--- description: Learn more about Linc price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Linc Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [Linc](/software/206780/linc) # Linc Canonical: https://www.capterra.co.nz/software/206780/linc > Linc is the only CX automation platform purpose-built for retail brands to build customer retention and drive revenue. > > Verdict: Rated **3.0/5** by 2 users. Top-rated for **Value for Money**. ----- ## Overview ### Who Uses Linc? Linc serves Enterprise retail brands including D2C and B2B. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.0/5** | 2 Reviews | | Ease of Use | 2.0/5 | Based on overall reviews | | Customer Support | 1.5/5 | Based on overall reviews | | Value for Money | 3.0/5 | Based on overall reviews | | Features | 2.0/5 | Based on overall reviews | | Recommendation percentage | 20% | (2/10 Likelihood to recommend) | ## About the vendor - **Company**: Linc Global - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$25,000.00 - **Pricing model**: Usage Based - **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: United States ## Features - Activity Dashboard - Chatbot - Dashboard - Live Chat - Multi-Channel Communication - Multi-Language - Negative Feedback Management - Reporting/Analytics - Text Analysis - Third-Party Integrations - Visual Analytics ## Integrations (20 total) - BigCommerce - Campaign Monitor by Marigold - Experian Email Verification - GENESYS - Gladly - Gorgias - HubSpot Marketing Hub - Khoros Marketing - Klaviyo - Kustomer - Listrak - Mailchimp - Marketo Engage - Sailthru - Salesforce Commerce Cloud ... and 5 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base ## Category - [Customer Engagement Software](https://www.capterra.co.nz/directory/30906/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.capterra.co.nz/directory/30906/customer-engagement/software) - [Customer Experience Software](https://www.capterra.co.nz/directory/30671/customer-experience/software) - [Conversational AI Platforms](https://www.capterra.co.nz/directory/31596/conversational-ai-platform/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.nz/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [Zoho CRM](https://www.capterra.co.nz/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 3. [Trustpilot](https://www.capterra.co.nz/software/169618/trustpilot) — 4.5/5 (1202 reviews) 4. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Typeform](https://www.capterra.co.nz/software/137289/typeform) — 4.7/5 (945 reviews) ## Reviews ### "Implemented Shipping Status and Returns" — 2.0/5 > **Kara** | *22 September 2020* | Automotive | Recommendation rating: 2.0/10 > > **Pros**: We have had easier implementations. I don't feel, in the end, that this software was the proper fit for our business processes and size. > > **Cons**: We frequently have customers telling us that their shipping status is incorrect when viewing the landing page. Linc does not support all of our shipping methods so we also have customers telling us they cannot complete a return because their product doesn't show as delivered. We had issues during implementation trying to work around exceptions for features that were not built out as we needed them. Response times were often slow from our reps. There also seems to be a lack of knowledge surrounding how some of the features actually work. We should have done a much better job of vetting functionality before signing our contract with Linc. ----- ### "Eh" — 4.0/5 > **Shawna** | *2 November 2020* | Cosmetics | Recommendation rating: 2.0/10 > > **Pros**: The chat bot curation tool is easy to use and it's great that it is self-service. > > **Cons**: It appears that the company is building the plane as they are flying it. We are constantly being told that things are 'to be deployed soon.' There is no reporting dashboard. Any reports you may want to make, you need to mine through bulk data exports. > > Eh. There really isn't a sense of urgency to get things done. There is also nearly no inter-company communication. The right hand doesn't know what the left hand is saying or doing. We were sold on features that the company cannot deliver on. ## Links - [View on Capterra](https://www.capterra.co.nz/software/206780/linc) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | it | | ----- ## Structured Data