SurveyMonkey

SurveyMonkey

by SurveyMonkey

Who Uses SurveyMonkey?

CX, HR, marketing, IT, and growth professionals or anyone who wants to know what their customers, employees, or prospects want, need, and expect.

What Is SurveyMonkey?

Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkeys People Powered Data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.

SurveyMonkey Details

SurveyMonkey

http://www.surveymonkey.com

Founded 1999

SurveyMonkey Pricing Overview

SurveyMonkey starts at US$25.00/month. SurveyMonkey has a free version and does not offer free trial. See additional pricing details for SurveyMonkey below.

Starting Price

US$25.00/month

Free Version

Yes

Free Trial

No

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

SurveyMonkey Features

Polling Software
Data Analysis Tools
Email Distribution
Feedback Collection
Live Results Tracking
Multiple Question Types
Online Polling
Phone Polling
Presentation Tools
Q & A
SMS Polling
Skip Logic
Supports Audio / Images / Video
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

SurveyMonkey Reviews

Showing 5 of 6,089 reviews

Overall
4.6/5
Ease of Use
4.6/5
Customer Service
4.4/5
Features
4.4/5
Value for Money
4.5/5

A Powerful Yet Simple Method to Survey Your Offering

Reviewed on 18/04/2019
Aaron P.
Financial Advisor
Financial Services, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Very easy and straightforward to use. You don't have to make your surveys complex. However, it allows you to get to a deeper level if need be.

Pros: I'm developing an online retailing presence for physiotherapy and wellness. And I've used Survey Monkey in every step of our company's development. From market surveys of our logo, to product-quality feedback, Survey Monkey was incredibly helpful when it came to acquiring the data we needed to streamline and tailor our offering, and eventual launch. There are many features that make this software exceptional. Particularly, the design and interface, which is not only customizable, but also professional looking and minimalistic. I think it certainly makes a lasting impression to an audience when your surveys look the part. It also makes data acquisition seamless for both surveyor and respondent. However, the true power of Survey Monkey is in it's data analysis. Especially when you've collected answers from hundreds and even thousands of respondents. This is where it stands out from the rest. It compiles all of the acquired information seamlessly into a single database. From there, you have an arsenal of tools to analyze the data: pie charts, bar graphs, and scatter plots. You can drill down your variables further to get a deeper understanding of what your market is looking for. And finally reveal statistically relevant correlations between features of your product/service your target market. Truly powerful stuff.

Cons: There is none I can think of. We've used this software since the beginning of our inception and we're continually using it for our many projects.

Translating Member Needs into Useful Data

Reviewed on 13/02/2020
Amy S.
Tech Director
Nonprofit Organisation Management, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
3/5
Ease of Use
5/5
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Our non-profit homeschooling group uses SurveyMonkey as a tool for members to voice their needs. Our annual Member Survey allows the Board of Directors to hear from the entire group about how the organization has served them in the past, and what they would like to organize in the future. Electronic polling allows members far and near to participate in the the decision-making process whether or not they can attend an in-person meeting. Project-specific surveys help narrow down focus, finances, and participation.

Pros: Survey Monkey allows our Board of Directors to gather input from members quickly and efficiently. Questions can be tailored to provide data that powers decision-making on behalf of a diverse group.

Cons: We struggle to share access to features across our group of 8. It is awkward to collaborate in the creation process when developing our annual Member Survey. It would be handy to have a group access function to enable our leadership team to contribute and modify questions communally.

Power your surveys with SurveyMonkey

Reviewed on 27/11/2019
Rob B.
Developer
Computer Software, 51-200 Employees
Used the Software for: Free Trial
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Recently I was reading often about the SurveyMonkey app and that many people use it and finally decided to try it and see whether is cool or not. I was little skeptic at the beginning but when I created my account and saw the design and how easy it is to work with the app I got involved with it. As I said earlier it brings joy to create your surveys such easy and finally they look even better than you imagined. I think this app can help many personal needs as students, pupils and some kind of personal surveys. Also, the app is very cool and powerful for big business surveys which can save you a lot money, find what people think about your product, help people to register for the event and many more things to do. I pretty recommend it for everyone who wants to power his or her business and personal needs.

Pros: I think this is a cool software because of:
1. It is very easy to use web application.
2. It has an intuitive design and you do not have to waste time in understanding how to create your survey. Everything can be done in a few minutes.
3. You can either create the survey on your own or you can even just answer some questions and the program will create the survey for you. Of course, you will need to edit it a bit, but with automatic creation, it will save you much time creating the design of different questions.
4. Your questions can be very variable - you can use text boxes, multiple choices, insert images, you can use register forms, radio buttons and many more things which will help you express your idea.
5. You can implement logic in your questions which for me is very cool because you can skip or show some questions based on the answers of people.
6. Another powerful tool is that you can get a link to your survey and send it through e-mail, facebook or other social media, you can even embed it to your website - no need to print the survey and go and give it to everyone.
7. When you got the answers, the info is all there and the app visualizes it to you with such cool charts. Even though you can edit the charts and if you do not like them you can choose what is best for your needs or understanding.
8. And finally, there is a responsive design which in nowadays I think is very important because your survey will get to your clients in the best way.

Cons: I didn't found any inconvenience using the app so I think it supports many things and it gives you a good feeling using it. Maybe some people will not like that for some features you need to pay some price, but I think the price is very good for the many features it brings to you. And if you want powerful surveys, this is your app.

You get what you pay for, or in this case what you don't.

Reviewed on 5/11/2019
Sara L.
Director
Education Management, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source 
3/5
Overall
2/5
Ease of Use
3/5
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: For a free service, it certainly gets the job done! The hardest part is condensing what you'd like to ask in only 10 questions. If you're looking for something that will let you dig a little deeper, you might need to try another service or pay for the premium version.

Pros: Plain and simple, Survey Monkey does what is says it will help you do; create a short survey that can easily be shared with others. Each question can be customized to gather the data you're looking for. You are able to easily select what type of question you would like (i.e., multiple choice, open ended) and then add on things like having the user explain why they chose that answer. A feature that I especially like is that you can select whether you would like the question to be mandatory or not. This way, you can make sure you're getting the most information from each user that views the survey. I also really like that Survey Monkey will e-mail notifications to let you know that people are taking your survey and then summarize the information so that you can keep track of how many people are providing you with information.

Cons: At the end of the day Survey Monkey is a business that wants to make money. While they offer a free service, they try at every turning point (or page click) to get your money. They suggest features to make your survey better and ultimately, most of it is click bate in order for you to look at their "premium" options. It is relatively annoying and does take up some time when you get to the end of building your survey only to realize they aren't going to let you use a well liked feature. So, you get what you pay for, if you're not paying, you're not getting anything spectacular.

An excellent tool for creating surveys

Reviewed on 1/11/2019
Orlando B.
Business administrator
Internet, 5,001-10,000 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
4/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Thanks to SurveyMonkey, our company can obtain important information about what our valued customers think. We can know what they like and what they don't. In addition, many times our administration department conducts a survey to send it to the other workers of the company to know their opinion about our work and if we are doing things well as administrators. It is a fabulous tool.

Pros: SurveyMonkey is an extraordinary tool to create surveys that serve a lot for marketing strategies and when making decisions in the company. I like it to be free to create basic surveys. In addition, it is very easy to use, it is not necessary to be an expert to be able to prepare a survey and share it with the people you want. I can easily move the questions up and down. I can preview the survey before submitting it. You can add the company logo and add a background image.

Cons: The SurveyMonkey price is a bit high. I know they offer many useful tools, but if the cost were a little lower it would be excellent. Technical support is limited, there is no live chat option, for that reason if I have any questions I have to wait several hours to receive an answer.