---
description: Learn more about Oracle Service price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
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title: Oracle Service Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Oracle Service](/software/213720/oracle-service)

# Oracle Service

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> Customer service management solution that helps businesses assist customers to solve queries on the various platforms.
> 
> Verdict: Rated **4.5/5** by 13 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 13 Reviews |
| Ease of Use | 4.2/5 | Based on overall reviews |
| Customer Support | 4.3/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Oracle
- **Location**: Chicago, US
- **Founded**: 1977

## Commercial Context

- **Pricing model**: Usage Based
- **Pricing Details**: Call Oracle Sales for a quote.

Money back guaranteed SLAs
Flex Up/Down licensing / usage
Fixed price multi-year contract
Annual cancellation option
Flexible upgrade schedules
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, China, Germany, India, Japan, United Kingdom, United States

## Features

- Computer Telephony Integration
- Incident Management
- Knowledge Management
- Multi-Channel Communication
- Prioritisation

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software)
- [Feedback and Reviews Management Software](https://www.capterra.co.nz/directory/31024/review-management/software)
- [Customer Experience Software](https://www.capterra.co.nz/directory/30671/customer-experience/software)
- [Contact Centre Software](https://www.capterra.co.nz/directory/32035/contact-center/software)
- [Knowledge Base Software](https://www.capterra.co.nz/directory/32454/knowledge-base/software)

## Alternatives

1. [Freshdesk](https://www.capterra.co.nz/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [Salesforce Service Cloud](https://www.capterra.co.nz/software/136189/salesforce) — 4.5/5 (820 reviews)
3. [Marketing 360](https://www.capterra.co.nz/software/148516/marketing-360) — 4.5/5 (1132 reviews)
4. [Bella FSM](https://www.capterra.co.nz/software/75876/bella-fsm) — 3.9/5 (7 reviews)
5. [Striven](https://www.capterra.co.nz/software/134106/striven) — 4.8/5 (128 reviews)

## Reviews

### "oracle is without doubt the best tool for automation" — 5.0/5

> **Verified Reviewer** | *28 December 2022* | Internet | Recommendation rating: 9.0/10
> 
> **Pros**: I like its automation feature.it also allows to have real time information.very useful for those who do business
> 
> **Cons**: for me oracles works well I haven't found any complication yet
> 
> from my own experience I highly recommend oracles to users

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### "A very robust tool" — 4.0/5

> **Patrick** | *11 July 2022* | Consumer Electronics | Recommendation rating: 9.0/10
> 
> **Pros**: Very powerful tool. Easy to use and many great features for easy day to day management of customer interactions
> 
> **Cons**: Some of the reporting is lacking when it comes to integrations with "other" Oracle products. ie: OService Cloud -\> Oracle Digital Assistant. Lacking regarding availability of training for extending widgets / customizing Oracle Intelligent Advisor interviews.

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### "Rich with features if used in conjunction with correct business processors" — 3.0/5

> **Jay** | *12 September 2017* | Primary/Secondary Education | Recommendation rating: 7.0/10
> 
> **Pros**: Wide range of features 
Stability pf the application
Process centric, hence no loose ends 
local support
> 
> **Cons**: Slow migration to next gen technologies including mobile apps 
Cost
Harder to find contract based expertise for support activities unless if you get resources via reputed organisations

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### "Oracle H.i." — 5.0/5

> **David** | *28 March 2024* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: ease of use in collaboration amongst teammates.  Real time data is crucial for our business.
> 
> **Cons**: no cons at the moment, haven't had any issues really

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### "Oracle: powerful, but..." — 4.0/5

> **Jorge** | *17 November 2023* | Hospital & Health Care | Recommendation rating: 6.0/10
> 
> **Pros**: Once you learn to use a feature, it greatly facilitates the job.
> 
> **Cons**: Sometimes bureaucratic and not very user friendly.

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## Links

- [View on Capterra](https://www.capterra.co.nz/software/213720/oracle-service)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/227033/Oracle-Service/> |
| en-AE | <https://www.capterra.ae/software/213720/oracle-service> |
| en-AU | <https://www.capterra.com.au/software/213720/oracle-service> |
| en-CA | <https://www.capterra.ca/software/213720/oracle-service> |
| en-GB | <https://www.capterra.co.uk/software/213720/oracle-service> |
| en-IE | <https://www.capterra.ie/software/213720/oracle-service> |
| en-IL | <https://www.capterra.co.il/software/213720/oracle-service> |
| en-IN | <https://www.capterra.in/software/213720/oracle-service> |
| en-NZ | <https://www.capterra.co.nz/software/213720/oracle-service> |
| en-SG | <https://www.capterra.com.sg/software/213720/oracle-service> |
| en-ZA | <https://www.capterra.co.za/software/213720/oracle-service> |
| ja | <https://www.capterra.jp/software/213720/oracle-service> |

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