Who Uses This Software?

Serving the performing arts organizations -- theaters, dance, galas and comedy -- plus live music, guided tours and festivals. Event listings in English, French and Spanish.

Average Ratings

170 reviews
  • Overall 4.5 / 5
  • Ease of Use 4.5 / 5
  • Customer Service 5 / 5
  • Features 4.5 / 5
  • Value for Money 4.5 / 5

Product Details

  • Starting Price US$60.00/month
    See pricing details
  • Pricing Details Based on the number of tickets sold per month.
  • Free Version No
  • Free Trial Yes, get a free trial
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Business Hours
    Online

Vendor Details

  • Thunder Data Systems
  • http://www.thundertix.com
  • Founded 2000

About ThunderTix

Catering to live performances with fully integrated tools to efficiently run your box office: fundraising, gift cards, marketing, merchandise, customer loyalty, coupons and surveys. The only service with NO ticket fees, optionally add fees and keep all revenue. Reserved seating starting at $80/mo and general admission at $60/mo. Use our free trial to experience stellar customer service and learn why ThunderTix is the #1 choice for live performances.

ThunderTix Features

  • Abstract Management
  • Attendee Management
  • Badge Management
  • Catering Management
  • Client Management
  • Registration Management
  • Social Promotion
  • Space / Room Setup
  • Speaker Management
  • Sponsorship Management
  • Surveys & Feedback
  • Ticketing
  • Attendee Management
  • Confirmation/Reminders
  • Discount/Coupon Management
  • Event Calendar
  • Marketing Management
  • Online Payments
  • Online Registration
  • Social Media Promotion
  • Wait List Management
  • Website Management
  • Attendee Segmentation
  • Badge Printing
  • Data Import / Export
  • Data Synchronisation
  • Guest List Management
  • Guest List Search
  • Lead Capture
  • Multi-Event Management
  • QR Codes
  • Reporting/Analytics
  • Ticketing
  • Attendee Management
  • Badge Management
  • Conferences/Conventions
  • Exhibit/Vendor Management
  • Gamification
  • Room Block Management
  • Social Media Promotion
  • Sponsorship Management
  • Surveys & Feedback
  • Ticketing
  • Volunteer Management
  • Weddings/Parties
  • Barcode / Ticket Scanning
  • Concessions Management
  • Customer Data Management
  • Employee Management
  • Kiosk Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Onsite Ticketing
  • POS
  • Print-at-Home
  • Promotions Management
  • Season Tickets
  • Seating Map
  • Ticket Brokering
  • Ticket Reservations
  • Website Management

ThunderTix Most Helpful Reviews

ThunderTix is fabulous!

Reviewed on 19/04/2017
Megan F.
Office Manager
Performing Arts, 13-50 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: ThunderTix is fabulous! It is very easy to use and to put an event together. When we first started, we had a lot of questions figuring it all out, but reaching customer support was super simple. When I contacted I got a response within 24 hours. The customer representative is usually the main person I deal with and she is amazing. She always is super friendly and very knowledgeable about every problem we have. She always knows exactly where to direct me and how to answer it, so I would highly recommend to anyone.

Pros: There are a lot of pros to it. It is very user friendly and easy to understand and put events together. Kinda repeating what I put on the first page: "when we first started, we had a lot of questions figuring it all out, but reaching customer support was super simple. When I contacted I got a response within 24 hours. The customer representative is usually the main person I deal with and she is amazing. She always is super friendly and very knowledgable for every problem we have. She always knows exactly where to direct me and how to answer it, so I would highly recommend to anyone."

Cons: Anything I would suggest would probably be:
I wish there was an easier way to do "at the door stuff." I don't think I have researched it enough to know enough about it, but we would love to figure out a better way to run that more.
Also: We have had some issues with the "visibility feature." Sometimes if we had the visibility available until midnight one night, we had clients and then tried ourselves and it was already closed at 10pm so I am not sure if it was a time difference issue but there is always a slight glitch with that. Then with the visibility feature. We would put the ticket link with our recital information but the visibility isn't open yet so they would get a blank page that says this is no longer working and then our clients would be confused. I am not sure if it would be possible but it would be nice if there could be a page that said this event isn't open yet or something that is a little more clear to them so they aren't so confused about that.

The Best Online Ticketing Model

Reviewed on 10/03/2011
Todd H.
President
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
Features & Functionality
4 / 5
Customer Support
Value for Money

Comments: When we selected ThunderTix they were the only online ticket service that we could find that did not charge a 'per ticket service fee' to our customers. That model was vital to our selection as we do not believe online ticketing should be cost a premium over walk-ups. We knew that ticket fees never come down at other online ticketing providers, with some now charging over 50% of the ticket face value as an additional fee (ex. $15/ticket + $8.15 service fee). ThunderTix remains an ever-improving system that we continue to believe is the right model for online ticketing. Our patrons want the cost of ticketing to be part of our theatre operation cost. We would love to see the company add CRM and e-mail marketing modules to the back-end to allow management of more than just our ticketing. Patron/donor/volunteer mgmt tools would be a plus for this product in the future to compete with other new CRM/ticketing solutions that are still adopting the per-ticket-service-fee model.

Pros: #1 - No added/rising fees to our patrons!
Improving interface
Customized
Compatible with Authorize.net
Reasonable cost
PDF Ticketing
Easy to train
Reliable and Available

Cons: Reporting still being developed/enhanced
Better testing and version control has been requested
No real-CRM capability for patron management/history
Development seems focused on "new" features (i.e. Facebook integration) more than refinement of existing features (i.e. reporting)
Error codes are confusing to patrons when transactions are not going through
Transaction/Administration speeds varies (system tweaking is needed after most iterations)

Vendor Response

by Thunder Data Systems on 20/10/2014

A lot has changed since 2011 -- In February 2014, ThunderTix rolled out a full CRM for patron management. It includes complete patron purchase history, donations management, robust filtering to report on multiple levels of customer data. All error messages that a patron might see during the purchase process have been modified, all order data saved on a declined transaction, and all fields with problems highlighted in red to make it very clear to the ticket buyer what needs to be completed and/or corrected. We moved over to the cloud in April of 2012 and since then have more than quadrupled speeds for page load time. ThunderTix is now in the 97th percentile of web-based software applications in terms of speed. This week, ThunderTix is going to be rolling out a direct email marketing tool that connects with MailChimp. Mailing lists are automatically updated with new subscribers direct from ThunderTix and emails to various lists can be directly emailed from within the ThunderTix login.

ThunderTix Gets It Right The First Time

Reviewed on 29/12/2011
Randolph S.
Public Relations Chair
Reviewer Source 
4/5
Overall
5 / 5
Ease of Use
Features & Functionality
5 / 5
Customer Support
Value for Money

Comments: ThunderTix is the absolutely the best online ticketing system I have found to date. There were a number of companies which pitched their products and we tried a number of them. Ultimately none of the competing products were as simple to use or as well suited to our needs. I can honestly say that ThunderTix made a lifelong client in our organization, due in no small part to the communication skills of both Stacy and Dawn. Did I mention the one time fee for festivals?? If we looked at nothing else, ThunderTix wins our business hands down. If you are considering online ticketing or are looking to switch from another company, I can assure you that you will not be disappointed with ThunderTix!

Pros: To begin with, this was the first time our organization has attempted to sell tickets online. Our experience with ThunderTix was almost exclusively positive. 1) They are exceptionally easy to work with and provide outstanding customer service. I honestly can't say enough about this. Our questions and comments were many times responded to within minutes. Stacy and Dawn are both extraordinary problem solvers and are very pleasant to work with. 2) The system just works. While we had a few minor hiccups (see cons), the ThunderTix staff were able to resolve them very promptly. 3) They are constantly adding new features. Over just the few months (January to April) we worked with them last year, they may have doubled the number of features / options within the system. This indicated to us that they genuinely care about their product and aim to constantly improve it. 4) One time fee. This was crucial for us as any percentage of ticket sales adds up quickly.

Cons: While there isn't much I can say in the way of cons, I will list the one minor annoyance we had (has been resolved though) when using the system. 1) The manor in which ThunderTix integrated with out payment processor (Authorize.net) resulted in an occasional double charge (very rare) and some error messages which were difficult for our customers to interpret. As I mentioned above, I have been told these problems have been corrected. I only list them here in the interest of completeness of this review. We fully intend on using ThunderTix in 2012 and I will update this review if possible.

Excellent platform for online booking; Top-notch and responsive customer service

Reviewed on 6/04/2017
John H.
Owner
Recreational Facilities & Services, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We've been using Thundertix since 2011 for my busy sailing tour and charter business. Before we chose Thundertix, we thoroughly evaluated at least five other online reservation/booking software systems and found that Thundertix's combination of features, simple user interface , powerful back end for reports and pricing could not be beat. We are often approached by other competitors and have sometimes looked at other systems to see if we're missing anything and Thundertix combination of features and pricing (no ticket fees) wins hands down every time. The fact that you have total control over any fees (or not) charged to your customers is very appealing. When on occasion, we've had a suggestion for an improvement, we've often seen it implemented. If you have an issue you can get someone to respond quickly. They're all excellent. Thundertix is really top-notch.

Pros: Ease of use. Easy to get new employees trained. Powerful reports for marketing and order tracking. Allows you to put all your inventory online and have just one platform for box office walk-up, phone and online bookings. Seamless. The online question and answer section is excellent.

Cons: Can't really think of anything.

ThundertTix Rocks

Reviewed on 27/06/2019
Leona R.
Coordinator
Entertainment, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Thundertix has boosted our ticket sales for all events. It promotes advance registration and reduces cancellations, changes and refunds. However, having those options available in the system has made it easier for us to maneuver changes when they must be made. Our customer love the ability to do things on line from home, yet have the ability call or stop in & we can make the reservations for them.

Pros: The customer service is superb. We love the ability to have multi level tickets, ticket discounts & the ability to customize tickets in detail. Love the reserving ability for seats and that it is controlled by us and not the public. Appreciate that you allow us to add in cash or check sales to keep track of all sales for an event. It has made our ability to account for an event at the end 100% better.

Cons: The inability to have a store for merchandise separate from adding to a ticket.
Refunds & exchanges to multi day events can get very confusing. Most for us in theater as people will purchase tickets & exchange for another show time. The money flow can be confusing when doing the books for close out.

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