---
description: Learn more about Polichat price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Polichat Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [Polichat](/software/219229/polichat)

# Polichat

Canonical: https://www.capterra.co.nz/software/219229/polichat

> Poli Digital: omnichannel platform with official WhatsApp (BSP), CRM, automations, reports and AI to boost sales/support.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Polichat?

SMBs and sales/support teams using WhatsApp and social channels to centralize conversations, automate workflows, and sell with CRM, AI and reporting.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Polichat

## Commercial Context

- **Pricing model**: Other (Free Trial)
- **Pricing Details**: Contact the supplier directly for pricing information.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile)
- **Supported Languages**: Brazilian Portuguese, Spanish
- **Available Countries**: Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela

## Features

- CRM
- Interaction Tracking
- Multi-Channel Communication
- Reporting & Statistics
- Workflow Management

## Integrations (14 total)

- ChatBot
- Chatbot
- Facebook Business Suite
- Instagram
- Mercado Pago
- Messenger
- Messenger Bot
- RD Station
- WebChatAgent
- WebsiteChat
- WhatsApp
- WhatsApp Business API
- WhatsApp Business API
- Whatsapp CRM

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support
- Chat

## Category

- [Customer Communications Management Software](https://www.capterra.co.nz/directory/31002/customer-communications-management/software)

## Alternatives

1. [WhatsApp](https://www.capterra.co.nz/software/180345/whatsapp) — 4.7/5 (16297 reviews)
2. [Viber](https://www.capterra.co.nz/software/180348/viber) — 4.4/5 (4058 reviews)
3. [Text Request](https://www.capterra.co.nz/software/167015/text-request) — 4.6/5 (1193 reviews)
4. [Telegram](https://www.capterra.co.nz/software/180347/telegram) — 4.7/5 (6406 reviews)
5. [Sociocs](https://www.capterra.co.nz/software/1039396/sociocs) — 4.6/5 (118 reviews)

## Reviews

### "Ótimo custo-benefício e funcionalidades" — 5.0/5

> **Verified Reviewer** | *3 October 2023* | Program Development | Recommendation rating: 10.0/10
> 
> **Pros**: Custo-benefício se destaca e também a capacidade de muitos usuários dentro do mesmo número para atender.
> 
> **Cons**: Acredito que devido ser uma plataforma web, tem algumas instabilidades da integração com o whatsapp devido á várias atualizações da plataforma.

-----

### "Uso e recomendo" — 5.0/5

> **Ícaro** | *25 April 2022* | Architecture & Planning | Recommendation rating: 10.0/10
> 
> **Pros**: Preço acessível, totalmente pensado para o pequeno empresário, mesmo com integração com API oficial.
> 
> **Cons**: Boa a experiência até aqui e são mais de 2 anos
> 
> Muito boa\!

## Links

- [View on Capterra](https://www.capterra.co.nz/software/219229/polichat)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/219229/Polichat/> |
| en-AE | <https://www.capterra.ae/software/219229/polichat> |
| en-AU | <https://www.capterra.com.au/software/219229/polichat> |
| en-CA | <https://www.capterra.ca/software/219229/polichat> |
| en-GB | <https://www.capterra.co.uk/software/219229/polichat> |
| en-IE | <https://www.capterra.ie/software/219229/polichat> |
| en-IL | <https://www.capterra.co.il/software/219229/polichat> |
| en-IN | <https://www.capterra.in/software/219229/polichat> |
| en-NZ | <https://www.capterra.co.nz/software/219229/polichat> |
| en-SG | <https://www.capterra.com.sg/software/219229/polichat> |
| en-ZA | <https://www.capterra.co.za/software/219229/polichat> |
| pt | <https://www.capterra.com.br/software/219229/polichat> |
| pt-PT | <https://www.capterra.pt/software/219229/polichat> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra New Zealand helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.co.nz","url":"https://www.capterra.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.co.nz/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Polichat","description":"Poli Digital is an omnichannel customer engagement platform for businesses that sell and support customers through WhatsApp, Instagram, Facebook Messenger and other channels in one place. As an official Meta Business Solution Provider (BSP), Poli provides authorized integration with the WhatsApp Business Platform, ensuring reliability, security and scalability. With Poli, teams can handle a shared inbox with multiple agents using a single WhatsApp number, manage contacts and deals with an integrated CRM, build automated journeys with workflows and chatbots, and track performance using real-time dashboards and reports (response time, volume, productivity and outcomes). Poli also includes AI features to boost efficiency and conversions, such as audio transcription, automatic conversation summaries and smart reply suggestions (copilot). It’s ideal for SMBs and growing teams looking to turn conversations into sales with more control and predictable results.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/55e156bb-24c7-4ef5-9d0f-b92e7084b74d.png","url":"https://www.capterra.co.nz/software/219229/polichat","@type":"SoftwareApplication","@id":"https://www.capterra.co.nz/software/219229/polichat#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":2},"operatingSystem":"Cloud, Android, Platform ios"},{"@type":"FAQPage","@id":"https://www.capterra.co.nz/software/219229/polichat#faqs","mainEntity":[{"name":"What Is Polichat?","@type":"Question","acceptedAnswer":{"text":"Poli Digital is an omnichannel customer engagement platform for businesses that sell and support customers through WhatsApp, Instagram, Facebook Messenger and other channels in one place. As an official Meta Business Solution Provider (BSP), Poli provides authorized integration with the WhatsApp Business Platform, ensuring reliability, security and scalability. With Poli, teams can handle a shared inbox with multiple agents using a single WhatsApp number, manage contacts and deals with an integrated CRM, build automated journeys with workflows and chatbots, and track performance using real-time dashboards and reports (response time, volume, productivity and outcomes). Poli also includes AI features to boost efficiency and conversions, such as audio transcription, automatic conversation summaries and smart reply suggestions (copilot). It’s ideal for SMBs and growing teams looking to turn conversations into sales with more control and predictable results.","@type":"Answer"}},{"name":"Who Uses Polichat?","@type":"Question","acceptedAnswer":{"text":"SMBs and sales/support teams using WhatsApp and social channels to centralize conversations, automate workflows, and sell with CRM, AI and reporting.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Communications Management Software","position":2,"item":"/directory/31002/customer-communications-management/software","@type":"ListItem"},{"name":"Polichat","position":3,"item":"/software/219229/polichat","@type":"ListItem"}],"@id":"https://www.capterra.co.nz/software/219229/polichat#breadcrumblist"}]}
</script>