Who Uses Cisco Jabber?
Designed for midsize to large businesses in consulting, finance, healthcare, and other industries, it is a web conferencing tool that provides team messaging, remote collaboration, and more.
What Is Cisco Jabber?
Web conferencing tool that helps businesses with instant messaging, voice & video calls, voice messaging, desktop sharing, conferencing. Designed for midsize to large businesses in consulting, finance, healthcare, and other industries, it is a web conferencing tool that provides team messaging, remote collaboration, and more.
Cisco Jabber Details
Cisco
http://www.cisco.com
Founded 2010
Cisco Jabber pricing overview
Cisco Jabber does not have a free version.
Pricing Details
Contact Cisco for pricing details.
Free Version
No
Cisco Jabber deployment and support
Support
- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Deployment
- Cloud, SaaS, Web-based
- Mac (Desktop)
- Windows (Desktop)
- Windows (On-Premise)
- Linux (On-Premise)
- Android (Mobile)
- iPhone (Mobile)
- iPad (Mobile)
Cisco Jabber Features
Collaboration Software
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Assignment Management
- Brainstorming
- Calendar Management
- Chat/Messaging
- Collaboration Tools
- Commenting / Notes
- Communication Management
- Contact Management
- Content Management
- Customisable Branding
- Discussions / Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- File Management
- File Sharing
- File Transfer
- Live Chat
- Mobile Access
- Prioritisation
- Progress Tracking
- Project Management
- Project Planning
- Projections
- Real Time Editing
- Real Time Notifications
- Real-time Updates
- Reporting & Statistics
- SSL Security
- Screen Sharing
- Secure Data Storage
- Single Sign On
- Status Tracking
- Tagging
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Third Party Integrations
- To-Do List
- Version Control
- Video Conferencing
- Workflow Management
Video Conferencing Software
- API
- Activity Dashboard
- Alerts/Notifications
- Auto Framing
- Automatic Transcription
- Brainstorming
- CRM
- Calendar Management
- Call Recording
- Chat/Messaging
- Collaboration Tools
- Conferencing
- Content Management
- Customisable Branding
- Electronic Hand Raising
- Email Invitations & Reminders
- Email Management
- Event Management
- Event Scheduling
- File Sharing
- File Transfer
- Live Chat
- Meeting Management
- Microsoft Outlook Integration
- Mobile Access
- On-Demand Recording
- On-Demand Webcasting
- Polls/Voting
- Presentation Streaming
- Private Chat
- Real-Time Chat
- Recording
- Reminders
- Reporting & Statistics
- SSL Security
- Scheduling
- Screen Sharing
- Single Sign On
- Surveys & Feedback
- Third Party Integrations
- Two Way Audio & Video
- Two-Way Audio & Video
- User Management
- User Profiles
- Video Call Recording
- Video Conferencing
- Video Management
- Video Streaming
- Video Support
- Whiteboard
Web Conferencing Software
- API
- Activity Dashboard
- Auto Framing
- Automatic Transcription
- Brainstorming
- Brand Management
- Calendar Management
- Call Recording
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Conferencing
- Content Management
- Customisable Branding
- Electronic Hand Raising
- Email Invitations & Reminders
- Email Management
- Event Management
- Event Scheduling
- File Sharing
- File Transfer
- HD Audio
- Host Controls
- Live Chat
- Meeting Management
- Mobile Access
- On-Demand Recording
- On-Demand Webcasting
- Polls/Voting
- Presentation Streaming
- Presentation Tools
- Private Chat
- Real-Time Chat
- Recording
- Reporting & Statistics
- SSL Security
- Scheduling
- Screen Sharing
- Surveys & Feedback
- Third Party Integrations
- Two Way Audio & Video
- Two-Way Audio & Video
- User Management
- User Profiles
- Video Call Recording
- Video Conferencing
- Video Management
- Video Streaming
- Video Support
- Whiteboard
Webinar Software
- API
- Activity Dashboard
- Alerts/Notifications
- CRM
- Calendar Management
- Call Recording
- Chat/Messaging
- Conferencing
- Contact Management
- Content Management
- Customisable Branding
- Customisable Templates
- Document Storage
- Electronic Hand Raising
- Email Invitations & Reminders
- Engagement Analytics
- Event Management
- Event Scheduling
- File Sharing
- File Transfer
- Live Chat
- Meeting Management
- Mobile Access
- Multi hosts
- On-Demand Recording
- On-Demand Webinars
- Polls/Voting
- Presentation Streaming
- Q&A Management
- Real Time Data
- Registration Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Scheduling
- Screen Sharing
- Social Media Integration
- Social Promotion
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Third Party Integrations
- Two-Way Audio & Video
- User Management
- Video Call Recording
- Video Conferencing
- Video Management
- Video Streaming
- Video Support
- Whiteboard
Cisco Jabber Alternatives - Capterra New Zealand 2021
More Cisco Jabber alternatives
Cisco Jabber Reviews
Read all reviewsOverall rating
Average score
Javier D.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 16/09/2019
"The best unified communications application"
Comments: My experience with Jabber is excellent, no matter where I am, I always have my extension at my fingertips and so I can make or receive calls as if I were in the office. I can also listen to voicemails or access virtual meetings from the same application. This application definitely helps the mobility of people keeping them always connected.
Pros: Cisco Jabber is an all-in-one application, it gives you the possibility of having your extension on your computer, cell phone or tablet, being able to send messages to your colleagues, share documents, screens, access voicemail or even video conferencing rooms. What more could you want?
Cons: There is not much to mention here, with the change of look and feel that they are doing in the new version, the user experience will be similar to Webex Teams and this helps the adoption of the solution. Perhaps the only point to mention is that for some cell phones, the application makes them a little slower than normal.
- Reviewer Source
- Reviewed on 16/09/2019
Satya M.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 22/02/2021
"Awesome Chatting tool"
Comments: Intra business Communication. Its pretty nice software to have group chat and discussions which is good for Team collaboration. Individual Call and screen sharing facility is pretty good.
Pros: The Best thing is its easily Integrated with Microsoft Outlook. If you are in a meeting then automatically in Jabber the status shows "in a Meeting". If you are presenting then same the status will show presenting. IN that way the other person can know ur status and accordingly they will not disturb you. Also it is available on the mobile phone easily as it is very light weight and it doesn't require corporate Network at all. It will have features like Screen share and call via the tool is pretty nice.
Cons: The Feature to keep the backup the messages automatically is lacking here. You have to manually store the messages if you have to store. It will not automatically store. If you forget then the whole message history is gone. Also in Group chat we can't make a group call. Only we can share screen in the Group.
- Reviewer Source
- Reviewed on 22/02/2021
Verified Reviewer
-
Overall Rating3 /5
-
Ease of Use3 /5
-
Features & Functionality2 /5
-
Customer SupportUnrated
-
Value for MoneyUnrated
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 20/06/2020
"Improvement needed"
Comments: It does its job - transferring information in a very quick and convenient way. It's easy to find users and reach out to them via chat and/or phone, and also allows for file sharing. However, I would highly recommend changing the interface to something more modern/aesthetically pleasing, and instigating an update that hinders the application from crashing as often as it does.
Pros: Jabber is quite straightforward to use, it's nice having all of the chats lined up in the sidebar so it's easily navigable from person to person. It also has the option of erasing chats if the program is exited out, which is of course a benefit from a proprietary standpoint (less so if you need to reference something that was said, of course). Not a lot of bells and whistles, so starting up the program is quite fast in the mornings, which I can appreciate. Since it's through Cisco, it also easily allows you to call people's work phones through the system.
Cons: While the user interface is straightforward, it also seems incredibly archaic and dull. During start-up it doesn't pull up the main "chat" screen, and instead pulls up a type of "home" screen where you can access your settings/any voicemails, but to actually chat a person (which I feel is the main purpose of this program), you need to search their name in a search bar > click on their name/chat icon > and it pulls everything up into its own separate window, which I find to be a bit of a waste of time. Additionally, when trying to share screenshots (by dragging into the chat box) the screenshots take up the FULL width of the screen, so I have to deal with scrolling back and forth to disseminate all of the information. It also does not allow me to drag + drop (or copy-paste) a received screenshot anywhere else. I have to first download the image onto my desktop. Again, seems like an unnecessary amount of steps. My biggest gripe, however, is that Jabber has the tendency to completely freeze and crash on a pretty daily basis. This has resulted in chats getting lost in the void, or being unable to go back and reference information that was sent mere minutes ago.
- Reviewer Source
- Reviewed on 20/06/2020
Timmy T.
-
Overall Rating4 /5
-
Ease of Use5 /5
-
Features & Functionality4 /5
-
Customer Support3 /5
-
Value for Money3 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 14/03/2021
"A handy, referential client that provides IM support for Webex Meetings"
Comments: Manage the client while many technical workers and executives within our organization message on it (both to me and without me, to one another). Group chats are easy to convert into video calls, fully-fledged Webex conferences, or both depending on the needs of they conversation.
Pros: I love that IMs during Webex meetings made and/or hosted through Jabber will be saved, securely, forever. There are often times where a good point is made during a meeting and it's up to the secretary to remember the point, its context, and then send it out again. Jabber allows us to make and store these observations in real-time.
Cons: 1-on-1 messages between users are stored locally on the disk. This can lead to problems with security if users are unaware their storage is local and their workspace security is compromised. Larger, group messages are encrypted and stored safely on the cloud, though.
- Reviewer Source
- Reviewed on 14/03/2021
Verified Reviewer
-
Overall Rating4 /5
-
Ease of Use5 /5
-
Features & Functionality3 /5
-
Customer Support4 /5
-
Value for MoneyUnrated
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 4/08/2019
"While it's come a long way from its freeware days, Cisco needs to update this tool for the modern er"
Comments:
Jabber gets the job done for instant messaging, but companies need not worry about their employees getting lost in endless chats with each other. The interface is clunky and unintuitive. Setting a custom status is easy enough, but removing that status is not nearly as easy and requires an Internet search/hack.
The emoji set looks about as appealing as AOL Instant Messenger from the late 1990s, and at least once a day I send messages to the wrong person somehow. The lack of avatars is telling, and while it has some integration with ActiveDirectory/Outlook, other products do it better. Its best feature (by far) is the reminder to join WebEx meetings, which doesn't require opening any programs at all. Slack or Skype will give you a superior chat experience, but Jabber is typical of Cisco products with a focus on back-end telephony.
Pros: This product has excellent integration with other Cisco software, particularly WebEx
Cons: Has terrible emoji support; is not customizable in any meaningful way; often send messages to the wrong people due to a cluttered interface
- Reviewer Source
- Reviewed on 4/08/2019
