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Salesforce Sales Cloud

Salesforce Sales Cloud

What Is Salesforce Sales Cloud?

Build a customer 360 with a CRM that is deeply integrated across sales, service, marketing, commerce, and more with trusted AI, data, analytics, and collaboration in one integrated solution. Discover how Einstein 1 helps you become an AI Enterprise by growing relationships, productivity, and your bottom line – all at the same time.

Who Uses Salesforce Sales Cloud?

With Salesforce's multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.

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Reviews of Salesforce Sales Cloud

Average score

Overall
4.4
Ease of Use
4.0
Customer Service
4.1
Features
4.4
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Ramya
Ramya
Digital marketer in India
Verified LinkedIn User
Computer Software, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Powerful CRM Solution for Sales Teams

5.0 2 weeks ago New

Comments: As a comprehensive CRM solution, it has transformed the way our sales team operates. Centralizing customer data, streamlining processes, and gaining valuable insights have significantly improved our efficiency and effectiveness. Although the initial setup and customization required effort, the long-term benefits have been substantial. Salesforce's commitment to continuous innovation and their robust partner ecosystem further solidify its position as a market leader in the CRM space. Sales Cloud becomes an indispensable tool for driving efficiency and revenue growth. I'd recommend it to any serious sales team.

Pros:

Salesforce Sales Cloud is incredibly powerful and customizable. The opportunity tracking and pipeline management tools are top-notch, giving you complete visibility into your sales process. The mobile app allows me to stay productive on-the-go. I love the integration with other apps like Gmail, calendars, etc. It really consolidates everything I need for sales into one platform. The reporting and dashboards provide excellent insights.

Cons:

The learning curve can be quite steep, especially for more advanced functionality. New users will likely need training and support. The pricing model with multiple tiers and add-ons can get very expensive as you scale up, especially for smaller businesses. Some find the interface a bit clunky and dated compared to newer CRMs.

japhet
Creative Director in South Africa
Telecommunications, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

This CRM is incredibly versatile

5.0 2 months ago New

Comments: I regret not discovering its capabilities sooner, as we would have transitioned to it for onboarding much earlier. I wasn't aware that you could create custom objects that link to an account record and set up as many fields as needed.

Pros:

Our onboarding team relies on Salesforce for ushering in new customers. It helps us monitor communications, activities, and task completion statuses, while also facilitating the creation of reports and dashboards to visualize account progress during onboarding. Salesforce stands out as the top-notch choice for customization and trackability. We're able to configure fields and gather data as per specific workflows, and even automate tasks for smoother operations.

Cons:

Salesforce can be a bit sluggish and cumbersome on occasion. We had to undergo training from a Salesforce expert to implement the systems we required, indicating that it may not be the most user-friendly option out there. However, this complexity is often inherent in such a robust system.

stef
msr in US
Banking, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

salesforce is not meant for banking

1.0 last month New

Pros:

it is easy to read sometimes and the different colors are useful.

Cons:

it is not compatible with our software at times and it doesnt have all of the capabilities we need. any software updates cause MAJOR fails for customers. the system is too basic for real time updates and cant always mirror what the customers see online in their accounts. this software is for less involved purposes. i dont think it can keep up

Rafael
CPO, previous VP of Operations in Spain
Hospitality, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great tool for different type and size of businesses

5.0 3 months ago

Comments: My overall experience was positive. You can always find solutions to your business needs even if you developed or if you need a third party tool from the App exchange. The integrations have a wide range of options and the development is not that expensive compared with other tools.

Pros:

The ability to set up the required processes and automations adapted to the size of your business, with a flexible platform that can grow with you in pricing and coming from the most simple set up to start to get a complexity of a mid size and enterprise business. Count with a massive amount of partners that helps in the set-up with multiple prices and the fact that you can get a team inhouse that can help to mantain and develop on Salesforce with some training.

Cons:

Maybe, the fact that the customer success sometimes do not responded on time to issues. The commercials are a bit aggressive when negotiating the renewals. The Salesforce ecosystem pricing push hard other tools that are better connected but the value for money is complex to be justified.

Sihloniphile Angel
Administrator in South Africa
Events Services, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Salesforce Sales Cloud Slales Tracking Review

4.0 3 weeks ago New

Comments: Salesforce Sales Cloud is a comprehensive sales tracking tool that has revolutionized the way sales teams operate and achieve their goals. As a leading customer relationship management (CRM) platform, it offers a plethora of features designed to streamline sales processes, improve efficiency, and enhance overall productivity. key features such as, Lead and Opportunity Management, Sales Forecasting, Customizable Dashboards and Reports, Mobile Accessibility, Integration Capabilities, Automation and AI. Salesforce Sales Cloud is known for its user-friendly interface. While it offers a vast array of features, the platform is designed to be intuitive, ensuring that even those who are not tech-savvy can navigate it with ease. The learning curve is relatively short, thanks to the extensive training resources and support provided by Salesforce. Salesforce Sales Cloud is a powerful and versatile tool for sales tracking and management. Its comprehensive feature set, coupled with advanced analytics and AI, makes it an invaluable asset for sales teams aiming to increase efficiency and drive growth. While there are some drawbacks, such as cost and complexity, the benefits far outweigh these issues, making Sales Cloud a top choice for businesses looking to optimize their sales processes.

Pros:

Comprehensive lead and opportunity management Robust sales forecasting and analytics Customizable dashboards and reports Mobile accessibility for on-the-go sales tracking Seamless integration with other tools Advanced automation and AI features

Cons:

The platform can be expensive, especially for small businesses. Customization options, while powerful, can be overwhelming for new users. Some users report that the system can be slow at times, particularly with large datasets. The extensive feature set may require significant training for full utilization.