--- description: Learn more about ClientBase price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ClientBase Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Travel Agency Software](/directory/20034/travel-agency/software) > [ClientBase](/software/2463/clientbase) # ClientBase Canonical: https://www.capterra.co.nz/software/2463/clientbase Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/2463/clientbase?page=2) > Web-based \& on-premise CRM solution that helps travel agencies \& hotels manage vendor and client information, booking and more. > > Verdict: Rated **3.3/5** by 14 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ClientBase? Web-based and on-premise customer relationship management solution that assists airlines, hotels and travel agencies with vendor profile creation, survey collection, contract tracking and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.3/5** | 14 Reviews | | Ease of Use | 2.7/5 | Based on overall reviews | | Customer Support | 2.7/5 | Based on overall reviews | | Value for Money | 2.8/5 | Based on overall reviews | | Features | 2.8/5 | Based on overall reviews | | Recommendation percentage | 50% | (5/10 Likelihood to recommend) | ## About the vendor - **Company**: Sabre ## Commercial Context - **Starting Price**: US$60.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: English - **Available Countries**: United States ## Features - Client Management - For Travel Agencies - Itinerary Creation - Payment Processing - Reporting/Analytics - Reservations Management ## Support Options - Chat ## Category - [Travel Agency Software](https://www.capterra.co.nz/directory/20034/travel-agency/software) ## Alternatives 1. [WeTravel](https://www.capterra.co.nz/software/163474/wetravel) — 4.8/5 (524 reviews) 2. [Perk](https://www.capterra.co.nz/software/171040/travelperk) — 4.7/5 (421 reviews) 3. [Lanes & Planes](https://www.capterra.co.nz/software/183676/lanes-planes) — 4.6/5 (684 reviews) 4. [Odys](https://www.capterra.co.nz/software/1064342/odys) — 5.0/5 (6 reviews) 5. [Ezus](https://www.capterra.co.nz/software/190113/esus) — 4.7/5 (60 reviews) ## Reviews ### "Great Solution" — 5.0/5 > **Debra** | *20 November 2018* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: I like having all my clients in one place and the invoicing is awesome. > > **Cons**: There is nothing that I did not like about this software ----- ### "Client Base review" — 5.0/5 > **Charlene** | *14 April 2022* | Entertainment | Recommendation rating: 5.0/10 > > **Pros**: It captures a lot of data in one place and has an accounting system > > **Cons**: There is no inventory management so we have to use excel spreadsheets to track group inventory > > It's been a good product, but unfortunately, it hasn't kept up with the times and it takes a long time to enter one booking ----- ### "This software was included through the host agency I book under. It was too cumbersome to use" — 3.0/5 > **beth** | *16 March 2018* | Leisure, Travel & Tourism | Recommendation rating: 3.0/10 > > **Pros**: The ability to segment my clients into markets and the integration with vendors (some). This integration makes moving all the information, prices, inventory and so on over to ClientBase, eliminating entering the information and avoiding types or errors. You can also book directly from ClientBase, certain vendors but it was too complicated. > > **Cons**: This was overly complicated and to use all the features required too many places to enter information. As an end user, I wasn't able to create reports, get master lists of clients, add clients in bulk and I was limited by what changes and updates on my account I could make. I am not sure if this is based on the host company's security limits they set up or if ClientBase doesn't allow for the end user to have more control. For travel industry professionals using a host agency and looking at this feature as a perk I would suggest looking into other options for your client CRM In general, this software was much to complicated and very limited in the ability to customize for your individual needs and branding. Although this was included in my program fee, I ended up purchasing another CRM that allowed more branding and control. > > I didn't receive any benefits from this software. If someone is using this as a end user, especially through a travel host company, the lack of control and ability to update and change the features didn't work for me. As a business owner I need and want a product that I have 100% control over. One of the other problems with this software and the lack of control/ownership was a mistake made by the administrator at my host company. I had access to every other agent (independent) client list with details. Not worth the risk in my opinion, along with the other cons. ----- ### "I worked in sabre for many years." — 4.0/5 > **Rickie** | *5 October 2017* | Airlines/Aviation | Recommendation rating: 7.0/10 > > **Pros**: I like how easy it is to use. I also like that there is a great help forum where you can look up different codes and print them. > > **Cons**: I didnt like that it wasnt windows based like Sabre plus. Its not as user friendly for someone learning, but once you know what you are doing I love that it is extremely fast. > > I did not use this software at my current job, but I did at past jobs ----- ### "Outdated" — 3.0/5 > **Verified Reviewer** | *8 May 2019* | Marketing & Advertising | Recommendation rating: 3.0/10 > > **Pros**: -It hosts all the info you need -It is well-renowned in travel business -Good for leisure travel booking/invoicing > > **Cons**: -super outdated -slow/glitchy -not compatible/friendly for all kinds of computers -confusing to understand the variations for each kind of booking -terrible UI/UX - needs to be updated ASAP -Industry standard but sites like GroupDesk are going to start taking the reign I think > > Slow, confusing, lots of room for human error. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/2463/clientbase?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/2463/clientbase) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data