---
description: Learn more about NICE Nexidia price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: NICE Nexidia Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [NICE Nexidia](/software/208064/nexidia)

# NICE Nexidia

Canonical: https://www.capterra.co.nz/software/208064/nexidia

> NICE Nexidia comprises NICE Enlighten, Journey Analytics, Quality Management, Predictive Behavioral Routing, and Nexidia Analytics.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses NICE Nexidia?

Enterprise-level companies across all verticals with 500+ contact center agents.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support |  | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: NiCE

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Contact NICE for pricing details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Automated Routing
- Call Monitoring
- Dashboard
- IVR
- Quality Management
- Reporting/Analytics

## Category

- [Customer Engagement Software](https://www.capterra.co.nz/directory/30906/customer-engagement/software)

## Related Categories

- [Customer Engagement Software](https://www.capterra.co.nz/directory/30906/customer-engagement/software)
- [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software)
- [Predictive Analytics Software](https://www.capterra.co.nz/directory/30945/predictive-analytics/software)
- [Contact Centre Software](https://www.capterra.co.nz/directory/32035/contact-center/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.co.nz/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [DialedIn CCaaS](https://www.capterra.co.nz/software/29589/callcenternow) — 4.8/5 (314 reviews)
4. [Convoso](https://www.capterra.co.nz/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)
5. [CloudTalk](https://www.capterra.co.nz/software/182004/cloudtalk) — 4.4/5 (268 reviews)

## Reviews

### "One of the best tools for speech analysis and root cause analysis on real time" — 5.0/5

> **Manju** | *23 December 2022* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: I have been using it for about a year and it simplified by job by giving real time data on speech analysis . Customer calls can be analysed easily and very quickly with it. it also helps in finding root cause which helps us in making the chat bot more interactive and accurate. Its been very helpful in collecting and analysing data to automate the chat bot.
> 
> **Cons**: Features are best but sometime it takes time to load the data dump.
> 
> Airbnb has been in process of making chat bot more interactive  which can reduce the work load of customer services. The repeated questions could be answered by bot quickly which can save travellers time and employees work load.

## Links

- [View on Capterra](https://www.capterra.co.nz/software/208064/nexidia)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/208064/Nexidia/> |
| en-AE | <https://www.capterra.ae/software/208064/nexidia> |
| en-AU | <https://www.capterra.com.au/software/208064/nexidia> |
| en-CA | <https://www.capterra.ca/software/208064/nexidia> |
| en-GB | <https://www.capterra.co.uk/software/208064/nexidia> |
| en-IE | <https://www.capterra.ie/software/208064/nexidia> |
| en-IL | <https://www.capterra.co.il/software/208064/nexidia> |
| en-IN | <https://www.capterra.in/software/208064/nexidia> |
| en-NZ | <https://www.capterra.co.nz/software/208064/nexidia> |
| en-SG | <https://www.capterra.com.sg/software/208064/nexidia> |
| en-ZA | <https://www.capterra.co.za/software/208064/nexidia> |

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