--- description: Learn more about Whale price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Whale Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Onboarding Software](/directory/30819/onboarding/software) > [Whale](/software/208347/whale) # Whale Canonical: https://www.capterra.co.nz/software/208347/whale Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/208347/whale?page=2) > Whale's AI-powered SOP software helps teams document processes, onboard and train employees (and AI) and keep knowledge in one place > > Verdict: Rated **3.7/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Whale? Operations, HR, onboarding and training leads at mid-market (+25 people) and enterprise companies who need to onboard faster and standardize across a range of industries; medical, retail, and more ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.7/5** | 6 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.5/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Workchop - **Founded**: 2018 ## Commercial Context - **Starting Price**: US$299.00 - **Pricing model**: Flat Rate (Free version available) - **Pricing Details**: Whale pricing as of November 2026 Get access to all the features and tools needed to create your connected knowledge and training environment. Easily document your onboarding flow and train your existing employees. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Dutch, English, French, German, Spanish - **Available Countries**: Albania, Andorra, Anguilla, Antigua & Barbuda, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bosnia & Herzegovina, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Costa Rica, Croatia and 69 more ## Features - Activity Dashboard - Asynchronous Learning - Blended Learning - Built-in Course Authoring - Catalog Management - Certification & Licensing - Collaboration Tools - Compliance Management - Content Management - Discussions/Forums - Document Management - Employee Database - Employee Handbook - Employee Management - Knowledge Base Management - Learner Portal - Learning Paths/Tracks - Mobile Learning - Performance Management - Reminders - Reporting & Statistics - Reporting/Analytics - SCORM Compliance - Self Service Portal - Social Learning - Surveys & Feedback - Synchronous Learning - Task Management - Tests/Assessments - Text Editing - Third-Party Integrations - Training Management ## Integrations (17 total) - Asana - Azure AD Attributes for Jira - ChatGPT - Chromium - Claude - Claude Code - ClickUp - Firefox - Google Chrome - Google Workspace - HubSpot - Microsoft Edge - Microsoft Teams - Salesforce Adapter for SAP Cloud Platform Integration - Slack ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Onboarding Software](https://www.capterra.co.nz/directory/30819/onboarding/software) ## Related Categories - [Onboarding Software](https://www.capterra.co.nz/directory/30819/onboarding/software) - [Training Software](https://www.capterra.co.nz/directory/10008/training/software) - [Knowledge Management Software](https://www.capterra.co.nz/directory/30094/knowledge-management/software) ## Alternatives 1. [monday AI Work Platform](https://www.capterra.co.nz/software/147657/monday-com) — 4.6/5 (6134 reviews) 2. [Confluence](https://www.capterra.co.nz/software/136446/confluence) — 4.5/5 (3726 reviews) 3. [Notion](https://www.capterra.co.nz/software/186596/notion) — 4.7/5 (2846 reviews) 4. [Connecteam](https://www.capterra.co.nz/software/153140/connecteam) — 4.6/5 (5322 reviews) 5. [Guru](https://www.capterra.co.nz/software/145390/guru) — 4.8/5 (640 reviews) ## Reviews ### "Best UI and engagement features in the process/SOP space." — 5.0/5 > **Aaron** | *16 October 2025* | Nonprofit Organisation Management | Recommendation rating: 9.0/10 > > **Pros**: Whale makes finding and searching for processes engaging. You have a lot of different ways of searching for a process, you could find by Department Board, then categories, and find the individual cards, or search by keyword or even AI conversation. > > **Cons**: I wish there was more of a template for structuring your processes. Like choosing a process/SOP structure that closely relates to your business type so you can see what maybe other businesses in your sector are structuring like. > > Whale is made to engaging and fun to use. Navigating is extremely user friendly and customer support actually cares and will continue reaching out to see how they can further resolve issues they already helped fix. ----- ### ""simple, engaging and effective"" — 5.0/5 > **Javeir** | *24 April 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Whale makes it incredibly straightforward to build engaging process documentation. You can effortlessly combine images, videos, text, and even GIFs to create interactive step by step guide.It is user friendly enough that process owners can handle updates on their own without relying on designer and tech expert. Plus , making updates is quick and does not require jumping through any bureaucratic hoops. > > **Cons**: I wish Whale had a flowchart feature for visualising complex procedure. > > Whale has streamlined our unburden process by allowing new hires to complete most training independently, saving time and making meetings more focused. ----- ### "Trial sold us one product. We paid for another." — 1.0/5 > **BJ** | *13 May 2026* | Medical Devices | Recommendation rating: 0.0/10 > > **Pros**: The screen recorder and content organization are well-built. The product itself is competent for SOP documentation if you don't need the AI features. The team that built it clearly understands the space. > > **Cons**: The bait-and-switch on AI features. During the free trial, our team used the AI features (video-to-SOP, text extraction, quiz generation) freely, liked what the product offered and signed up for annual subscription. Within one week of paid activation, our workspace had burned through the entire monthly 25-token allocation. The features that sold us the product became unusable on the plan we bought. That gap between the trial experience and the paid product is the core problem, and it caught us completely off guard. > > Within one week of paid activation, our workspace had exhausted the entire monthly allocation of 25 AI "tokens". The features that drove the purchase became unusable. We requested a refund within 14 days. Whale refused, citing a no-refund policy in their Terms \& Conditions. A policy that does not exist in the document at the time of this review. Open usewhale.io/terms-and-conditions/ and search for the word "refund." It isn't there. Future buyers beware: our entire organization feels this was bait and switch, hook line and sinker. The product is great when you have AI tokens to spend. You won't, for long. Once they take your money, you aren't getting it back. Customer service is non-helpful in these disputes and will tell you to go pound sand. Scroll down to \[sensitive content hidden\] O.'s 1-star review from June 2024 and read Whale's reply. Same playbook, two years apart. ----- ### "The most user friendly training solution" — 5.0/5 > **Ankaj** | *10 September 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: As digital marketing expert, there are a lot of moving parts and a lot to keep track of. I love how Whale simplifies the process of onboarding new employees, and ensuring everyone has access to consistent information. I really like that we can create and share content, assign tasks, and use quizzes to keep everyone about the news in our environment. It's really user friendly. > > **Cons**: Whale takes customer feedback to heart. There is nothing I dislike and whenever I have a query, their customer success team is always able to support me in what I need. > > Whale’s focus on developing client skills based on their processes was another highlight for us. It’s designed to help businesses grow by ensuring that their teams are proficient in the company's unique procedures and workflows. This focus on process-based skill development leads to more efficient operations and a better-prepared workforce - something that's key for us. Additionally, Whale's customer support is unparalleled, always ready to assist with any queries, ensuring users get the most out of the platform. ----- ### "Easy and simple" — 5.0/5 > **Sven** | *2 December 2020* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Really bridges the training and knowledge with the different profiles of employees. Intuitiveness \& user friendly Outperforming other onboard tools or training software. > > **Cons**: It isn't completely customizable yet (brand colors or logo cant be changed atm) > > We were able to onboard new colleagues much faster than before. They were very satisfied with our approach. By using the templates we create much more uniformity of our documents and the colleagues start documenting faster :) The reaction of the support is TOP\! ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/208347/whale?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/208347/whale) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data