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Salesforce Sales Cloud

Salesforce Sales Cloud

What Is Salesforce Sales Cloud?

Build a customer 360 with a CRM that is deeply integrated across sales, service, marketing, commerce, and more with trusted AI, data, analytics, and collaboration in one integrated solution. Discover how Einstein 1 helps you become an AI Enterprise by growing relationships, productivity, and your bottom line – all at the same time.

Who Uses Salesforce Sales Cloud?

With Salesforce's multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.

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Reviews of Salesforce Sales Cloud

Average score

Overall
4.4
Ease of Use
4.0
Customer Service
4.1
Features
4.4
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jimena
Jimena
Search Engine Marketing Specialist in Chile
Verified LinkedIn User
Food Production, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

definitely need and, therefore, you can consider them as an essential ally for my company!

5.0 4 weeks ago New

Comments: Of course, for the first several days, I faced somewhat a problem to orient myself in all the functions and characteristics of Sales Cloud. However, thanks to the depth of the excellent technical support team that you offered to us, it simply took us a short time to address any concern that we developed.

Pros:

The use of Sales Cloud in our company has led to increased performance rates in sales aspect, as well as a considerable enhancement of clients management. In conclusion, it stained to say that Salesforce Sales Cloud has been a great partner to support our company. We have established that it has assisted us in enhancing our performance, enhancing the communication with our stakeholders and expanding our sales.

Cons:

Salesforce Sales Cloud is easy to navigate, which is perhaps my favorite aspect of it because the company can tailor its functions to the needs of the company. Thanks to the BI tool, we can find out sales opportunities and enhance the way how to promote sales effectively.

Javier
PROJECT MANAGER in Spain
Marketing & Advertising, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

A complete but challenging CRM

4.0 last month New

Pros:

I think the customization of the platform is its strongest point, a large number of plugins and other software can be integrated to achieve almost any task. Dashboards and reporting tools provide all your valuable information in one place.

Cons:

The part we have had the most problems with are the filters, they are somewhat difficult to create. The graphical interface does not seem to us to have the best design and in parts it is not intuitive. The implementation has a learning curve, an important point for those who value implementing it, it is complex because it can be highly customized. You must have someone expert on the team

Angel
IT Manager in Spain
Automotive, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Salesforce Sales Cloud helps me keep track of my sales leads and customer interactions in one place.

3.0 3 weeks ago New

Pros:

The software is user-friendly and provides great insights into customer data. I can easily collaborate with my team and access it on the go.

Cons:

I wish the reporting features were more customizable, and the initial setup can be overwhelming for new users.

Joseph
VP of Global Sales in US
Financial Services, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Take your sales processes to the nect level

5.0 3 months ago

Comments: I love using Salesforce Sales cloud for all my sales peocesses and also for my team of sales executives to keep track and help them achieve thier sales goals.

Pros:

The ability to manage my sales pipline ane my prospect pipeline to keep track of all my client book of business and all the information about my book of business which is worth 5.9 million dollars of business

Cons:

I really dont see what I like least about Salesforce

Ashief
Sortation Associate in Germany
Business Supplies & Equipment, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

Excellent software

5.0 last month New

Comments: It was very easy to use and very simple to use makes it the best

Pros:

Fast updates help staffs to get information quickly

Cons:

Access to all our work related documents and schedules

Verified Reviewer
Verified LinkedIn User
Computer Software, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Salesforce Cloud Expert review

5.0 2 months ago New

Comments: I have been working jn salesforce cloud and on salesforce software since last 4 years and i feel this a very usefull tool and well know software which is used globally and the most important think which i like is its accessibility of the documents which are stored on the cloud.

Pros:

Easy user interface, best to customer and sales database and multiple documents can also be uploaded for further reference

Cons:

License is very costly and limited options

Davinee
Davinee
Client Success Coordinator Outreach and Education in US
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Slow start, but worth the struggle!

4.0 2 months ago New

Comments: Overall, I really am impressed with everything that this platform can do. Even if it was a little hard for me to pick up at first, now I am proficient at utilizing what it has to offer which is alot

Pros:

The ease of keeping all customer and business process records in one place that everyone on our team has access to.

Cons:

I is a bit hard for a person who is not super familiar with the terminology of dashboards and report parameters to pick up.

Georgia
Georgia
Chief Marketing Officer in UK
Verified LinkedIn User
Information Technology & Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

SFDC is THE CRM. I don't want to use any other.

5.0 last week New

Comments: It helps me manage my function, track my KPIs and build pipeline.

Pros:

I live in SFDC every day, in my dashboards, in my reports, with my pipeline.

Cons:

Inconsequential bits and bobs. Takes time to get it working the way you want it to.

Nagharjun
Nagharjun
Lead in India
Verified LinkedIn User
Computer Software, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

No 1 Sales CRM tool

4.0 2 weeks ago New

Comments: No 1 Sales CRM tool for Sales and Marketing uses

Pros:

One integrated platform to sales marketing and Service, over application is very user friendly

Cons:

Some times while accessing from chrome browser feeling slowness and not changing the screen suddenly

Christine
Christine
Researcher in US
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great CRM in Salesforce Sales Cloud

5.0 2 months ago New

Comments: Overall, Salesforce Sales Cloud gives the tools necessary for robust workflow automation.

Pros:

The best-in-class CRM. Most robust functionality, and all of your IT experts will know it well.

Cons:

The interface is outdated, even the newer Lightning interface.

Mazher Hussain
Marketing Manager in Saudi Arabia
Marketing & Advertising, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Highly customizable to meet specific business needs.

5.0 4 months ago

Comments: Salesforce Sales Cloud is a powerful and versatile CRM solution that excels in managing and optimizing the sales process. Its comprehensive feature set, scalability, and customization options make it an excellent choice for businesses looking to enhance their sales operations. However, the cost and complexity of the platform should be carefully considered, especially for smaller organizations with limited resources. Overall, Salesforce Sales Cloud remains a leading choice for businesses seeking a robust and flexible CRM solution.

Pros:

Salesforce Sales Cloud is a comprehensive customer relationship management (CRM) platform designed to support the sales process from lead generation to closing deals. It is widely adopted across various industries due to its robust features, scalability, and the ability to customize to meet specific business needs.

Cons:

The platform's extensive features can be overwhelming and require significant time and resources to implement and manage effectively.

Verified Reviewer
Verified LinkedIn User
Glass, Ceramics & Concrete, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

MY HONEST REVIEW

5.0 6 months ago

Comments: My experience with Salesforce Sales Cloud has been largely positive, as it's a robust and versatile platform that offers a wide range of features to streamline sales processes and enhance customer relationship management.

Pros:

Salesforce Sales Cloud stands out for its robust CRM capabilities, advanced automation, powerful analytics, seamless integration, and user-friendly mobile access. Its scalability, customization options, collaboration tools, and AI-driven insights further enhance its value, making it a comprehensive solution for managing and optimizing sales processes. These features collectively contribute to improved sales performance, better customer relationships, and greater business success.

Cons:

Salesforce Sales Cloud is a comprehensive and powerful CRM platform, but its complexity, cost, and customization requirements can be challenging, especially for smaller businesses or those without dedicated technical resources. Improvements in user interface simplicity, pricing transparency, performance, and support quality could enhance the overall user experience and make it more accessible to a broader range of businesses.

Ramswaroop
Freelancer in India
Computer Software, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Salesforce Sales Cloud for Professionals

5.0 9 months ago

Comments: Overall, Salesforce Sales Cloud provides a comprehensive suite of tools and features to empower sales teams, improve efficiency, and drive revenue growth. Its scalability and flexibility make it suitable for businesses of all sizes and industries. However, successful implementation and utilization require proper training, customization, and ongoing support.

Pros:

Assisting in the implementation of a cutting-edge, new system to modernise the company. It is simple to use and adaptable, making it possible to add new features as needed to meet corporate requirements.

Cons:

The one drawback I have experienced with SalesForce is that effort may be lost due to the non-automated storage of entered data.

Josh
Realtor in US
Real Estate, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Professional software to keep track of your leads

4.0 2 months ago

Comments: Overall, I think that Salesforce Sales Cloud has benefitted our business in many ways, starting from giving us a platform that understands perfectly the lead nurturing process and analyzes all our data to give us the answers to our sales processes. With this software, we have been able to automate this process that often times include a lot of filtering and categorizing data and it's something that used to take hours, but now with simple steps we have been able to automate these tasks and focus on more important aspects of selling. With this software, we have also been able to make more conscious and informed decisions about our future projects, because it directs us to the right track with its analytics.

Pros:

I like that Sales Cloud has strong and helpful features that have helped us sell faster, but more specifically, the collaboration tools included in this program have been amazing, being able to work as a team in our sales and share different updates and information in real time without leaving the software is important. Additionally, it's possible to manage all of our leads in Sales Cloud and organize all the information about our customers, and put them in categories to make it easier to keep track of them and make customizable content for them. Salesforce Sales Cloud also includes great analytics features that help visualize the data that we have and even shows us insights that are often overlooked, along with the forecasting feature that helps us project our future sales and which path we should go for, and even the AI recommendations have been great for us.

Cons:

I would say that Salesforce Sales Cloud is definitely not easy to use, I wish it was a more friendly platform but when I first started using it, it felt very overwhelming and I had a hard time getting used to all the tools that are included in it. Getting to know in detail each tool and what they do takes a lot of time and this can slow down the process of actually using it, I also think that the customization of the platform itself is very limited and they can do so much more to ensure that the customizing options are broad and can be used by beginners as well.

PRACHI
PRACHI
Legal Consultant in India
Verified LinkedIn User
Legal Services, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Salesforce Sales Cloud: A Powerful Tool for Growing Businesses

5.0 2 months ago

Comments: Using Salesforce Sales Cloud has been pretty smooth overall. It’s packed with useful tools that help automate tasks and give smart insights, making the sales process much easier. It can seem complex at first but once you get the hang of it, it’s a powerful system that grows with your business and helps keep everything organized in one place.

Pros:

I really love the automation feature of the software. It automates the process of tracking leads from prospect to sale. This helps the sales teams identify the most valuable leads. Also the ease of use and implementation is icing on the cake.

Cons:

There are no major loopholes that I could point out about the tool.

Eunho
sales in South Korea
Logistics & Supply Chain, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Essential software for the sales team

5.0 4 months ago

Comments: Overall, I think it’s a very satisfactory program. The difference between using and not using Salesforce in the sales team is very significant. It helps in organizing processes and results clearly and assists in working systematically.

Pros:

Above all, the biggest advantage is the ability to customize fields according to the needs of the sales organization. As the sales processes changed and the organization expanded, there were many additional processes to incorporate. Despite this, there are many features that can fully cover these needs, which has been very helpful for our work. Additionally, the ability to create a wide variety of reports is another advantage. This has been extremely useful in identifying the causes of poor sales and finding ways to improve sales performance.

Cons:

The complexity is very high, so it is quite challenging to set up new processes. We often seek help through Trailblazer and refer to what others have created, but it is still very difficult to configure without specialized knowledge.

Gaëtan
Gaëtan
VP PMO and Delivery in Germany
Verified LinkedIn User
Information Technology & Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Number one Sales Management tool

5.0 6 months ago

Comments: Salesforce Sales Cloud is an easy way to access to the leader of Sales Management tools, but this has a cost not all (small) companies would like to spend.

Pros:

Comprehensive end-to-end features for Sales Management Ease of use of most of the functionalities Powerful Dashboard and Analytics features

Cons:

Cost Some advanced features are a bit complex to use (e.g: advanced Sales Pipeline workflow) Customer support sometimes slow

Christina
Area Director of Sales in US
Hospitality, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

All joy and jubilation managing sales with Salesforce Sales Cloud

5.0 3 months ago

Comments: Salesforce Sales Cloud has helped us keep our house in order which has seen our sales get more successful. It has made it easy for us to manage our sales which results to getting sales deals closed faster. Salesforce Sales Cloud has given us an absolute classic experience making our sales operations very smooth and less demanding.

Pros:

Salesforce Sales Cloud offers us with sales analytical tools that makes it easy to analyze and forecast sales. It also offers us with metric reports that help us track the success rate of our sale operations. The powerful task automations that allows us to simplify the tedious sales tasks.

Cons:

There has been nothing disappointing about Salesforce Sales Cloud. All is good and all features are so incredible.

Nelson
Manager in India
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Value of Salesforce Cloud

4.0 10 months ago

Comments: As a dedicated user of Salesforce Cloud, I am excited to share my insights and experiences with this transformative platform. Salesforce Cloud offers a great of features and functionalities that have greatly helped me enhance my business operations and productivity.

Pros:

User friendly, Customisation option, Integration capabilities

Cons:

Salesforce offers extensive customization options, implementing these customizations often requires coding knowledge or the assistance of a developer. This can limit flexibility for users who are not familiar with coding or don't have access to technical resources.

Girish
Research and Development Engineer in Australia
Telecommunications, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Salesforce Sales Cloud: A Powerful CRM with a Price Tag

5.0 4 months ago

Comments: While the platform offers extensive customization options and seamless integration with other tools, I did find the learning curve to be quite steep, especially as a newcomer to CRM systems. Additionally, the pricing can be on the higher side, which might be a concern for smaller businesses or those with limited budgets.

Pros:

Exceptional customization capabilities, Seamless integration and Automation are the Pros.

Cons:

Steep Learning Curve, Limited Customization for Advanced Users and Cost.

meenal
consultant in India
Verified LinkedIn User
Education Management, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

"streamlining sales: A comprehensive review of salesforce sales cloud"

5.0 6 months ago

Comments: For companies trying to increase growth and optimize their sales processes, salesforce cloud is a complete and effective solution. Sales teams can efficiently nurture leads and close deals with the help of its wide feature set, which provide robust tool for managing leads, opportunities, and clients relationships. The platform's scalability and customization option provide the flexibility to react to change company needs, while easy connectivity with others other salesforce product and third-party apps offers a cohesive ecosystem for increase productivity. All things considered salesforce sales cloud is the best option available looking to maximize their sales process.

Pros:

1) salesforce sales cloud improves productivity and efficiency by providing a broad range of tools and capabilities to manage every step of a sales process, from lead creation to deal close. 2) cloud's highly configurable platform enable companies to mold the system to fit their unique requirement and expand as their organization expand, guaranteeing, flexibility and adaptability throughout time. 3) smooth integration- it offers the single environment for sales team to collaborate and access all pertinent information and resources in one location by integrating smoothly with other salesforce products and third party application.

Cons:

1] the wide range of functionality and customization choices available in salesforce sales cloud can be intimidating to novice users. it takes lots of efforts and training to fully understand its potential and operate the platform effectively. 2] its pricing can be too high for startups and small companies, especially when it includes in extra charges for integration, customization, and continues support.

Sujal
Organizer in US
Education Management, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

"Powerful and Customizable CRM That Boosts Sales Efficiency"

4.0 2 months ago

Comments: Overall, my experience with Salesforce Sales Cloud has been very positive. It has significantly enhanced our sales operations, provided valuable insights through detailed reporting, and helped us better manage customer relationships.

Pros:

I really appreciate the robust CRM features that Salesforce Sales Cloud offers. Its customization options and integration capabilities have greatly streamlined our sales processes and improved team collaboration.

Cons:

The user interface can be a bit overwhelming at first, especially for new users. There's a steep learning curve, and it took some time for me to navigate all the features effectively.

Aaron
Area Director in US
Nonprofit Organisation Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Salesforce is a Top Tool for Work across Large Teams!

5.0 3 weeks ago New

Pros:

The convenience and use across large teams

Cons:

The learning curve is steep. Some processes take a bit of time to master

arkangshu
Owner in India
Verified LinkedIn User
Financial Services, Self Employed
Used the Software for: 1-5 months
Reviewer Source

I recommend everyone to use Salesforce sales cloud.

5.0 8 months ago

Comments: Whenever i start using Salesforce Sales Cloud i have noticed a change for my business..my sales have increased.. So im happy with Salesforce Sales Cloud.😊

Pros:

According to me salesforce Sales Cloud is the best customer relationship tools in the market.and i most like about this software is its features

Cons:

I think it is little much expensive for me.and it also has limited customization.

Vandana
Admin in India
Arts & Crafts, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Helpfull software

5.0 6 months ago

Comments: My experience is good..its good not that bad .

Pros:

It is upgraded software which helps to improve our business

Cons:

This the fastest app which helps me to do my work fastly