Oracle MICROS Simphony POS

by Oracle E-business

Who Uses Oracle MICROS Simphony POS?

Oracle MICROS Simphony is designed for food and beverage operations of any size including restaurants, bars, hotels, coffee shops, stadiums, theme parks, cafeterias, airports, and more.

What Is Oracle MICROS Simphony POS?

Oracle MICROS Simphony POS is built for the food and beverage industry, and designed to make your restaurants more efficient. Our cloud-based POS connects every aspect of your operations so you can easily manage online orders, kitchen ops, inventory and menus, delivery, loyalty, and more. Real-time analytics are included so you always have a pulse on sales, costs, and staff performance. Simphony's open API & extensive cloud marketplace gives you unlimited flexibilty, agility, and scale.

Oracle MICROS Simphony POS Details

Oracle E-business

https://www.oracle.com/

Founded 1998

Oracle MICROS Simphony POS video
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Oracle MICROS Simphony POS pricing overview

See pricing plans

Oracle MICROS Simphony POS does not have a free version.


Starting Price

Not provided by vendor See pricing details

Pricing Details

Contact Oracle MICROS for full pricing details.

Free Version

No

Oracle MICROS Simphony POS deployment and support

Support

  • Email/Help Desk
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Windows (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Oracle MICROS Simphony POS Features

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Cash Management
  • Clock In / Out
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customisable Categories
  • Customisable Reports
  • Discount Management
  • Electronic Payments
  • Employee Management
  • Gift Card Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Loyalty Program
  • Multi-Location
  • Offline Access
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • Product Catalog
  • Promotions Management
  • Purchase Order Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Reporting & Statistics
  • Reservations Management
  • Retail Inventory Management
  • Returns Management
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Separate Checks
  • Split Checks
  • Stock Management
  • Summary Reports
  • Third Party Integrations
  • Time Clock
  • Tips Management
  • Transaction History

View full list of Bar POS Software

  • Demand Forecasting
  • Inventory Management
  • Kitchen / Menu Management
  • Nutrition & Allergen Management
  • Online Ordering
  • Point of Sale (POS)
  • Recipe Management
  • Reporting/Analytics

View full list of Food Costing Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Delivery Tracking
  • Discount Management
  • Dispatch Management
  • Electronic Payments
  • Employee Management
  • Food Delivery Dispatching
  • For Restaurants
  • Geographic Maps
  • Geolocation
  • Gift Card Management
  • Inventory Management
  • Inventory Tracking
  • Kitchen / Menu Management
  • Live Tracking
  • Location Tracking
  • Loyalty Program
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Online Ordering
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • Point of Sale (POS)
  • Promotions Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Route Management
  • Route Optimisation
  • Routing
  • SMS Messaging
  • Status Tracking
  • Third Party Integrations

View full list of Food Delivery Software

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Clock In / Out
  • Cost Analysis
  • Cost Management
  • Cost Tracking
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Data Import/Export
  • Discount Management
  • Electronic Payments
  • Employee Management
  • For Cafeterias
  • For Healthcare
  • For Schools
  • Forecasting
  • Free / Reduced Meals
  • Inventory Management
  • Inventory Tracking
  • Labor Cost Reporting
  • Menu Planning
  • Multi-Location
  • Nutrition Analysis
  • Offline Access
  • Online Payments
  • Order Management
  • Point of Sale (POS)
  • Purchase Order Management
  • Purchasing & Receiving
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recipe Management
  • Reporting & Statistics
  • Sales Reports
  • Sales Trend Analysis
  • Search/Filter
  • Third Party Integrations
  • Tray Tracking

View full list of Food Service Management Software

  • API
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Billing & Invoicing
  • Cost Tracking
  • Customer Database
  • Customisable Reports
  • Data Synchronisation
  • Forecasting
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimisation
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Kitting
  • Manufacturing Inventory Management
  • Mobile Access
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Location
  • Order Management
  • Order Tracking
  • Point of Sale (POS)
  • Product Identification
  • Purchase Order Management
  • Purchasing & Receiving
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Returns Management
  • Sales Orders
  • Sales Reports
  • Search/Filter
  • Shipping Management
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Third Party Integrations
  • Vendor Managed Inventory
  • Warehouse Management
  • eCommerce Management

View full list of Inventory Management Software

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Billing & Invoicing
  • CRM
  • Commission Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customisable Reports
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Gift Card Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Layaway Management
  • Loyalty Program
  • Multi-Location
  • Offline Access
  • Order Management
  • Ordering Automation
  • Payment Processing
  • Point of Sale (POS)
  • Promotions Management
  • Purchase Order Management
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Reporting & Statistics
  • Restaurant POS
  • Retail Inventory Management
  • Retail POS
  • Returns Management
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Stock Management
  • Third Party Integrations
  • Transaction History
  • eCommerce Management

View full list of POS Systems

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Built-in Accounting
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customisable Branding
  • Customisable Reports
  • Delivery Tracking
  • Discount Management
  • Electronic Payments
  • Employee Management
  • Forecasting
  • Gift Card Management
  • Inventory Management
  • Inventory Tracking
  • Kitchen / Menu Management
  • Labor Cost Reporting
  • Loyalty Program
  • Mobile Access
  • Multi-Location
  • Online Ordering
  • Order Entry
  • Order Management
  • Order Tracking
  • Performance Metrics
  • Point of Sale (POS)
  • Promotions Management
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Sales Reports
  • Sales Trend Analysis
  • Social Promotion
  • Stock Management
  • Table Management
  • Third Party Integrations
  • Time Clock
  • Wait List Management

View full list of Restaurant Management Software

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Cash Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customisable Reports
  • Data Import/Export
  • Delivery Management
  • Discount Management
  • Electronic Payments
  • Employee Management
  • Gift Card Management
  • Inventory Management
  • Inventory Tracking
  • Loyalty Program
  • Mobile Access
  • Multi-Location
  • Offline Access
  • Online Ordering
  • Order Entry
  • Order Management
  • Order Tracking
  • Point of Sale (POS)
  • Price / Margin Management
  • Promotions Management
  • Purchase Order Management
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Returns Management
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Separate Checks
  • Split Checks
  • Stock Management
  • Table Management
  • Third Party Integrations
  • Tips Management
  • Transaction History

View full list of Restaurant POS Software

Oracle MICROS Simphony POS Alternatives - Capterra New Zealand 2021

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Oracle MICROS Simphony POS Reviews

Read all reviews

Overall rating

4.4/5

Average score

Ease of Use 4.1
Customer Service 3.4
Features 4.3
Value for Money 3.5

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Christian K.
Technology Operations Manager
Hospitality, 501-1,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support
    3 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 8/07/2020

"Simphony Review - Minor DKL Food Group"

Comments: Overall the software is a decent POS software, the customisation ability is a good fit for our business with the ability to fluidly adjust our products and menu to maneuver our business into strong customer sentiment positions. Earlier versions were prone to bugs, however the later versions appear more streamlined and database resource utilisation is lighter than it used to be. Once knowledge base is established and internal support personnel skills are enhanced the support of the software is quite easy.

Pros: The software once configured and implemented is easy to use, it's heavily customisable, allowing the ability to adapt for changes within the business and products. The ability to update the software from the enterprise level out to all Properties\Workstations, is a convenient ability to have when managing a fleet of stores and POS terminals It ties into its own reporting system and the MyMicros App makes store sales checking a breeze

Cons: The software and the back end design is very complex, it takes a lot of training with skilled trainers in the Oracle business to build and maintain those skill sets. Cost can be quite expensive when starting out, when there is a sufficient retail footprint the pricing can be negotiated to competitive rates

  • Reviewer Source 
  • Reviewed on 8/07/2020
Matt F.
Project Co Ordinator
Hospitality, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    3 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 4/07/2020

"Oracle = A great global partner"

Comments: I have been happy with our experience with Simphony. They provide a great product

Pros: One stop shop. POS, purchasing and reporting. The software has great capabilities and covers all areas a hospitality business requires

Cons: Most adjustments to the program involve an additional purchase. Immediate support not often available

  • Reviewer Source 
  • Reviewed on 4/07/2020
Jean R.
Office Manager
Restaurants, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    1 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    1 /5
  • Customer Support
    1 /5
  • Value for Money
    1 /5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 5/10/2020

"What Happened to Micros? Oracle. Make a wise choice don't choose Simphony."

Comments: We used Micros Res 3700 and loved it had no choice but to make a switch as Oracle is not supporting Micros Res 3700 any longer. We choose Simphony because Micros Res 3700 had the best support, including live support. Micros had service was 24/7. It was a really bad choice. Oracle Simphony has basiclly no support, you call support, they issue a ticket or tell you that someone will be calling you back and you never hear back from anyone. There is no support live help desk . Since, Oracle purchased Micros, service and support has suffered greatly. They are always trying to upsell you to purchased 3rd party items, that they eluded where included in product during the original meetings. Micros NYC/Oracle is by far the worst software installers/developers that I have ever worked with. Make a wise choice, don’t choose Oracle Simphony.

Pros: The ease of menu updating and cusomtization.

Cons: There is no live support, no service, no support help desk; most times it takes days, weeks, even months to hear back from anyone. Since our installation in July, 2020, 3 months later and there are many unresolved issues, with the credit card readers, time clock, reports not balancing to each and many other among other things, that just don’t work.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 5/10/2020
Sam W.
Hotel / Restaurant Owner
Hospitality, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    4 /5
  • Ease of Use
    1 /5
  • Features & Functionality
    3 /5
  • Customer Support
    1 /5
  • Value for Money
    1 /5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 20/01/2021

"Run Away. Do not look back"

Comments: Completely horrible. This company has got to be the WORST company to deal with, I can't imagine a worse roll out. Oracle did not honor the date they committed to having us up and running so we were forced to opened our location without a POS system (recipe for disaster). They sent a drunk programer to our location that was incompetent, followed by other programmers that always left us with varying issues that consumed hundreds of hours to resolve with customer support from India and other parts of the world that takes hours to get an actual live person. Their account representatives do not respective you as a client with valid concerns, nor do they accept accountability and will continue to charge you to fix their own companies screw ups. This POS is far too expensive, compared to others. My employees hate the system and it takes too long for them to navigate through it, costing them time in providing good customer service. SAVE YOURSELF THE PAIN AND STAY AWAY. I greatly regret not having chosen a different company and system.

Pros: The reporting software is pretty thorough

Cons: The complexity and backward nature it was set up, with an inability to modify it without great expense. Everything not completed on original set up will cost thousands of dollars to correct by an oracle programmer.

  • Reviewer Source 
  • Reviewed on 20/01/2021
Mike P.
Operations Director
Restaurants, 501-1,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    Unrated
  • Value for Money
    4 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 25/06/2020

"Simphony"

Comments: effort put in on setting it up - worth it - architecture is good & functional. Never really had any down time - if internet down - all printers & KDS still work on the LAN. Have a good account manager too which helps!

Pros: Moved into teh cloud from Res to Simphony - was a great move for us - less spend on hardware, updates through icences /subscription to services. We integrate a lot through simphony with accounts, loyalty, takeaway/delievry platform, Gift certificates. Has great inventory mgt capabilities with theoreticals. We manage the one database across different concepts and countries pretty easily. Integretaed with payroll, Open table, Windcave - Tablets for servers. Real time updates pretty much on phone app. Kiosks integrated. It all works!

Cons: Sometimes support a little clunky, but we get there in the end.

  • Reviewer Source 
  • Reviewed on 25/06/2020