---
description: Learn more about Touchpoint CX price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Touchpoint CX Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Employee Engagement Software](/directory/30817/employee-engagement/software) > [Touchpoint CX](/software/207574/touchpoint-cx)

# Touchpoint CX

Canonical: https://www.capterra.co.nz/software/207574/touchpoint-cx

> TouchpointCX executes \& consolidates VoC feedback \& comes complete with an interactive resolution system \& analytics reporting function
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses Touchpoint CX?

Suited to large scale organisations in the banking, insurance, utilities and telco sectors as well as market research firms. Touchpoint is both PCI DSS and ISO 27001 certified.

## About the vendor

- **Company**: Touchpoint Group
- **Founded**: 2001

## Commercial Context

- **Pricing model**: Usage Based (Free Trial)
- **Pricing Details**: TouchpointCX can be customized to best suit business needs. Pricing information is provided by Touchpoint Group.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, New Zealand, United Kingdom, United States

## Features

- Campaign Management
- Communication Management
- Customer Experience Management
- Customer Segmentation
- Customisable Forms
- Dashboard
- Data Visualisation
- Engagement Tracking
- Feedback Management
- Multi-Channel Communication
- Multi-Channel Data Collection
- Negative Feedback Management
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Employee Engagement Software](https://www.capterra.co.nz/directory/30817/employee-engagement/software)

## Related Categories

- [Employee Engagement Software](https://www.capterra.co.nz/directory/30817/employee-engagement/software)
- [Customer Satisfaction Software](https://www.capterra.co.nz/directory/30541/customer-satisfaction/software)
- [Customer Advocacy Software](https://www.capterra.co.nz/directory/31435/customer-advocacy/software)
- [NPS Software](https://www.capterra.co.nz/directory/32075/nps/software)
- [Customer Experience Software](https://www.capterra.co.nz/directory/30671/customer-experience/software)

## Alternatives

1. [Survicate](https://www.capterra.co.nz/software/132914/survicate) — 4.6/5 (99 reviews)
2. [Platform One](https://www.capterra.co.nz/software/1046246/platform-one) (0 reviews)
3. [Typeform](https://www.capterra.co.nz/software/137289/typeform) — 4.7/5 (945 reviews)
4. [Sogolytics](https://www.capterra.co.nz/software/127957/sogosurvey) — 4.7/5 (730 reviews)
5. [Jotform](https://www.capterra.co.nz/software/158456/jotform-4-0) — 4.7/5 (2794 reviews)

## Links

- [View on Capterra](https://www.capterra.co.nz/software/207574/touchpoint-cx)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/232924/Touchpoint-CX/> |
| en-AE | <https://www.capterra.ae/software/207574/touchpoint-cx> |
| en-AU | <https://www.capterra.com.au/software/207574/touchpoint-cx> |
| en-CA | <https://www.capterra.ca/software/207574/touchpoint-cx> |
| en-GB | <https://www.capterra.co.uk/software/207574/touchpoint-cx> |
| en-IE | <https://www.capterra.ie/software/207574/touchpoint-cx> |
| en-IL | <https://www.capterra.co.il/software/207574/touchpoint-cx> |
| en-IN | <https://www.capterra.in/software/207574/touchpoint-cx> |
| en-NZ | <https://www.capterra.co.nz/software/207574/touchpoint-cx> |
| en-SG | <https://www.capterra.com.sg/software/207574/touchpoint-cx> |
| en-ZA | <https://www.capterra.co.za/software/207574/touchpoint-cx> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra New Zealand helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.co.nz","url":"https://www.capterra.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.co.nz/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Touchpoint CX","description":"TouchpointCX is a cloud-based enterprise experience management platform that executes and consolidates customer feedback data in unified dashboards with an interactive resolution system and analytics reporting function. \n\nEnsure feedback is sent to the right people, to quickly and efficiently generate immediate action and improve customer satisfaction and resolution. \n\nBased in New Zealand, Touchpoint Group is PCI DSS compliant and ISO27001 certified.","url":"https://www.capterra.co.nz/software/207574/touchpoint-cx","@type":"SoftwareApplication","@id":"https://www.capterra.co.nz/software/207574/touchpoint-cx#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.co.nz/software/207574/touchpoint-cx#faqs","mainEntity":[{"name":"What Is Touchpoint CX?","@type":"Question","acceptedAnswer":{"text":"TouchpointCX is a cloud-based enterprise experience management platform that executes and consolidates customer feedback data in unified dashboards with an interactive resolution system and analytics reporting function. Ensure feedback is sent to the right people, to quickly and efficiently generate immediate action and improve customer satisfaction and resolution. Based in New Zealand, Touchpoint Group is PCI DSS compliant and ISO27001 certified.","@type":"Answer"}},{"name":"Who Uses Touchpoint CX?","@type":"Question","acceptedAnswer":{"text":"Suited to large scale organisations in the banking, insurance, utilities and telco sectors as well as market research firms. Touchpoint is both PCI DSS and ISO 27001 certified.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Employee Engagement Software","position":2,"item":"/directory/30817/employee-engagement/software","@type":"ListItem"},{"name":"Touchpoint CX","position":3,"item":"/software/207574/touchpoint-cx","@type":"ListItem"}],"@id":"https://www.capterra.co.nz/software/207574/touchpoint-cx#breadcrumblist"}]}
</script>