--- description: Learn more about SurveyMonkey price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SurveyMonkey Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [AI Marketing Tools](/directory/34136/ai-marketing-tools/software) > [SurveyMonkey](/software/32728/surveymonkey) # SurveyMonkey Canonical: https://www.capterra.co.nz/software/32728/surveymonkey Page: 1 / 420\ Next: [Next page](https://www.capterra.co.nz/software/32728/surveymonkey?page=2) > Survey management solution that helps businesses collect feedback, insights, and data to drive organizational growth. > > Verdict: Rated **4.6/5** by 10475 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SurveyMonkey? SurveyMonkey is used by marketers, customer experience professionals, human resources departments, IT teams, event planners, educators, researchers, and healthcare organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 10475 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Momentive - **Location**: San Mateo, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$30.00 - **Pricing model**: Per User (Free version available) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish - **Available Countries**: Australia, Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Russia, South Korea, Spain and 4 more ## Features - Activity Dashboard - Benchmarking - CES Survey Structure - CSAT Survey Structure - Complaint Monitoring - Conditional Logic - Continuous Feedback - Customer Experience Management - Customer Segmentation - Customisable Branding - Customisable Questions - Customisable Templates - Dashboard - Data Visualisation - Drag & Drop - Email Management - Email Marketing - Employee Recognition Software - Engagement Tracking - Feedback Management - Forms Creation & Design - Forms Management - Live Results Sharing - Marketing Management - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Channel Distribution - Multiple Question Types - NPS Survey Structure - Negative Feedback Management - Online Polling - Peer-to-Peer Recognition - Pulse Surveys - Question Branching - Question Library - Reporting & Statistics - Reporting/Analytics - SMS Messaging - Segmentation - Sentiment Analysis - Skip Logic - Survey Builder - Survey/Poll Management - Surveys & Feedback - Template Management - Text Analysis - Third-Party Integrations - Trend Analysis - Visual Analytics - Workflow Automation ... and 10 more features ## Integrations (102 total) - ActiveCampaign - Administrate Training Management - Airbyte - Airtable - Apptio Platform - Appy Pie - Arlo Training Management Software - BHN Rewards - BigID.me - Birdeye - Chattermill - Claris Connect - ClicData - Conduitly - Constant Contact ... and 87 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [AI Marketing Tools](https://www.capterra.co.nz/directory/34136/ai-marketing-tools/software) ## Related Categories - [AI Marketing Tools](https://www.capterra.co.nz/directory/34136/ai-marketing-tools/software) - [Market Research Software](https://www.capterra.co.nz/directory/10041/market-research/software) - [Forms Automation Software](https://www.capterra.co.nz/directory/10023/forms-automation/software) - [Form Builder Software](https://www.capterra.co.nz/directory/33235/form-builder/software) - [Polling Software](https://www.capterra.co.nz/directory/31220/polling/software) ## Alternatives 1. [Typeform](https://www.capterra.co.nz/software/137289/typeform) — 4.7/5 (971 reviews) 2. [UmfrageOnline](https://www.capterra.co.nz/software/201674/enquetes-maken) — 4.6/5 (1730 reviews) 3. [Google Forms](https://www.capterra.co.nz/software/176571/google-forms) — 4.7/5 (11479 reviews) 4. [Jotform](https://www.capterra.co.nz/software/158456/jotform-4-0) — 4.7/5 (2904 reviews) 5. [Survicate](https://www.capterra.co.nz/software/132914/survicate) — 4.6/5 (99 reviews) ## Reviews ### "SurveyMonkey Review" — 5.0/5 > **Rachel** | *3 July 2026* | Construction | Recommendation rating: 10.0/10 > > **Pros**: I found SurveyMonkey easy to find my way around considering I was not used to creating surveys at all. > > **Cons**: I didn't find anything that I didn't like about using SurveyMonkey. It served the purposed I needed it for. > > I found SurveyMonkey very simple and straight forward to use for creating my first-ever Survey. It served the purpose well. ----- ### "Functionality from basic to advanced" — 5.0/5 > **Sarah** | *8 November 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The interface is intuitive and welcoming, and with its array of templates, even new users can get started quickly and effectively. The built-in analytics add real value by providing clear, actionable insights that make data-driven decisions easier. > > **Cons**: That said, the pricing structure can be a bit of a hurdle, especially for teams wanting to collaborate. While it’s great as a single-user tool, the cost does add up when you want to bring in more team members, which can make collaborative work challenging. For teams that thrive on shared access and feedback, this setup feels a bit limiting. If there were more flexible options that made team collaboration easier, it would be an even better fit for fostering connected and dynamic research projects. > > SurveyMonkey is an incredibly, packed with features that really empower you to create engaging, insightful surveys with ease. From simple questionnaires to complex research, it has the functionality to meet a wide variety of needs. ----- ### "Fit-for-purpose, simple surveying tool" — 5.0/5 > **Amanda** | *2 March 2026* | Oil & Energy | Recommendation rating: 9.0/10 > > **Pros**: Easy to use and simple interface for both creating and answering surveys. Easy to share results with the appropriate audience. > > **Cons**: Does not help with coming up with questions, suggesting multiple choice answers, or identifying potential bias in questions. ----- ### "A great product for surveys." — 5.0/5 > **Yasmine** | *1 July 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: SurveyMonkey does well in survey and forms building. It allows us to customize and schedule our surveys according to our preferences and choices. The product also ensures privacy and compliance. Use of the product has promoted team and employees engagement in our organisation. This has speeded up decisions making. > > **Cons**: This is our 6th year since introduction of the product in our organisation and so far so good. SurveyMonkey has worked for us. Its customer support services providers are very responsive. > > The product has increased employee and customer feedback and made easy for us to conduct both internal and external polls. It has pre made and customizable templates which streamlines surveys. ----- ### "Survey Monkey - Quick and Easy" — 3.0/5 > **Natalie** | *6 March 2026* | Education Management | Recommendation rating: 5.0/10 > > **Pros**: I am able to easily poll students about a variety of questions. It's quick, and very easy to use to gather information at school. > > **Cons**: The number of questions I can use with the free programming are limited. Also, the number of students that can respond is capped as well. > > It's easy to use and serves its purpose. For longer, or more in depth surveys where I need lots of responses, I usually use google forms. ----- Page: 1 / 420\ Next: [Next page](https://www.capterra.co.nz/software/32728/surveymonkey?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/32728/surveymonkey) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data