--- description: Learn more about HaloPSA price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HaloPSA Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Professional Services Automation Software](/directory/16/professional-services-automation/software) > [HaloPSA](/software/20971/halopsa) # HaloPSA Canonical: https://www.capterra.co.nz/software/20971/halopsa Page: 1 / 3\ Next: [Next page](https://www.capterra.co.nz/software/20971/halopsa?page=2) > HaloPSA is a professional services automation software that modernizes and transforms the delivery of managed IT services. > > Verdict: Rated **4.9/5** by 36 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses HaloPSA? HaloPSA is used by managed service providers, IT service departments, telecommunications companies, consultancy firms, software companies, and cloud solution providers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 36 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Halo Service Solutions - **Founded**: 1994 ## Commercial Context - **Starting Price**: US$119.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: https://halopsa.com/pricing/ - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Activity Dashboard - Alerts/Escalation - Automated Routing - Backup and Recovery - Billing & Invoicing - CRM - Call Centre Management - Collaboration Tools - Configuration Management - Contract/License Management - Customer Database - Dashboard - Document Management - Issue Management - Knowledge Base Management - Multi-Channel Communication - Patch Management - Performance Metrics - Policy Management - Portfolio Management - Prioritisation - Project Management - Queue Management - Remote Access/Control - Remote Monitoring & Management - Reporting & Statistics - Reporting/Analytics - Resource Management - Scheduling - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Management - Third-Party Integrations - Time & Expense Tracking - Workflow Management ## Integrations (42 total) - 3CX - Acronis Cyber Protect - Addigy - Adobe Acrobat - Adobe Commerce - AlertOps - Analytify - AnyDesk - Armis - Armis - Arrow - Arrow - Atera - Bright - Bright ... and 27 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Professional Services Automation Software](https://www.capterra.co.nz/directory/16/professional-services-automation/software) ## Related Categories - [Professional Services Automation Software](https://www.capterra.co.nz/directory/16/professional-services-automation/software) - [MSP Software](https://www.capterra.co.nz/directory/30921/msp/software) - [ITSM Tools](https://www.capterra.co.nz/directory/30676/itsm/software) - [Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.co.nz/directory/30008/help-desk/software) ## Alternatives 1. [N-central](https://www.capterra.co.nz/software/13803/n-central) — 4.1/5 (195 reviews) 2. [Cove Data Protection](https://www.capterra.co.nz/software/163343/backup-and-recovery) — 4.7/5 (217 reviews) 3. [SuperOps](https://www.capterra.co.nz/software/1017782/superopsai) — 4.6/5 (65 reviews) 4. [N-sight RMM](https://www.capterra.co.nz/software/163344/n-sight) — 4.3/5 (194 reviews) 5. [Syncro](https://www.capterra.co.nz/software/207618/syncro) — 4.6/5 (147 reviews) ## Reviews ### "Halo - The golden standard for PSA" — 5.0/5 > **Tyler** | *16 March 2026* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: Halo is easily the best PSA we've used. It is highly customizable, easy to use, has great customer support and we can outline our processes directly inside the tool. This is used for our primary ticket management system and it does exactly what we need. > > **Cons**: The set up can certainly take some time, especially if you have a lot of custom workflows. But this can be said about many PSA's. > > I can't praise HaloPSA enough\! We switched over a few years ago and I am extremely happy that we did. This has been one of the best decisions we made to make the move and it has helped our team manage our day to day operations with ease. ----- ### "Learning psa review" — 5.0/5 > **Adrian** | *6 June 2025* | Accounting | Recommendation rating: 5.0/10 > > **Pros**: it was really gooIntuitive interface, seamless automation, strong reporting tools, great integration with other apps. > > **Cons**: Limited customization options, occasional performance lags, learning curve for advanced features in my opinion. > > Overall, HaloPSA is a powerful and flexible PSA tool. It offers excellent automation, reporting, and integrations, which help streamline IT service management. While there is a learning curve for some advanced features and occasional minor performance issues, the platform greatly improves efficiency and service delivery. Support is responsive, and frequent updates show ongoing product improvement. ----- ### "Great product, very customizable, but sometimes complex" — 5.0/5 > **Nick** | *5 May 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Halo's customizability is unlike any other software I have used. It allows us to build it to function how we need. > > **Cons**: Halo's greatest strength, its customizability, also plays into its greatest weakness. Its incredibly complex with many different settings that can have large impacts when changed. Sometimes this can be confusing, but I am not sure how else you would provide the incredible customizability otherwise. > > Our overall experience has been positive. Halo is a great product and a great team. It has not been problem free, but it has definitely been positive. ----- ### "An Absolute Powerhouse" — 5.0/5 > **Christopher** | *15 May 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Has absolutely everything you could ever want out of a PSA platform, from user management, asset management, ticketing, automation, you name it. > > **Cons**: At first it was a lot to learn (a million different options, settings, infinitely customizable) but once you put the time in to figure it out you'll be happy to have the option to do anything you can imagine. > > We were moving away from Zendesk for cost reasons and decided to give HaloPSA a try. We were not disappointed in the least. Absolute powerhouse of a software that does things we could never dream of doing in past software filling the same roles. ----- ### "HaloPSA for MSPs: An Honest Review" — 5.0/5 > **Will** | *17 June 2025* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: The amount of integrations you can do for one. I also like the ability to build runbooks based on the integrations. > > **Cons**: It comes as a blank slate. If you don't have the manpower in your organization, taking on this can be daunting. > > My overall experience has been an 8/10. Some of the integrations. Halo really is customizable to whatever you want it to be. I would recommend it to any organization that can invest the manpower to build it out. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.co.nz/software/20971/halopsa?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/20971/halopsa) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data