---
description: Learn more about Enreach Omnichannel price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Enreach Omnichannel Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Campaign Management Software](/directory/30012/campaign-management/software) > [Enreach Omnichannel](/software/216448/omnichannel-contact-center)

# Enreach Omnichannel

Canonical: https://www.capterra.co.nz/software/216448/omnichannel-contact-center

> Cloud-based and AI-enabled software managing customer communication channels like phone, chat, email, and SMS on one platform.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Enreach Omnichannel?

Enreach Omnichannel is used by contact centers, customer service departments, telemarketing operations, financial services firms, and banking institutions.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Enreach

## Commercial Context

- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Please contact masvoz for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Catalan, Danish, Dutch, English, French, German, Latvian, Polish, Spanish, Swedish
- **Available Countries**: Denmark, Finland, France, Germany, Italy, Latvia, Netherlands, Poland, Portugal, Romania, Serbia, Spain, Sweden

## Features

- Agent Interface
- Alerts/Escalation
- Audio/Video Conferencing
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Transcription
- Call Transfer
- Caller ID
- Campaign Management
- Campaign Planning
- Channel Management
- Chat/Messaging
- Chatbot
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customer History
- Dashboard
- Data Import/Export
- Event Triggered Actions
- File Sharing
- File Transfer
- IVR
- Interaction Tracking
- Lead Management
- List Management
- Mobile Access
- Multi-Campaign
- Multi-Channel Communication
- Outbound Call Centre
- Power Dialer
- Predictive Dialer
- Queue Management
- Recording
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Surveys & Feedback
- Template Management
- Third-Party Integrations
- Two-Way Audio & Video
- Workforce Management

... and 1 more features

## Integrations (19 total)

- \*\*\*SugarCRM
- ActiveCampaign
- Bitrix24
- CoverManager
- Dialogflow
- Dynamics 365
- Evernote Teams
- Freshdesk
- Google Sheets
- HubSpot CRM
- Insightly
- Kustomer
- Microsoft Teams
- Salesforce.org Nonprofit Cloud
- Vtiger CRM

... and 4 more integrations

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Campaign Management Software](https://www.capterra.co.nz/directory/30012/campaign-management/software)

## Related Categories

- [Campaign Management Software](https://www.capterra.co.nz/directory/30012/campaign-management/software)
- [Telemarketing Software](https://www.capterra.co.nz/directory/31034/telemarketing/software)
- [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software)
- [Call Recording Software](https://www.capterra.co.nz/directory/30533/call-recording/software)
- [Predictive Dialer Software](https://www.capterra.co.nz/directory/30597/predictive-dialer/software)

## Alternatives

1. [Bitrix24](https://www.capterra.co.nz/software/113540/bitrix24) — 4.2/5 (984 reviews)
2. [JustCall](https://www.capterra.co.nz/software/157853/justcall) — 4.1/5 (223 reviews)
3. [Kixie PowerCall](https://www.capterra.co.nz/software/135636/kixie-powercall) — 4.6/5 (293 reviews)
4. [LeadDesk](https://www.capterra.co.nz/software/130134/leaddesk) — 4.8/5 (13 reviews)
5. [3C Plus](https://www.capterra.co.nz/software/219652/3c-plus) (0 reviews)

## Reviews

### "Omnichannel eficiencia para tu negocio" — 5.0/5

> **Vicente** | *29 May 2023* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: Integración de diferentes herramientas como:Envío SMS, correos, llamar a teléfonos fijos y móviles, recopilación de información del cliente, BD, informes, seguimiento a clientes, agendamientos, citas, control de calendario.
> 
> **Cons**: Hasta el momento todo ha sido muy intuitivo, y el soporte esta siempre pendiente de los escalamientos que se realizan con tiempos de respuesta cortos, hasta el momento todo nos ha gustado.
> 
> Con Omnichanel integrado al CRM de la compañía hemos logrado reducir tiempos de operatividad y manualidad, se ha logrado ser más eficientes y tener un control integral de todo lo que conlleva realizar una venta. Desde la experiencia del asesor, supervisor, líder de contact y administradores de información todo ha sido más fácil ya que la herramienta es muy visual y te ayuda con la autogestión, su visualización es fácil y hace que todo este al alcance, no tiene sub menús o información que este oculta o se tenga que buscar con muchos clicks, en general la experiencia ha sido satisfactoria.

## Links

- [View on Capterra](https://www.capterra.co.nz/software/216448/omnichannel-contact-center)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/216448/Omnichannel-Contact-Center/> |
| en-AE | <https://www.capterra.ae/software/216448/omnichannel-contact-center> |
| en-AU | <https://www.capterra.com.au/software/216448/omnichannel-contact-center> |
| en-CA | <https://www.capterra.ca/software/216448/omnichannel-contact-center> |
| en-GB | <https://www.capterra.co.uk/software/216448/omnichannel-contact-center> |
| en-IE | <https://www.capterra.ie/software/216448/omnichannel-contact-center> |
| en-IL | <https://www.capterra.co.il/software/216448/omnichannel-contact-center> |
| en-IN | <https://www.capterra.in/software/216448/omnichannel-contact-center> |
| en-NZ | <https://www.capterra.co.nz/software/216448/omnichannel-contact-center> |
| en-SG | <https://www.capterra.com.sg/software/216448/omnichannel-contact-center> |
| en-ZA | <https://www.capterra.co.za/software/216448/omnichannel-contact-center> |
| es | <https://www.capterra.es/software/216448/omnichannel-contact-center> |
| es-AR | <https://www.capterra.com.ar/software/216448/omnichannel-contact-center> |
| es-CL | <https://www.capterra.cl/software/216448/omnichannel-contact-center> |
| es-CO | <https://www.capterra.co/software/216448/omnichannel-contact-center> |
| es-CR | <https://www.capterra.co.cr/software/216448/omnichannel-contact-center> |
| es-DO | <https://www.capterra.do/software/216448/omnichannel-contact-center> |
| es-EC | <https://www.capterra.ec/software/216448/omnichannel-contact-center> |
| es-MX | <https://www.capterra.mx/software/216448/omnichannel-contact-center> |
| es-PA | <https://www.capterra.com.pa/software/216448/omnichannel-contact-center> |
| es-PE | <https://www.capterra.pe/software/216448/omnichannel-contact-center> |

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