---
description: Learn more about Request Tracker price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Request Tracker Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Task Management Software](/directory/10030/task-management/software) > [Request Tracker](/software/210595/request-tracker)

# Request Tracker

Canonical: https://www.capterra.co.nz/software/210595/request-tracker

> Request Tracker is the open, customizable ticketing system for teams who want control and simplicity without vendor lock-in.
> 
> Verdict: Rated **4.3/5** by 3 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Request Tracker?

Used by organizations of all sizes across IT, education, healthcare, and government, RT is a flexible, customizable ticketing system that integrates easily with existing tools and workflows.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 3 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 3.3/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Best Practical Solutions

## Commercial Context

- **Starting Price**: US$25.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Request Tracker also offer an on-premise option
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Linux (Desktop), Linux (On-Premise)
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, German, Greek, Hungarian, Icelandic, Indonesian, Italian, Japanese, Latvian, Lithuanian, Norwegian, Polish, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Asset Tracking
- Assignment Management
- Automated Routing
- Calendar Management
- Change Management
- Collaboration Tools
- Commenting/Notes
- Contract/License Management
- Customer Database
- Customer Support
- Dashboard
- Deadline Management
- IT Asset Management
- Incident Management
- Inventory Management
- Issue Auditing
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Multi-Channel Communication
- Prioritisation
- Problem Management
- Project Tracking
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Sub-Task Management
- Support Ticket Management
- Surveys & Feedback
- Task Editing
- Task Management
- Third-Party Integrations
- Ticket Management
- Time Tracking
- Workflow Management

## Integrations (2 total)

- PagerDuty
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Task Management Software](https://www.capterra.co.nz/directory/10030/task-management/software)

## Related Categories

- [Task Management Software](https://www.capterra.co.nz/directory/10030/task-management/software)
- [Issue Tracking Software](https://www.capterra.co.nz/directory/30675/issue-tracking/software)
- [IT Service Software](https://www.capterra.co.nz/directory/30672/it-service/software)
- [ITSM Tools](https://www.capterra.co.nz/directory/30676/itsm/software)
- [Service Desk Software](https://www.capterra.co.nz/directory/31027/service-desk/software)

## Alternatives

1. [Jira](https://www.capterra.co.nz/software/19319/jira) — 4.4/5 (15312 reviews)
2. [Microsoft To Do](https://www.capterra.co.nz/software/1010347/wunderlist) — 4.6/5 (3063 reviews)
3. [Connecteam](https://www.capterra.co.nz/software/153140/connecteam) — 4.6/5 (5058 reviews)
4. [Trello](https://www.capterra.co.nz/software/1010321/trello) — 4.5/5 (23487 reviews)
5. [Asana](https://www.capterra.co.nz/software/120550/asana-pm) — 4.5/5 (13547 reviews)

## Reviews

### "RequestTracker review" — 5.0/5

> **Christopher** | *21 March 2025* | Computer Networking | Recommendation rating: 10.0/10
> 
> **Pros**: Extremely flexible and performant system
Good UI and very mature data structure
Well coded
> 
> **Cons**: Perl language for scrips is hard but Gen AI helps
> 
> Honestly the best ticketing system I have worked with and I've worked with a fair few. Flexible enough that with zero code you can heavily customise it. Great extensions and user base

-----

### "Très bon logiciel de ticketting" — 4.0/5

> **Loïc** | *27 March 2024* | Marketing & Advertising | Recommendation rating: 8.0/10
> 
> **Pros**: Avantages:
- OPEN SOUCE
- Gestion des projet
- Suivi des demandes
> 
> **Cons**: Inconvénients:
- La mise en place du SSO
> 
> Nous utilisons RT au quotidien pour la gestion des demandes faites au Support Informatique.
Cela permet au collaborateur de faire des demandes qui seront ensuite redispatchées aux membres de l'équipe IT.

-----

### "Rt as servicedesk" — 4.0/5

> **Bart** | *25 October 2022* | Information Technology & Services | Recommendation rating: 7.0/10
> 
> **Pros**: Free open source, linux, fullt customizable, good dashboards and integrations.
> 
> **Cons**: No integration with other tools as solarwinds or confluence so we changed to jira
> 
> We were happy with the software as servicedesk. Alerting, notifications, searching, escalation.

## Links

- [View on Capterra](https://www.capterra.co.nz/software/210595/request-tracker)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/210595/request-tracker> |
| de-AT | <https://www.capterra.at/software/210595/request-tracker> |
| de-CH | <https://www.capterra.ch/software/210595/request-tracker> |
| en | <https://www.capterra.com/p/210595/Request-Tracker/> |
| en-AE | <https://www.capterra.ae/software/210595/request-tracker> |
| en-AU | <https://www.capterra.com.au/software/210595/request-tracker> |
| en-CA | <https://www.capterra.ca/software/210595/request-tracker> |
| en-GB | <https://www.capterra.co.uk/software/210595/request-tracker> |
| en-IE | <https://www.capterra.ie/software/210595/request-tracker> |
| en-IL | <https://www.capterra.co.il/software/210595/request-tracker> |
| en-IN | <https://www.capterra.in/software/210595/request-tracker> |
| en-NZ | <https://www.capterra.co.nz/software/210595/request-tracker> |
| en-SG | <https://www.capterra.com.sg/software/210595/request-tracker> |
| en-ZA | <https://www.capterra.co.za/software/210595/request-tracker> |
| es | <https://www.capterra.es/software/210595/request-tracker> |
| es-AR | <https://www.capterra.com.ar/software/210595/request-tracker> |
| es-CL | <https://www.capterra.cl/software/210595/request-tracker> |
| es-CO | <https://www.capterra.co/software/210595/request-tracker> |
| es-CR | <https://www.capterra.co.cr/software/210595/request-tracker> |
| es-DO | <https://www.capterra.do/software/210595/request-tracker> |
| es-EC | <https://www.capterra.ec/software/210595/request-tracker> |
| es-MX | <https://www.capterra.mx/software/210595/request-tracker> |
| es-PA | <https://www.capterra.com.pa/software/210595/request-tracker> |
| es-PE | <https://www.capterra.pe/software/210595/request-tracker> |
| fr | <https://www.capterra.fr/software/210595/request-tracker> |
| fr-BE | <https://fr.capterra.be/software/210595/request-tracker> |
| fr-CA | <https://fr.capterra.ca/software/210595/request-tracker> |
| fr-LU | <https://www.capterra.lu/software/210595/request-tracker> |
| it | <https://www.capterra.it/software/210595/request-tracker> |

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