--- description: Learn more about Waystar price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Waystar Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Claims Processing Software](/directory/30029/claims-processing/software) > [Waystar](/software/45512/zirmed) # Waystar Canonical: https://www.capterra.co.nz/software/45512/zirmed Page: 1 / 10\ Next: [Next page](https://www.capterra.co.nz/software/45512/zirmed?page=2) > Hospital management solution that helps verify insurance coverages, submit claims, collect payments, get patient insights, and more. > > Verdict: Rated **4.4/5** by 207 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Waystar? Designed for businesses of all sizes, a medical practice solution that helps verify patient eligibility, delivery deduction information, analyze agency performances, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 207 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Waystar - **Location**: Louisville, US - **Founded**: 1999 ## Commercial Context - **Pricing Details**: Waystar does not publicly publish pricing information. Request a free demo through their site directly for a custom quote. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Appointment Scheduling - Billing & Invoicing - Charting - Claims Management - Claims Scrubbing - Claims Tracking - Code & Charge Entry - Compliance Tracking - Customer Management - EHR/EMR Integration - EMR/EHR - Electronic Claims - Forms Management - HIPAA Compliant - Insurance Eligibility Verification - Invoice History - Medical Billing - Payment Processing - Practice Management - Remittance Advice - Revenue Management - Risk Assessment - Therapy Notes - Third-Party Integrations ## Integrations (14 total) - AdvancedMD EHR - AlayaCare - Alora Home Health - AxisCare - Azalea Health - Bonafide - CHIROSPRING - ChiroTouch - PHIMED - Raintree Systems - ResiDex - Sunwave - TELCOR RCM - eClinicalWorks ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Claims Processing Software](https://www.capterra.co.nz/directory/30029/claims-processing/software) ## Related Categories - [Claims Processing Software](https://www.capterra.co.nz/directory/30029/claims-processing/software) - [Medical Software](https://www.capterra.co.nz/directory/20029/medical-practice-management/software) - [Medical Billing Software](https://www.capterra.co.nz/directory/30026/medical-billing/software) - [Hospital Management Software](https://www.capterra.co.nz/directory/30096/hospital-management/software) - [Revenue Cycle Management Software](https://www.capterra.co.nz/directory/32275/revenue-cycle-management/software) ## Alternatives 1. [EZClaim](https://www.capterra.co.nz/software/106348/ezclaim-medical-billing) — 4.5/5 (128 reviews) 2. [Tebra](https://www.capterra.co.nz/software/129169/tebra) — 3.9/5 (1362 reviews) 3. [Carepatron](https://www.capterra.co.nz/software/195467/care-patron) — 4.4/5 (853 reviews) 4. [athenaOne](https://www.capterra.co.nz/software/98735/athenaone) — 3.8/5 (909 reviews) 5. [ModMed](https://www.capterra.co.nz/software/124590/ema) — 4.4/5 (364 reviews) ## Reviews ### "Horrible Customer Service and Software" — 1.0/5 > **Irina** | *29 January 2025* | Hospital & Health Care | Recommendation rating: 0.0/10 > > **Pros**: They lied about their product, and didn’t deliver > > **Cons**: Platform is not user friendly. They don’t deliver on their promise > > After numerous attempts trying to get implemented, Waystar stopped responding when they finally did respond, they stated that what was discussed doesn’t really work in their software. The contract would need to be terminated and they would refund everything. Some times went by and they placed our company in collection. Customer service in non-existent with them as well. ----- ### "Waystar - definitely not a Star" — 4.0/5 > **Dawn** | *1 December 2025* | Hospital & Health Care | Recommendation rating: 3.0/10 > > **Pros**: Waystar is much easier to use than our previous clearinghouse. We receive timely notifications via email when enrollments are due, which makes keeping up with all of the insurance companies easier. > > **Cons**: Waystar falls short in terms of customer service support. It just seems like the customer service representatives just want to close the case, not actually fix the problem. It's infuriating when they just decide to close a case without even checking to see if the problem has been resolved. > > Overall, we have been less than completely impressed with Waystar. Although it's easier than our previous software, it gets very cumbersome when looking for a particular claim and its actual outcome. You can pull up a claim number, and it shows it went to the payer, but it never got there per the payer, resulting in timely filing denials. So now, we just can't rely on what's on the Waystar portal. ----- ### "Can't imagine switching\!" — 5.0/5 > **Verified Reviewer** | *18 April 2026* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: It does an excellent job with automations to determine front line rejections and access to eligibility and remits is very user friendly > > **Cons**: Support cases are often hard to solve with several steps involved and sometimes cases being closed before full resolution > > Overall experience has been good. They are the first Clearinghouse I have ever used but all in all, between their reports, automations, reports, and affordability, I can't imagine switching. ----- ### "Best Clearinghouse\!" — 5.0/5 > **Kristin** | *15 April 2026* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: Waystar is the best clearinghouse\! I have been using them for 15 years and couldn't be happier. They have great customer support. They identify in the claim when there is a rejection what the issue is. You can pull copies of submitted claims. Pull EOBs. I like that you can have users assigned to individual clinics and not all clinics in the waystar account - great for a billing company\! > > **Cons**: The biggest issue I have is that they archive claims and remits after 2 years. With the world of audits and takebacks it would be nice to be able to get older items. ----- ### "Waystar is the best" — 5.0/5 > **David** | *23 April 2025* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: I use the software multiple times a day. I love how convenient it is to take credit card payments and setup payment plans > > **Cons**: Too many fields to fill out when the system recognizes the account number > > I love how convenient the software is to monitor payment plan declines and how easy it is to edit a payment plan. ----- Page: 1 / 10\ Next: [Next page](https://www.capterra.co.nz/software/45512/zirmed?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/45512/zirmed) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data