no reliability, and no tangible benefit in daily operations. The service failed to deliver any meaningful positive experience over the years of use. > > **Cons**: The service disconnects without warning. Incoming chat requests receive no alerts. Browser use breaks mobile use and the reverse occurs. Functional limits are absurd for a paid service. The platform feels obsolete, slow, and exhausting to manage. Support was absent despite years of payments. Clients complained due to missed messages and lack of responses. > > I paid for this live chat service for years and it has consistently failed to work properly. The system disconnects on its own without any warning, incoming client chat requests are not notified, and messages are missed entirely. As a result, both we and our clients were left frustrated and dissatisfied. The software is unreliable, outdated in its logic, and poorly designed. It behaves differently depending on whether it is used via browser or mobile, with absurd functional limits for a paid professional service. Managing it is laborious and pointless. It provides no benefit to client support and actively damages it. Despite these ongoing failures, payments were taken regularly. I never received proper assistance or meaningful technical support, despite repeated problems over time. The service never matched what was promised or reasonably expected. We have cancelled our account and are waiting for a refund. This service wasted time, money, and caused continuous operational stress. I strongly advise avoiding it. ----- ### "Live Chat Feed Back" — 5.0/5 > **Pritijeet** | *5 June 2026* | Retail | Recommendation rating: 8.0/10 > > **Pros**: Customer Support was exceelent \& LC portal functionalities are really good and easy for us to manage the customers. > > **Cons**: I would like to highlight a few concerns regarding the recently introduced billing system, pricing structure, and subscription plans, which were implemented without prior consultation or alignment with our requirements. Additionally, the monthly Premium API payment process presents operational challenges for our organization. The payments currently require an American Express card, whereas our company policy does not permit the use of personal cards for business-related transactions. Furthermore, processing monthly payments involves multiple approval layers, making the process time-consuming and administratively cumbersome. To address these challenges, I would request the introduction of an annual prepaid API subscription package. An annual billing option would simplify procurement, reduce administrative overhead, ensure uninterrupted service, and better align with corporate payment and approval processes. I request you to consider this feedback and evaluate the feasibility of introducing annual prepaid API plans for enterprise and business users. > > LC portal functionalities are really good and easy for us to manage the customer, however billing payment \& annual renewal are challenging for us. ----- Page: 1 / 70\ Next: [Next page](https://www.capterra.co.nz/software/62194/livechat?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/62194/livechat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data