NeeyamoWorks ServiceDesk

by NeeyamoWorks

Who Uses NeeyamoWorks ServiceDesk?

NeeyamoWorks is an industry-agnostic company that specializes in providing global products with localized configurations. We are specially designed to cater regions like EMEA, Asia-pacific and LATAM.

What Is NeeyamoWorks ServiceDesk?

NeeyamoWorks ServiceDesk helps to transform low-level, "log and flog" functions of ticket handling into a business productivity system that provides value. The highly intuitive and user-friendly interface is built to enrich user experience by the use of smart bots that help bring knowledge and query administration to a single platform. Furthermore, NeeyamoWorks ServiceDesk provides adequate flexibility to support different geographic needs and business cultures.

NeeyamoWorks ServiceDesk Details

NeeyamoWorks

http://www.neeyamo.works

Founded 2019

NeeyamoWorks ServiceDesk Pricing Overview

NeeyamoWorks ServiceDesk does not have a free version but does offer a free trial.

NeeyamoWorks ServiceDesk video
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Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

NeeyamoWorks ServiceDesk Features

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  • Case Management
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  • Self Service Portal
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  • Survey Management

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  • Reporting/Analytics
  • Workforce Management

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  • Alerts / Escalation
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  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management

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  • Alerts / Escalation
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  • Customisable Branding
  • Document Storage
  • Email Integration
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Ticket Management
  • Workflow Configuration

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  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
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  • Problem Management
  • Project Management
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  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
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  • Project Management
  • Recurring Issues
  • Task Management

View full list of Issue Tracking Software

  • Canned Responses
  • Customisable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

View full list of Live Chat Software

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