Who Uses This Software?

Maintenance Management is a core element of a successful organisation be it, manufacturing, mining, facilities or hotels. MEX is a versatile CMMS and can be used in a wide range of industries.

Average Ratings

49 reviews
  • Overall 4.3 / 5
  • Ease of Use 4.3 / 5
  • Customer Service 4.6 / 5
  • Features 4.1 / 5
  • Value for Money 4.5 / 5

Product Details

  • Starting Price US$2,390.00/one-time
  • Pricing Details Concurrent user licensing modal
  • Free Version No
  • Free Trial Yes, get a free trial
  • Deployment Cloud, SaaS, Web
    Installed - Windows
    Mobile - iOS Native
  • Training In Person
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • MEX
  • http://www.mex.com.au
  • Founded 1995

About MEX

MEX gives you flexibility to have a portable & personalised system for all your maintenance & inventory needs. MEX is a powerful Computerised Maintenance Management System designed to easily manage all your critical assets. The online platform provides a control centre to effectively monitor anything & everything related to maintenance. Modules include an Asset Register, Requests, Work Orders, History, Preventative Maintenance, Inspections, Readings, Invoicing, Inventory, Purchasing & Security.

MEX Features

  • Asset Tracking
  • Commercial Properties
  • Customer Database
  • Dispatch Management
  • Equipment Management
  • Job Costing
  • Job Management
  • Maintenance Scheduling
  • Residential Properties
  • Routing
  • Scheduling
  • Work Order Management
  • Billing & Invoicing
  • Calibration Management
  • Inventory Management
  • Key & Lock Management
  • Mobile Access
  • Preventive Maintenance
  • Service History Tracking
  • Technician Management
  • CMMS
  • Energy Management
  • Equipment Management
  • Facility Management
  • IT Asset Management
  • Inventory Management
  • Maintenance Management
  • Parts Management
  • Preventive Maintenance Scheduling
  • Software License Management
  • Warranty Management
  • Work Order Management
  • Equipment Tracking
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Warranty Tracking
  • Work Order Management
  • Commercial Properties
  • Equipment Management
  • Facility Scheduling
  • Fixed Asset Management
  • For Schools
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Preventive Maintenance
  • Residential Properties
  • Room Scheduling
  • Space Management
  • Vendor Management
  • Visitor Management
  • Work Order Management
  • Asset Accounting
  • Asset Lifecycle Management
  • Audit Trail
  • Barcoding/RFID
  • Depreciation Management
  • Disposal Management
  • Document Management
  • Inventory Tracking
  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Inventory Management
  • Key & Lock Management
  • Mobile Access
  • Predictive Maintenance
  • Preventive Maintenance
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Condition Monitoring
  • Inspection Management
  • Maintenance Scheduling
  • Mobile Access
  • Predictive Maintenance
  • Purchasing
  • Reminders
  • To-Do List
  • Vendor Management
  • Work Order Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Preventive Maintenance
  • Quotes/Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Work Order Creation

MEX Most Helpful Reviews

MEX = KISS Value for money.

Reviewed on 2/06/2019
John F.
Maintenance Planner
Food Production, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source 
Source: SoftwareAdvice
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: This software is ideal for small to midsize business.
The ease of use is that actual day to day users will love it.
Value for money.

Pros: Extremely easy to use..Everything flows nicely, and easy to find
Does the basics well.. WO-PO connection parts booking etc easy.
WO PO process easy and well thought out.
The PM is part is simple and easy to use.
Parts easy to book to WO/PO or raising thru PMs.
Ops(Online Request) works well..
MEX app works well..
Stores module well thought out-easy to use..
Support is excellent.
Buying the software is extremely cheap, and is value for money.
Searching for anything within the system easy.
Easy to customize the interface with no programming skills.
Because the accounts side of things is basic it is actually easy to understand.
Asset tree structure easy to use, and simple to walk thru assets details.
Printing attaching documents simple.
Screens are quick to load (optimize with profiles and ranges).

Cons: Financial side is a bit basic, will be limiting for large companies.
Scheduler system not the best.
Even thou pages are infinitely customizable for users there is a compromise with the screen tlagging ages to load/freezing..
The odd annoying bug.
Tailored to fleet/mining..
Wire frame reports a bit on the basic side.
MEX app only IOS.

Vendor Response

by MEX on 17/07/2019

Hi John,
Thank you so much for your glowing review! We appreciate your honest feedback and its really great to hear that you have found MEX extremely easy to use and value for money. A main goal of ours is to make the system easy to use so that our users can actually use the system. It looks like we have reached that goal with you. Thanks again for your high recommendation of MEX!

Casella Mex Casella

Reviewed on 23/01/2017
Harvey H.
Maintenance Systems Engineer
Wine & Spirits, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Casella Family Brands initiated the use of Mex in 2007 "Just to help us with Maintenance", Who would have thought of the wide usage & power of the system now, The Business has grown considerably & Mex has adapted & grown with us from the early days of 10 users to now having 225 users, the business was on 1 site now we have multiple sites looking after maintenance function of 150+ maintenance staff & an asset register with over 10,000 assets. All functions of the Mex System are utilized from the requesting process & approval to the acquisition of parts & final Scheduling, A comprehensive history has been developed which we now have as a resource to use on reporting regulatory requirements & in moving the maintenance function forward strategically. The system may not be the biggest out there but its ability to be adaptable to our designed maintenance program whilst keeping a robust user environment is invaluable in running the day to day maintenance function, Mex is now in the centre of all the maintenance functions on all our sites giving us control of all our labour, materials, running costs & information.

Pros: Its ability to adapt to our changing maintenance function while withholding a robust user environment.

Cons: The systems scheduler is clunky & needs improvement, eventually as every user continues down the path of true jobs control the scheduling of the workload must be the pathway to this result.

Vendor Response

by MEX on 27/01/2017

Thanks very much for the review Harvey, we¿re happy to hear that you¿ve had such a great experience with MEX over the last 9 years and thank you for the feedback regarding the scheduler. If you ever need any assistance you can always phone in and talk to our support staff. Thanks for taking the time to review MEX.

An awesome easy to use maintenance system

Reviewed on 25/06/2019
Martin U.
Engineering Manager
Food Production, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: very good

Pros: Easy to implement, and learn. Does all the preventative planning and speeds up the re-occurring purchasing

Cons: No long term asset management functionality. I would like to see this implemented into MEX, so you can plan long-term improvements and capital replacements using MEX for major work at least 3-10 years ahead. Also no PM and asset criticality in system.

Vendor Response

by MEX on 1/07/2019

Hi Martin,

Thank you for sharing your feedback, both positive and constructive. We are super pleased to hear that you find MEX easy to implement and learn. In regards to long term Asset Management functionality, we would love to hear your thoughts on what more we can do to move in this direction. Do note with a recent update of MEX we have introduced Asset Criticality so you may need to update your system to make use of this new function. A member of our support team will be in touch shortly to help you with this. Thanks again for your review - we really appreciate it!

Kind Regards,
The MEX Team

Good but...

Reviewed on 5/03/2019
Reuben M.
Store Person
Packaging & Containers, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: The software is full of great features, however they are only as great as the information that goes in, which can sometimes lead to frustration. We use MEX to run our stores (although no ordering happens through MEX unfortunately)
We also use the Preventative Maintenance in a big way, and some features are still struggling to be realized (for instance, the hierarchy of PM's)
However, when good information is input consistently, fairly consistent results are output.

Pros: Good features for stores and preventative maintenance etc. Lots of information and recording of history is possible.
Great to be able to add photos and all sorts of information in behind stores items, or work orders.

Cons: Often can be running slow and a bit clunky. Some features are not user friendly/intuitive to use (e.g. exiting a field in order to save) Building custom reports is way over-complicated for someone without the correct training.
Certain stock reports do not work, as they seem to have been installed or set up incorrectly.

Vendor Response

by MEX on 12/03/2019

Hi Reuben,

Thank you for leaving a review, we appreciate your honest feedback and we are pleased to hear that you find a number of features good to use. We also wanted to let you know that problems highlighted with the usability of MEX are issues we take seriously. We would greatly appreciate the opportunity to discuss this further with you and help resolve your issues. We will be in touch shortly.

Easy to use system. Great support and service

Reviewed on 7/02/2017
Leah D.
MEX Database Admin
Food Production, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: MEX is a great program and very easy to use.
The staff are friendly (that's you reception ladies) and very informative and helpful (support guys).
The front end platform looks great, is easy to navigate, and I like that you are able to set permissions to allow or restrict access to certain areas.
I particularly like the ability to take MEX with you via the iOS app.
As with any program there are occasional glitches or issues, but the support staff and developers do a fantastic job sorting things out where they can.
I would highly recommend MEX for anyone in the market for a good CMMS.

Pros: The support and assistance you get from the MEX staff. I believe that is key to any good program.

Cons: Nothing. I really enjoy using it.

Vendor Response

by MEX on 7/02/2017

Hi Leah,

Firstly, thank you so much for taking the time to review our software. It¿s fantastic to hear you¿ve had great customer service across several of our departments. Having security levels and access restrictions within an organisation is extremely important and it¿s great know our customers agree and value the feature.

We pride ourselves on MEX¿s mobility through our App and our HTML 5 platform. Our goal this year is to diversify our mobility and increase its capacity. So, thank you for your suggestion it¿s been sent onto our research and development department.

Thanks again for the great review Leah.

Kind Regards
The MEX Team.

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