---
description: Learn more about House-on-the-Hill price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: House-on-the-Hill Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [House-on-the-Hill](/software/38289/supportdesk)

# House-on-the-Hill

Canonical: https://www.capterra.co.nz/software/38289/supportdesk

> SaaS service desk software for ticket logging, tracking, reporting. Enterprise solutions for multiple business areas.
> 
> Verdict: Rated **3.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses House-on-the-Hill?

Public and Private sector organisations of any size, worldwide.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.5/5** | 2 Reviews |
| Ease of Use | 3.5/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 3.5/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: House-on-the-Hill Software
- **Founded**: 1993

## Commercial Context

- **Starting Price**: US$30.00
- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: On-Demand $30 per Login per month
On-Premises $300 per Login
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, China, India, United Kingdom, United States

## Features

- Alerts/Escalation
- Automated Routing
- CRM
- Call Centre Management
- Document Storage
- Email Management
- Interaction Tracking
- Knowledge Base Management
- Multi-Channel Communication
- Self Service Portal
- Service Level Agreement (SLA) Management

## Support Options

- Chat

## Category

- [Help Desk Software](https://www.capterra.co.nz/directory/30008/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.capterra.co.nz/directory/30008/help-desk/software)
- [CRM Software](https://www.capterra.co.nz/directory/2/customer-relationship-management/software)
- [ITSM Tools](https://www.capterra.co.nz/directory/30676/itsm/software)
- [Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software)

## Alternatives

1. [Freshdesk](https://www.capterra.co.nz/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [Freshservice](https://www.capterra.co.nz/software/132997/freshservice) — 4.5/5 (685 reviews)
3. [JIRA Service Management](https://www.capterra.co.nz/software/138769/jira-service-management) — 4.5/5 (763 reviews)
4. [SysAid](https://www.capterra.co.nz/software/107225/sysaid) — 4.5/5 (511 reviews)
5. [Yonyx](https://www.capterra.co.nz/software/130406/agi-self-service) — 4.7/5 (256 reviews)

## Reviews

### "Samson Security Fire and Facilities' Usage of House on the Hill's Helpdesk Solution" — 4.0/5

> **Jamie** | *5 August 2021* | Facilities Services | Recommendation rating: 10.0/10
> 
> **Pros**: - Ease of uptake to a company that has not utilized this type of product before in the past.
- The product act as a multitool, and can be sold as a service to your own clients, or used internally to allow your team and clients to communicate about ongoing work.
- Incredibly useful to have in facilities to allow you to keep track of the multitude of ad-hoc tasks that come your way to ensure that you are always on top of billing and not giving service away for free when paying wages.
- The team at HotH are incredibly attentive and resourceful, any issues I have had, problems that needed solving or features that needed adding have been dealt with promptly and professionally whilst establishing a strong relationship with the in house team there.
- A full days training was provided in office (pre covid) by the HotH team to bring managers and operators up to speed on the use of the software
- The platform can be run by a limited number of users and operators giving great utility to to small teams to manage large portfolios and volumes of work requests
- The HotH library is full of descriptions on how to utilise certain aspects of the platform
- Some features will need redeveloping for a users unique requirements, the product is not one size fits all however the team through
> 
> **Cons**: - The user interface could use some modernization compared to other products it can seem quite 'last gen' at times
- Creating forms and navigating the database of existing forms and possible inputs and combinations of the two can be very difficult, their is no visual que so figuring out 'what is what' takes trail and error and often a lot of time, this has introduced opportunities for human error resulting in me breaking some business critical forms and having to contact them to correct the error despite being 'tech savvy'
- A similar issue exists for report generation, the interface can be dated, their are no visual cues as to what you are constructing or utilising and many options with unclear names. The interface for creating a report is confusing, it can be difficult to get the result you want without trial and error and an eventual call to the tech team to have the thing built for you. The reports themselves can look dated and are not attractive to clients. However the data can be extracted for formatting a styling after the report has been generated.
- Always get the sensation that we could firstly get more out of the product and that their are features we are unable to access and utilise fully due to the UI and secondly that that with some UI/UX modernisation this could be an exceptionally valuable tool.
> 
> As it stands this products and the service that are provided are of an incredible standard, navigating the product and visualising/utilising easily its entire functionality can be difficult at times but the team at HotH are always there to provide support, take recommendations and respond exceptionally well to calls for help with tight deadlines. The team are highly personable and legitimate with many years of experience, they have a genuine interest in delivering the product to your specification and providing ongoing and continuous support throughout the duration of your use. Simple redesign for 'none tech savvy' users, more visual interaction with the various functions of the product and 'prettifying' anything that would be eventually distributed by the client to their own customer would make this an invaluable tool to many businesses.

-----

### "HOTH Go web and skip the desktop version" — 3.0/5

> **Craig** | *6 June 2023* | Pharmaceuticals | Recommendation rating: 3.0/10
> 
> **Pros**: The desktop version worked and got the job done.
> 
> **Cons**: The desktop version is bulky, slow and crashes all the time. We made it a RemoteApp to put it in a more controlled environment under an older OS. You best stick to the web version.

## Links

- [View on Capterra](https://www.capterra.co.nz/software/38289/supportdesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/38289/SupportDesk/> |
| en-AE | <https://www.capterra.ae/software/38289/supportdesk> |
| en-AU | <https://www.capterra.com.au/software/38289/supportdesk> |
| en-CA | <https://www.capterra.ca/software/38289/supportdesk> |
| en-GB | <https://www.capterra.co.uk/software/38289/supportdesk> |
| en-IE | <https://www.capterra.ie/software/38289/supportdesk> |
| en-IL | <https://www.capterra.co.il/software/38289/supportdesk> |
| en-IN | <https://www.capterra.in/software/38289/supportdesk> |
| en-NZ | <https://www.capterra.co.nz/software/38289/supportdesk> |
| en-SG | <https://www.capterra.com.sg/software/38289/supportdesk> |
| en-ZA | <https://www.capterra.co.za/software/38289/supportdesk> |
| it | <https://www.capterra.it/software/38289/supportdesk> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra New Zealand helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.co.nz","url":"https://www.capterra.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.co.nz/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"House-on-the-Hill","description":"House-on-the-Hill is a powerful, flexible and cost-friendly service desk software that enables excellent service management and customer support, across multiple business areas. Features include: Self-Service Portal, Automation, Worklfow Designer, Full Email Integration, Reports and KPIs, Mobile Ready, Drag &amp; Drop, Network and discovery tool, Software Licence Manager, ITIL, CMDB, Knowledge Base, SLA Management, CRM, and more!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3b0a90cb-8e98-4718-ac99-07d0d6ab73be.png","url":"https://www.capterra.co.nz/software/38289/supportdesk","@id":"https://www.capterra.co.nz/software/38289/supportdesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":3.5,"bestRating":5,"ratingCount":2},"offers":{"price":"30","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.co.nz/software/38289/supportdesk#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is House-on-the-Hill?","@type":"Question","acceptedAnswer":{"text":"House-on-the-Hill is a powerful, flexible and cost-friendly service desk software that enables excellent service management and customer support, across multiple business areas. Features include: Self-Service Portal, Automation, Worklfow Designer, Full Email Integration, Reports and KPIs, Mobile Ready, Drag & Drop, Network and discovery tool, Software Licence Manager, ITIL, CMDB, Knowledge Base, SLA Management, CRM, and more!","@type":"Answer"}},{"name":"Who Uses House-on-the-Hill?","@type":"Question","acceptedAnswer":{"text":"Public and Private sector organisations of any size, worldwide.","@type":"Answer"}}]},{"@id":"https://www.capterra.co.nz/software/38289/supportdesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"House-on-the-Hill","position":3,"item":"/software/38289/supportdesk","@type":"ListItem"}]}]}
</script>