---
description: Learn more about Syncro price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
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title: Syncro Pricing, Reviews & Features - Capterra New Zealand 2026
---

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# Syncro

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> Strengthen security, streamline operations, and scale support with Syncro’s unified IT platform.
> 
> Verdict: Rated **4.6/5** by 148 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Syncro?

Built for MSPs and internal IT departments, Microsoft 365 administrators, IT consultants, and technology startups.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 148 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.4/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Servably
- **Founded**: 2010

## Commercial Context

- **Starting Price**: US$129.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Syncro pricing is refreshingly simple with no hidden fees or hassle.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, New Zealand, United Kingdom, United States

## Features

- Access Controls/Permissions
- Activity Dashboard
- Backup and Recovery
- Billing & Invoicing
- Business Process Automation
- CRM
- Change Management
- Configuration Management
- Contract/License Management
- Dashboard
- Deployment Management
- Document Management
- For MSPs
- IT Asset Management
- Inventory Management
- Issue Management
- Network Monitoring
- Patch Management
- Policy Management
- Problem Management
- Project Management
- Real-Time Monitoring
- Real-time Alerts
- Remediation Management
- Remote Access/Control
- Remote Monitoring & Management
- Reporting/Analytics
- Resource Management
- Scheduling
- Server Monitoring
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Workflow Configuration
- Workflow Management

## Integrations (30 total)

- Bitdefender GravityZone
- CloudRadial
- Descartes ShipRush
- Domotz
- Dropbox Business
- Emsisoft Anti-Malware
- Huntress
- IT Glue
- ITMC Lifecycle
- MSP360 Backup
- Mailchimp
- Microsoft Teams
- Mission Control
- Narmada
- Office 365 Document Management

... and 15 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [ITSM Tools](https://www.capterra.co.nz/directory/30676/itsm/software)

## Related Categories

- [ITSM Tools](https://www.capterra.co.nz/directory/30676/itsm/software)
- [Professional Services Automation Software](https://www.capterra.co.nz/directory/16/professional-services-automation/software)
- [MSP Software](https://www.capterra.co.nz/directory/30921/msp/software)
- [Remote Monitoring and Management (RMM) Software](https://www.capterra.co.nz/directory/31715/remote-monitoring-and-management-software/software)
- [Workflow Management Software](https://www.capterra.co.nz/directory/30091/workflow-management/software)

## Alternatives

1. [Cove Data Protection](https://www.capterra.co.nz/software/163343/backup-and-recovery) — 4.6/5 (373 reviews)
2. [N-central](https://www.capterra.co.nz/software/13803/n-central) — 4.2/5 (253 reviews)
3. [N-sight RMM](https://www.capterra.co.nz/software/163344/n-sight) — 4.3/5 (198 reviews)
4. [Atera](https://www.capterra.co.nz/software/144309/atera) — 4.5/5 (448 reviews)
5. [SuperOps](https://www.capterra.co.nz/software/1017782/superopsai) — 4.6/5 (65 reviews)

## Reviews

### "Syncro for MSPs" — 4.0/5

> **David** | *11 December 2025* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: We use Syncro as our primary RMM tool and all our staff use it continually every day.

We do all our job ticketing, time tracking, stock tracking, estimates and invoicing from it.

Has Xero accounting integration. We also use the Remote Support via integrated Splashtop.

Syncro is great for keeping clients in the loop as to the status of their tickets and being able to provide updates.

Syncro support is fairly responsive and they're always adding/improving features.
> 
> **Cons**: No downsides - though some of the built-in reports need work, though these are constantly being updated.
> 
> Very satisfied, it has great integrations and support is there if you need it. There are constant improvements and new features are being added all the time.

-----

### "Top Ticketing and Assest Remote Management" — 5.0/5

> **Ronen** | *6 December 2025* | Education Management | Recommendation rating: 9.0/10
> 
> **Pros**: I recently started using SyncroMSP and have been very impressed with its functionality and ease of use. One of the features I like most about the software is that it combines both a robust ticketing system and comprehensive asset management. The seamless integration between these two features really streamlines our workflow.

Being able to track assets directly from tickets saves a lot of time and reduces confusion for our team. It makes organizing client issues and managing their devices much more efficient. Overall, SyncroMSP provides an excellent all-in-one solution for IT service management.
> 
> **Cons**: The overall user interface could potentially benefit from a redesign. While Windows patching may not always be effective, it is unclear whether this is a genuine issue with Syncro or Microsoft.
> 
> The software possesses the capability to generate a ticket from an incoming email or text message. Through the implementation of script automation, it can autonomously resolve the issue and subsequently close the ticket, eliminating the need for any manual intervention by the technical team. This feature is particularly beneficial for a one-person IT department, as it significantly enhances efficiency and productivity.

-----

### "Everything you need, none of what you don't." — 4.0/5

> **Jacob** | *18 December 2025* | Computer & Network Security | Recommendation rating: 10.0/10
> 
> **Pros**: The pricing model is very reasonable and allows for smaller MSPs to get into the space without making huge commitments off the bat. The integrations are quite useful, and the remote access tool is now quite robust. The PSA gives you exactly what you need and none of what you don't. The support is responsive and knowledgeable.

The monitoring and management on offer is responsive and easy to customize to your liking as an administrator. 

The solution is above all straightforward and easy to use. And it's secure, too -- MFA enforcement options can make it so that you could enforce a timeout and re-authentication of a technician within five minutes, even, which is rather more granular than most admins would need.
> 
> **Cons**: The backgrounding tools only allow you to download files off of the hard drive that are of 100MB or less in size. In today's world that narrows things down quite a bit.
> 
> The overall experience has been positive. The learning curve was minimal, the downtime nonexistent, and it's only improved since we've been with them.

-----

### "Great all-in-one tool for MSP's" — 5.0/5

> **Mack** | *21 April 2026* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Syncro is a great all-in-one tool for MSP's. It supports billing, RMM control, scripting, policies, reporting. The learning curve is small and everything is intuitive. There are KB's for everything. There is a lot to configure if you want to take advantage of all the offerings available to you, which will take time because there's so much under the hood.
Another great thing are all the webinar \& partner calls. The Syncro community forum is very active and full of people who want to help.
> 
> **Cons**: Main con is the interface is not the best compared to other solutions. CSS has lots of padding which limits you to how much data you can see on the screen. Lots of these things can be remediated by customizing the CSS away from the default. Other minor issues all related to interface not being the best. Again, all of this can be fixed if you decide to customize the CSS.
> 
> We've been using Syncro for several years after migrating from a weaker competitor. Overall, the offering is very strong. It does everything you need and even helped us replace other solutions.

-----

### "Not the worst thing..." — 3.0/5

> **Ben** | *10 November 2025* | Information Technology & Services | Recommendation rating: 4.0/10
> 
> **Pros**: Manages organizing clients and policies well. Ability to deploy scripts through the web interface. Provides good remote access and monitoring functions and integrates with several security products. Reasonable pricing.
> 
> **Cons**: Clunky ticketing system. No transparency of any development that may or may not be happening. No idea if anyone's reported problems are getting addressed. Mobile app is little more than a dedicated web browser loading the site.
> 
> Nothing overly memorable about our time with Syncro. We've moved on to a better platform with better communication from the development team and an improved ticketing system.

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## Links

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