--- description: Learn more about Salesforce Sales Cloud price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Sales Cloud Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Revenue Management Software](/directory/31118/revenue-management/software) > [Salesforce Sales Cloud](/software/61368/salesforce) # Salesforce Sales Cloud Canonical: https://www.capterra.co.nz/software/61368/salesforce Page: 1 / 754\ Next: [Next page](https://www.capterra.co.nz/software/61368/salesforce?page=2) > Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution. > > Verdict: Rated **4.4/5** by 18806 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Salesforce Sales Cloud? Sales teams, sales managers, marketing teams, and partner managers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 18806 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Basic sales and marketing for up to 5 users $25 /user/month\* (billed annually) Complete CRM for any size team $80 /user/month\* (billed annually) Deeply customizable CRM for your business $165 /user/month\* (billed annually) Unlimited CRM power and support $330 /user/month\* (billed annually) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Russian, Spanish, Swedish - **Available Countries**: Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, India, Indonesia, Ireland, Israel, Italy, Malaysia, Mexico, Netherlands, Norway, Philippines, Portugal and 12 more ## Features - AI/Machine Learning - Access Controls/Permissions - Accounting - CRM - Call Centre Management - Call List Management - Campaign Management - Client Tracking - Collaboration Tools - Commenting/Notes - Contact Management - Customer Database - Customisable Branding - Customisable Templates - Dashboard - Data Entry - Data Security - Document Management - Email Management - Email Marketing - Engagement Tracking - Financial Management - For Insurance Industry - For Sales Teams/Organizations - Inbox Management - Job Scheduling - Knowledge Base Management - Knowledge Management - Lead Capture - Lead Distribution - Lead Generation - Lead Management - Multi-Channel Marketing - Onboarding - Performance Management - Performance Metrics - Pipeline Management - Presentation Tools - Price Optimisation - Progress Tracking - Reporting/Analytics - Sales Activity Management - Sales Forecasting - Sales Pipeline Management - Sales Reports - Scheduling - Self Service Portal - Shared Contacts - Task Management - User Management ... and 53 more features ## Integrations (37 total) - Birdeye - Box - ClearSlide - Conga Composer - Crowdstack Pro - Docusign - Dropbox - Eventbrite - Evernote Teams - Expensify - Five9 - GetFeedback - Gmail - GoTo Meeting - Gong.io ... and 22 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Revenue Management Software](https://www.capterra.co.nz/directory/31118/revenue-management/software) ## Related Categories - [Revenue Management Software](https://www.capterra.co.nz/directory/31118/revenue-management/software) - [Revenue Recognition Software](https://www.capterra.co.nz/directory/33615/revenue-recognition/software) - [Revenue Cycle Management Software](https://www.capterra.co.nz/directory/32275/revenue-cycle-management/software) - [Sales Force Automation Software](https://www.capterra.co.nz/directory/12/sales-force-automation/software) - [CRM Software](https://www.capterra.co.nz/directory/2/customer-relationship-management/software) ## Alternatives 1. [HubSpot CRM](https://www.capterra.co.nz/software/152373/hubspot-crm) — 4.5/5 (4482 reviews) 2. [Zoho CRM](https://www.capterra.co.nz/software/155928/zoho-crm) — 4.3/5 (6994 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.co.nz/software/204998/bigin-by-zoho-crm) — 4.7/5 (742 reviews) 4. [Dynamics 365](https://www.capterra.co.nz/software/157279/dynamics-365) — 4.4/5 (5846 reviews) 5. [Kylas Sales CRM](https://www.capterra.co.nz/software/210630/kylas) — 4.8/5 (622 reviews) ## Reviews ### "Salesforce perfect to see ROI" — 3.0/5 > **Duncan** | *12 July 2025* | Marketing & Advertising | Recommendation rating: 7.0/10 > > **Pros**: For my role, I like how Salesforce allows me to track and meaure the return on my marketing investments > > **Cons**: Salesforce can be a very complicated product to understand and implement into your business. There is a bit of learning curve using saleforce > > Overall, Salesforce is a great solution to a buinsess that wants to connect, track snd measure the impact of their sales to their marketing efforts ----- ### "Powerful CRM" — 4.0/5 > **Alex** | *24 March 2025* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: Salesforce Sales Cloud is a widely regarded CRM for customer relationship management and tracking interactions well > > **Cons**: Pricing is high, which might be a consideration for some businesses > > Great for those who need to manage a large number of contacts ----- ### "Flexible CRM" — 5.0/5 > **Jose** | *13 November 2018* | Construction | Recommendation rating: 10.0/10 > > **Pros**: The solution is built to be "personalised", I chose the word personalise vs customise as I believe that they are two different things. A solution that is built to be personalised allows you to change the view, fields, entries, etc, without having to modify the background code. A customised solution requires changes in code that can result on performance issues. A CRM solution that can be personalised vs customised has the potential to assist an organisation without compromising performance and salesforce being a SaaS solution can grow with the organisation without affecting customer service. > > **Cons**: Not a problem with the solution but the vendor, be selective and wise about the preferred vendor selected to support your platform. Working with the wrong vendor can have serious consequences as your end users may feel that the solution is not adequate when it was the vendor who did not implement a good solution in the first place due to lack of requirements understanding or a poor set of skills. > > Overall, great experience, the migration process caused a few headaches but we got there at the end. It is important to have a solid migration plan from your existing on premises or SaaS CRM solution. That will be the key for a successful implementation. ----- ### "Strong CRM Capabilities, But Cost Became the Breaking Point" — 4.0/5 > **Bill** | *25 June 2026* | Education Management | Recommendation rating: 7.0/10 > > **Pros**: What stands out most about Salesforce Sales Cloud is how well it centralizes customer and sales information in one system. Everything from leads and opportunities to account history and activity tracking is connected, which makes it easier for sales teams to stay organized and follow up at the right time. The automation features also help reduce manual work, especially around lead routing, reminders, and pipeline updates. For managers, the reporting and dashboards provide strong visibility into sales performance, forecasts, and team activity, which helps with better decision-making and planning. > > **Cons**: The biggest downside is cost. Salesforce Sales Cloud can get expensive quickly, especially once you start adding extra features, users, or third-party integrations. Even basic functionality often requires higher-tier licenses or add-ons, which increases the total cost of ownership. For many teams, it can feel like you’re paying a premium not just for the platform, but for every additional capability you need as you scale. > > Overall, Salesforce Sales Cloud is a powerful and reliable CRM. It does a strong job of managing leads, opportunities, customer data, and reporting in one system, and it gives solid visibility into the sales pipeline and team performance. However, the main reason for moving away from it was cost. As the team and requirements grew, the licensing fees and added costs for extra features and integrations became difficult to justify. What started as a manageable investment turned into a much higher ongoing expense. Because of that, we ultimately switched to a more cost-effective solution that still covered our core CRM needs without the same level of overhead. ----- ### "Career Users Appreciate Salesforce Sales Cloud Consistency" — 4.0/5 > **Samantha** | *15 January 2026* | Arts & Crafts | Recommendation rating: 5.0/10 > > **Pros**: It's very self explanatory on the end user side so training new representatives is fairly easy to do in my opinion. It's also easy to adjust from one company to the next one which is really convenient. It's very thorough and easy to customize for each businesses needs too. > > **Cons**: Unfortunately the cost is preventative for many small businesses to adopt this software into their workflows. I also was hard pressed to find help as a lowly employee when things went wrong. Access to tech support was above my pay grade apparently which caused a lot of issues for me at the time but it's been some years since I've had any of those issues again so I wouldn't know if that is still an issue or not. > > I have used Salesforce sales cloud many times with many companies throughout my career and I love how easy it is to adapt to each companies customized version of it. It's much like riding a bike, you learn it once in one company and from them on you can easily pick it up again down the road as you grow along your career and transition into new companies and new roles. Their consistency and reliability is unmatched and I'm hard pressed to think of any other CRM software that is utilized nearly as much because of this. I do wish they would make more affordable options for smaller businesses that don't lose all the parts of Salesforce that make it so useful. ----- Page: 1 / 754\ Next: [Next page](https://www.capterra.co.nz/software/61368/salesforce?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/61368/salesforce) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data