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NextGen Office
What Is NextGen Office?
NextGen Healthcare is a leading healthcare software and services company that empowers the transformation of ambulatory care. Our smart, electronic health record solutions - NextGen Office (1-10 physicians) and NextGen Enterprise (10+ physicians) - help ambulatory practices alleviate the burden of documentation, advance clinical outcomes, connect with other health systems, elevate provider and patient satisfaction, streamline the revenue cycle, and foster healthier communities.
NextGen Office is bringing that cutting-edge technology to your workflows with NextGen Office Ambient Assist. When providers use NextGen Office Ambient Assist, integrated ambient listening technology securely converts the spoken, natural patient-provider conversation into a structured SOAP note that can be reviewed and edited by providers and automatically integrated into the patient's chart in NextGen Office.
Who Uses NextGen Office?
An EHR/EMR solution designed for small practices with 1-10 physicians. NextGen EHR offers integrated workflow benefits from 50-plus years of clinical experience and more than 150,000 providers.
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Reviews of NextGen Office
NextGen Healthcare-Still a leader in Patient/Physician communication
Comments: This was a Premiere Patient and Physician portal many years ago and worked so smoothly. I did live in another state, but happily when researching my info for older records, this Portal was still there and had all I needed. I did not pursue moving items to another portal that some of my doctors use today since they seems to be on an ever evolving and ever revolving system of chaos on some of the models being implemented currently. This wasn't broken, so I wish it had stayed for many other people. But a refreshing relief to still find it and get to use it. It may be working in other parts of the world and in those places I hope that the users feels as good as I do about it.
Pros:
I needed to find some older records from another place and time. My portal still was available from 2014 and I had many and virtually all options available to me despite being in other Physician based web portals over the years. Beyond Helpful.
Cons:
I only dislike that it is phased out in many common places and dominated by more complex systems. I experienced this issue recently at a physicians office.
family physician review
Comments: I'm overall happy. Every EHR system has its pros and cons, but I believe Nextgen Office has a very good combination of ease of use and overall cost.
Pros:
It is very easy to complete my notes at the time of examination of the patients
Cons:
whenever an upgrade or maintenance is completed over a weekend, many times we run into problems coming back to work on that Monday. For examples, slowness, screen freezes up, etc. The latest incident was this past weekend. It was eventually corrected on the Monday, but it slows us down.
Difficult EMR to use, even more difficult to get rid of - Poor customer service, poor tech support
Comments:
Do your research before purchasing this EMR, because once you sign up with them, it is very difficult to get rid of it. They make it very difficult to sever the ties with them, and costly to obtain your patients' records and will continue to charge you if you have authorized them to withdraw the monthly subscription from your credit card, which might be related to the lack of communication between their different departments, but nevertheless amounts to harassment and lots of time wasted disputing those withdrawals with your bank.
I also got charged twice in 1 month last year, and still waiting for a response from their accounting department to get a refund for the overcharge (despite multiple emails)
If you use their efax service, make sure you get a list of efaxes you have received to verify the overage fees they charge you (so far they have not sent me the list of efaxes and continue to charge me for overage each month despite the fact I have canceled my services)
Pros:
My biller felt the practice management/billing side of meditouch/NextGen office was about average but the issues with the EMR made this product impossible and ended up switching EMR
Cons:
I started my subscription with meditouch/Health fusion, later changed name to NextGen office. The software is a billing platform with an EMR tacked on to it. I had used various EMRs during residency and in a group practice and this is the absolute worst product, most rigid software with lots of clicks and not user-friendly. Just reviewing a lab result is a hassle, needing to go in and out of the chart note, with numerous clicks in between. On several occasions, I noticed Meditouch glitching and chart associated with the labs belonged to another patient, therefore had to double check all the time, an issue that I had never encountered with any other EMR (EPIC, Cerner ambulatory, Praxis, even NextGen Enterprise etc.) Once the sales-person had sold the subscription to me he would not return my phone calls, and customer service was practically non-existent. Eventually got assigned a new contact person who was a lot more responsive but unable to solve any of the product related, customer service related or billing related issues. Eventually, I switched EMR, and canceled my subscription with NextGen and received a confirmation that my services were discontinued, but their billing department continued to charge my credit card on file. Make sure not to sign any authorization for the billing department to charge your credit card. In order to export my patients' data to my new EMR, NextGen wanted $ 5000. My new EMR (Praxis) transferred the data for a fraction of the price.
Alternatives Considered:
One of the best EHR Vendors around
Comments: I have had a wonderful experience with this software and it's auxiliary products. Even when things don't go as expected their customer support has been on top of it.
Pros:
I like the immediate transition of the company since the new [SENSITIVE CONTENT HIDDEN] has taken over. Their commitment to customer success with new edge technologies has been a great shift and kept me as a customer.
Cons:
I dislike the fact that they don't have a bigger stack in the hospital industry of healthcare. I think this needs to change particularly with their api and interoperability stack.
NextGen for Small to Midsize Healthcare Organizations
Comments: After over a decade of being a user, trainer, then developer supporting this software, I’ve seen how the software is used in healthcare organizations small, medium, and large. From experience NextGen is good for Small and Medium organizations because it’s easier to handle a moderate amount of customizations and frequency of updates/fixes with the current 8.x KBM and 5.9x App versions. Reporting is strong with the NextGen application suite because it’s based off of SQL. Vendor Support has improved over the decade I have dealt with NG.
Pros:
I like that the NextGen application suite is highly customizable.
Cons:
The need for many service packs or updates to address known issues.
