--- description: Learn more about SurveyMonkey price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SurveyMonkey Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Market Research Software](/directory/10041/market-research/software) > [SurveyMonkey](/software/32728/surveymonkey) # SurveyMonkey Canonical: https://www.capterra.co.nz/software/32728/surveymonkey Page: 1 / 422\ Next: [Next page](https://www.capterra.co.nz/software/32728/surveymonkey?page=2) > Survey management solution that helps businesses collect feedback, insights, and data to drive organizational growth. > > Verdict: Rated **4.6/5** by 10513 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SurveyMonkey? SurveyMonkey is used by marketers, customer experience professionals, human resources departments, IT teams, event planners, educators, researchers, and healthcare organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 10513 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Momentive - **Location**: San Mateo, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$30.00 - **Pricing model**: Per User (Free version available) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Albanian, Arabic, Armenian, Bangla, Basque, Bosnian, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Malayalam, Norwegian, Persian, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tagalog, Tamil, Telugu, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese, Welsh - **Available Countries**: Australia, Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Russia, South Korea, Spain and 4 more ## Features - Activity Dashboard - Benchmarking - CES Survey Structure - CSAT Survey Structure - Complaint Monitoring - Conditional Logic - Continuous Feedback - Customer Experience Management - Customer Segmentation - Customisable Branding - Customisable Questions - Customisable Templates - Dashboard - Data Visualisation - Drag & Drop - Email Management - Email Marketing - Employee Recognition Software - Engagement Tracking - Feedback Management - Forms Creation & Design - Forms Management - Live Results Sharing - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Channel Distribution - Multiple Question Types - NPS Survey Structure - Negative Feedback Management - Offline Response Collection - Peer-to-Peer Recognition - Pulse Surveys - Question Branching - Question Library - Reporting & Statistics - Reporting/Analytics - SMS Messaging - Segmentation - Sentiment Analysis - Skip Logic - Survey Builder - Survey/Poll Management - Surveys & Feedback - Template Management - Text Analysis - Third-Party Integrations - Trend Analysis - URL Customisation - Visual Analytics - Workflow Automation ... and 7 more features ## Integrations (99 total) - ActiveCampaign - Administrate Training Management - Airbyte - Airtable - Apptio Platform - Appy Pie - Arlo Training Management Software - BHN Rewards - BigID.me - Birdeye - Chattermill - Claris Connect - ClicData - Conduitly - Constant Contact ... and 84 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Market Research Software](https://www.capterra.co.nz/directory/10041/market-research/software) ## Related Categories - [Market Research Software](https://www.capterra.co.nz/directory/10041/market-research/software) - [Forms Automation Software](https://www.capterra.co.nz/directory/10023/forms-automation/software) - [Form Builder Software](https://www.capterra.co.nz/directory/33235/form-builder/software) - [Polling Software](https://www.capterra.co.nz/directory/31220/polling/software) - [Customer Experience Software](https://www.capterra.co.nz/directory/30671/customer-experience/software) ## Alternatives 1. [Typeform](https://www.capterra.co.nz/software/137289/typeform) — 4.7/5 (983 reviews) 2. [UmfrageOnline](https://www.capterra.co.nz/software/201674/enquetes-maken) — 4.6/5 (1788 reviews) 3. [Google Forms](https://www.capterra.co.nz/software/176571/google-forms) — 4.7/5 (11594 reviews) 4. [Jotform](https://www.capterra.co.nz/software/158456/jotform-4-0) — 4.7/5 (2928 reviews) 5. [Survicate](https://www.capterra.co.nz/software/132914/survicate) — 4.6/5 (99 reviews) ## Reviews ### "SurveyMonkey Review" — 5.0/5 > **Rachel** | *3 July 2026* | Construction | Recommendation rating: 10.0/10 > > **Pros**: I found SurveyMonkey easy to find my way around considering I was not used to creating surveys at all. > > **Cons**: I didn't find anything that I didn't like about using SurveyMonkey. It served the purposed I needed it for. > > I found SurveyMonkey very simple and straight forward to use for creating my first-ever Survey. It served the purpose well. ----- ### "Functionality from basic to advanced" — 5.0/5 > **Sarah** | *8 November 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The interface is intuitive and welcoming, and with its array of templates, even new users can get started quickly and effectively. The built-in analytics add real value by providing clear, actionable insights that make data-driven decisions easier. > > **Cons**: That said, the pricing structure can be a bit of a hurdle, especially for teams wanting to collaborate. While it’s great as a single-user tool, the cost does add up when you want to bring in more team members, which can make collaborative work challenging. For teams that thrive on shared access and feedback, this setup feels a bit limiting. If there were more flexible options that made team collaboration easier, it would be an even better fit for fostering connected and dynamic research projects. > > SurveyMonkey is an incredibly, packed with features that really empower you to create engaging, insightful surveys with ease. From simple questionnaires to complex research, it has the functionality to meet a wide variety of needs. ----- ### "SurveyMonkeys couldn't be better" — 5.0/5 > **Chiara** | *15 August 2026* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: I started to use SurveyMonkeys quite a bit ago, I took a few and helped to create others. It is very helpful and the feedback you get is instantaneous, plus it's very intuitive to work with. It helped my team back then to get some answers from every employee, would recommend\!\! > > **Cons**: My overall experience with SurveyMonkeys is okay so I don't have anything to complain about, didn't have any issues with it. > > I would definitely recommend it to agencies,companies, everybody that needs a larger answer from many people, works great\!\! ----- ### "Easy to Use and Great for Collecting Feedback" — 5.0/5 > **Heather** | *16 September 2026* | Consumer Goods | Recommendation rating: 9.0/10 > > **Pros**: SurveyMonkey is very user friendly and makes it easy to create and distribute professional surveys without needing a lot of technical knowledge. I like the variety of templates and question types, as well as how quickly surveys can be customized and shared with customers or employees. The reporting features are also helpful because responses are organized in a way that makes feedback easy to review and understand. > > **Cons**: My biggest drawback is the pricing structure. The basic features work well, but many of the more useful customization, reporting, and advanced survey features require a paid or higher tier plan. This can make it expensive for a small business or for someone who only needs to create surveys occasionally. > > Overall, my experience with SurveyMonkey has been positive. It is a reliable and easy to use platform that makes collecting feedback from customers, employees, or other groups simple and efficient. Surveys can be created and shared quickly, and the results are presented in a clear, useful format. While I would like to see more features included at the lower price levels, the platform itself works well and saves time when collecting and analyzing feedback. ----- ### "Good Outreach Tool" — 3.0/5 > **Staci** | *30 July 2025* | Internet | Recommendation rating: 5.0/10 > > **Pros**: The contact list is well-organized and easy to navigate. I appreciate the ability to send out multiple, customized emails. The surveys provided valuable data, which helped me achieve my project goals and digital marketing needs. > > **Cons**: The biggest con is the overwhelming number of promotional emails received after registration, which came weekly and started feeling like spam. > > While I liked the software, I found better options available. However, my overall experience was not unpleasant. There were some great features that helped with the overall success of my project. ----- Page: 1 / 422\ Next: [Next page](https://www.capterra.co.nz/software/32728/surveymonkey?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/32728/surveymonkey) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data