---
description: Learn more about Ressolve price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
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title: Ressolve Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Speech Recognition Software](/directory/30098/speech-recognition/software) > [Ressolve](/software/217313/ressolve)

# Ressolve

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> Ressolve is a conversation analytics platform focused on understanding and interpreting spoken or written conversations.
> 
> Verdict: Rated **4.7/5** by 7 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Ressolve?

All companies that have a contact center or service for their customers and that want to improve their experience.
bpo
Call centers
Banking
Insurance
Retail
Pharmacy
Delivery
Telecommunications

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 7 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Ressolve

## Commercial Context

- **Pricing model**: Per Feature
- **Target Audience**: 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Spanish
- **Available Countries**: Anguilla, Antigua & Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, Ecuador and 29 more

## Features

- Activity Dashboard
- Anonymous Feedback
- Automatic Transcription
- Call Centre Management
- Call Transfer
- Computer Telephony Integration
- Concatenated Speech
- Contact Management
- Customer Experience Management
- Customer Surveys
- Customisable Macros
- Dashboard
- Employee Coaching Tools
- Feedback Management
- Mobile Survey
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-Language
- Multiple Scoring Models
- Process/Workflow Automation
- Reporting/Analytics
- Sentiment Analysis
- Speech-to-Text Analysis
- Surveys & Feedback
- Third-Party Integrations
- Voice Recognition
- Workforce Management

## Integrations (7 total)

- Avaya CPaaS
- Avaya Spaces
- Avaya UCaaS
- Five9
- GENESYS
- Genesys
- wolkvox

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Speech Recognition Software](https://www.capterra.co.nz/directory/30098/speech-recognition/software)

## Related Categories

- [Speech Recognition Software](https://www.capterra.co.nz/directory/30098/speech-recognition/software)
- [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software)
- [Contact Centre Quality Assurance Software](https://www.capterra.co.nz/directory/33415/contact-center-quality-assurance/software)
- [Contact Centre Software](https://www.capterra.co.nz/directory/32035/contact-center/software)
- [Speech Analytics Software](https://www.capterra.co.nz/directory/32258/speech-analytics/software)

## Alternatives

1. [Calabrio ONE](https://www.capterra.co.nz/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews)
2. [XM for Customer Experience](https://www.capterra.co.nz/software/152924/customer-frontlines) — 4.6/5 (255 reviews)
3. [Playvox](https://www.capterra.co.nz/software/164542/playvox) — 4.8/5 (109 reviews)
4. [RapportCMS](https://www.capterra.co.nz/software/1017078/rapportcms) — 5.0/5 (2 reviews)
5. [CXone Mpower](https://www.capterra.co.nz/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)

## Reviews

### "Ressolve AB inBev Ecuador" — 5.0/5

> **Salma Banelly** | *17 October 2023* | Food & Beverages | Recommendation rating: 8.0/10
> 
> **Pros**: Eficiente ante los tiempos del proyecto y del capital humano, hace que puedas proyectar con números reales y sustentar con ellos los cambios o modificaciones que tus clientes o el negocio requiere para mejorar las ventas o el nivel de servicio, lo puedes adaptar a tus necesidades.
> 
> **Cons**: Recibir un coahing de como se maneja una AI y mostrar el bufet de botones o servicios complementarios que tiene tu paquete cara al proyecto para así ser más acertados con las modificaciones y poder colocar una meta SMART con más rapidez.
> 
> \- Eficientó a un 60% la productividad del equipo, colocando así un mayor tiempo en innovaciones y mejorando el nivel de rendimiento de nuestros empleados. - Aseguramos un trato personalizado cara a nuestros clientes y rescatamos información de forma masiva para tomar decisiones. - Gracias a la base de datos podemos colocar estrategias con sustento numérico. - Se crean rutinas con el equipo que te ayudan a orientar tu objetivo.

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### "Obs. Ressolve" — 5.0/5

> **noe** | *26 October 2023* | Wine & Spirits | Recommendation rating: 8.0/10
> 
> **Pros**: Lo que mas destaca por sobre todas las cosa en la excelente intención al cliente que tienen, siempre dispuestos a aclarar dudas y dispuestos a generar sesiones de un momento a otro, estos los destaca y les da un extra.
> 
> **Cons**: Una de las areas de oportunidad son los tiempos de espera para las entregas y aplicación de calibraciones
> 
> en general ha sido muy buena, si bien los tiempos de espera son algo largos, lo compensan muy bien con la excelente atención humana que tienen

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### "Automatización en procesos de validación y calidad de ventas telefónicas" — 4.0/5

> **Jaider Alfonso** | *27 October 2023* | Telecommunications | Recommendation rating: 9.0/10
> 
> **Pros**: La excelente atención y soporte brindado.
> 
> **Cons**: la carencia de Informes diarios  Power BI
> 
> La experiencia a nivel general ha sido buena ya que se ha logrado estabilizar el desarrollo del proyecto, logrando cumplir con los objetivos y obteniendo los resultados esperados

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### "practicidad" — 5.0/5

> **gabriela pia francisca** | *25 October 2023* | Banking | Recommendation rating: 8.0/10
> 
> **Pros**: lo practico en función a las escuchas de audios
> 
> **Cons**: no se puede descargar los audios de manera directa desde ressolve
> 
> rapido, practico y sencillo de utilizar.

-----

### "Medir los resultados por proveedor" — 5.0/5

> **Felisa del Carmen** | *31 October 2023* | Banking | Recommendation rating: 8.0/10
> 
> **Pros**: Podemos revisar caso a caso las grabaciones y ver los resultados de cada proveedor en forma macro e en forma individual
> 
> **Cons**: Al solicitar alguna mejora al sistema el tiempo de respuesta y ejecución debería ser mas corto
> 
> La buena disposición y  buen trato del equipo de Ressolve

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## Links

- [View on Capterra](https://www.capterra.co.nz/software/217313/ressolve)

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| en-AU | <https://www.capterra.com.au/software/217313/ressolve> |
| en-CA | <https://www.capterra.ca/software/217313/ressolve> |
| en-GB | <https://www.capterra.co.uk/software/217313/ressolve> |
| en-IE | <https://www.capterra.ie/software/217313/ressolve> |
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| en-IN | <https://www.capterra.in/software/217313/ressolve> |
| en-NZ | <https://www.capterra.co.nz/software/217313/ressolve> |
| en-SG | <https://www.capterra.com.sg/software/217313/ressolve> |
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| es-PE | <https://www.capterra.pe/software/217313/ressolve> |

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