--- description: Learn more about myAvatar price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: myAvatar Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Electronic Medical Records Software](/directory/20028/electronic-medical-records/software) > [myAvatar](/software/209716/myavatar) # myAvatar Canonical: https://www.capterra.co.nz/software/209716/myavatar Page: 1 / 3\ Next: [Next page](https://www.capterra.co.nz/software/209716/myavatar?page=2) > myAvatar is an ONC-certified electronic health record (EHR) designed to empower behavioral health care organizations. > > Verdict: Rated **2.3/5** by 37 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses myAvatar? Behavioral health care providers, Addiction treatment programs, Community-based outpatient providers, Value-based care settings, IDD \& autism care, Foster care, CCBHCs ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **2.3/5** | 37 Reviews | | Ease of Use | 2.2/5 | Based on overall reviews | | Customer Support | 2.3/5 | Based on overall reviews | | Value for Money | 2.2/5 | Based on overall reviews | | Features | 2.3/5 | Based on overall reviews | | Recommendation percentage | 30% | (3/10 Likelihood to recommend) | ## About the vendor - **Company**: Netsmart Technologies - **Location**: Overland Park, US - **Founded**: 1968 ## Commercial Context - **Pricing Details**: Please contact Netsmart Technologies for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - Appointment Scheduling - Charting - Coding Assistance - Decision Support Software - E-Prescribing - EMR/EHR - Electronic Payments - Initial Assessments - Medical Billing - Medication Management - Patient Records Management - Reporting & Statistics - Treatment Planning ## Integrations (1 total) - CardConnect ## Support Options - Email/Help Desk - Phone Support ## Category - [Electronic Medical Records Software](https://www.capterra.co.nz/directory/20028/electronic-medical-records/software) ## Related Categories - [Electronic Medical Records Software](https://www.capterra.co.nz/directory/20028/electronic-medical-records/software) - [Mental Health Software](https://www.capterra.co.nz/directory/30217/mental-health/software) - [Mental Health EHR Software](https://www.capterra.co.nz/directory/32510/mental-health-ehr-software/software) - [Substance Abuse EMR Software](https://www.capterra.co.nz/directory/32708/substance-abuse-emr/software) - [Therapy Notes Software](https://www.capterra.co.nz/directory/32668/therapy-notes/software) ## Alternatives 1. [Carepatron](https://www.capterra.co.nz/software/195467/care-patron) — 4.4/5 (843 reviews) 2. [EHR YOUR WAY](https://www.capterra.co.nz/software/118789/ehr-your-way) — 4.9/5 (527 reviews) 3. [Alleva](https://www.capterra.co.nz/software/180899/alleva) — 4.5/5 (282 reviews) 4. [SimplePractice](https://www.capterra.co.nz/software/130710/simplepractice) — 4.6/5 (2822 reviews) 5. [Valant EHR Suite](https://www.capterra.co.nz/software/81298/valant-behavioral-health-ehr) — 4.1/5 (333 reviews) ## Reviews ### "Avatar for Mental Health EHR" — 2.0/5 > **Brittany** | *11 July 2024* | Hospital & Health Care | Recommendation rating: 3.0/10 > > **Pros**: Ability to make templates, drop down bar at top to see other encounters, customizable home screen, autosaves notes into draft > > **Cons**: Does not automatically carry over information such as past medical history from one note to another within an episode (admission), does not automatically import lab results into note, not connected with a lot of other medical facilities to see outside visits/notes ----- ### "Absolute trash software" — 1.0/5 > **Nathan** | *5 December 2025* | Mental Health Care | Recommendation rating: 0.0/10 > > **Pros**: There’s absolutely nothing redeemable about this software. It’s fundamentally lacking in literally every possible way. This software should be purged from the earth. > > **Cons**: I’ve been in the field of social work for nearly two decades, and I can say without exaggeration that this is the most counterintuitive, clunky, and glitch-ridden software I’ve ever used. Basic, essential information—such as emergency contacts, diagnoses, and insurance details—is buried behind layers of poorly organized menus and cannot be accessed efficiently. Note sections must be completed in an illogical, forced order, and the system regularly deletes client signatures or blocks access to notes you’ve already written. Netsmart Avatar is so fundamentally dysfunctional that its implementation by an agency should be considered a red flag for prospective employees. It actively hinders productivity, jeopardizes documentation integrity, and adds needless stress to already demanding work. I would give it zero stars if that were an option. > > Avatar by Netsmart is a technological hellscape of inefficiency and poor design. It borders on self-parody. ----- ### "Do not waste your time and money" — 1.0/5 > **Byron** | *1 August 2025* | Mental Health Care | Recommendation rating: 0.0/10 > > **Pros**: Nothing. There’s absolute no positive words to have for this software. It’s truly the most frustrating and disappointing EHR software in existence. > > **Cons**: Crashes constantly, slow, looses data and forms, ugly looking and outdated user interface. Has wasted mine and my clients time causing distress. > > Horrible. Truly a nightmare. This software is a joke. I cannot believe CCBHCs continue to use this garbage. ----- ### "Great resource to have access to." — 4.0/5 > **DUSHAWN** | *26 August 2025* | Mental Health Care | Recommendation rating: 7.0/10 > > **Pros**: Ease of use. it helped me track my movements and the distance and the financial obligation. it is a great value for the money and a good tool for tracking all of our data as well showing the benefit and support of a great tool with a performance and speed that seems to be unmatched this is definitely something that has made my job more manageable because I work in the field most of the time and this makes my day breeze by because of the light Maintenace of me having to record every stop and go. > > **Cons**: When most of the apps tend to glitch, when I stop my day and also have me to manually recording all of my travel time and day. > > My overall experience with the SAP was great, but when it's down it can make it your day long and hard knowing how much of the bulk of work we put on the App. ----- ### "Easy Navigation and User Friendly" — 3.0/5 > **Linda** | *1 July 2025* | Mental Health Care | Recommendation rating: 7.0/10 > > **Pros**: I liked that it was easy to navigate within the billing portion in regard to demographics, insurance and posting payments. > > **Cons**: I did not like how the billing statements appeared it took a lot of efforts from our IT department to modify and appeared to be confusing to the clients. > > I did like Avatar as it was user friendly, but wished it was geared more towards billing and hoped it would generate bills directly from the practitioners entries of services rendered. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.co.nz/software/209716/myavatar?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/209716/myavatar) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | it | | ----- ## Structured Data