--- description: Learn more about Help Lightning price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Help Lightning Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Augmented Reality Software](/directory/30943/augmented-reality/software) > [Help Lightning](/software/200979/help-lightning) # Help Lightning Canonical: https://www.capterra.co.nz/software/200979/help-lightning Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/200979/help-lightning?page=2) > We provide next gen video collaboration services to enable company experts to work virtually side-by-side with anyone needing help. > > Verdict: Rated **5.0/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Help Lightning? Enterprise organizations with service, call center and manufacturing teams in medical device, office/industrial/commercial equipment, energy \& utilities, telecom, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 10 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Help Lightning - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$75,000.00 - **Pricing model**: Per Feature - **Pricing Details**: Help Lightning pricing starts at $75,000 for 200 User Licenses. Additional core services fees may apply. Contact Help Lightning directly for a custom price quote and to set up a demo. - **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish - **Available Countries**: Australia, Belgium, Brazil, Canada, China, Colombia, France, Germany, Hong Kong SAR China, Ireland, Italy, New Zealand, Portugal, Spain, United Kingdom, United States ## Features - Access Controls/Permissions - Agent Interface - Alerts/Escalation - Alerts/Notifications - Auto-Dialer - Automated Routing - CRM - Calendar Management - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Call Transfer - Chat/Messaging - Chatbot - Collaboration Tools - Commenting/Notes - Compliance Management - Computer Telephony Integration - Contact Management - Content Management - Customer Database - Diagnostic Tools - Digital Canvas - Document Management - File Sharing - Forms Management - Image Capture - Knowledge Base Management - Live Chat - Meeting Management - Mobile Access - Multi-Channel Communication - Quality Management - Queue Management - Real-Time Chat - Real-Time Data - Real-Time Monitoring - Remote Access/Control - Remote Monitoring & Management - Remote Support Software - Screen Sharing - Sketching and Annotation Tools - Task Management - Troubleshooting - Unattended Access - Video Chat - Video Conferencing ... and 7 more features ## Integrations (5 total) - Genesys Cloud CX - IFS Field Service Management - Salesforce Platform - ServiceNow - ServicePower ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Augmented Reality Software](https://www.capterra.co.nz/directory/30943/augmented-reality/software) ## Related Categories - [Augmented Reality Software](https://www.capterra.co.nz/directory/30943/augmented-reality/software) - [Collaboration Software](https://www.capterra.co.nz/directory/15/collaboration/software) - [Remote Support Software](https://www.capterra.co.nz/directory/30928/remote-support/software) - [Whiteboard Software](https://www.capterra.co.nz/directory/31995/whiteboard/software) - [Customer Support Software](https://www.capterra.co.nz/directory/32315/customer-support/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.nz/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Efficy CRM](https://www.capterra.co.nz/software/149894/efficy-crm) — 4.0/5 (90 reviews) 4. [Slack](https://www.capterra.co.nz/software/135003/slack) — 4.7/5 (24046 reviews) 5. [Bitrix24](https://www.capterra.co.nz/software/113540/bitrix24) — 4.2/5 (984 reviews) ## Reviews ### "Help Lighting experience" — 5.0/5 > **Carles** | *20 April 2020* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Augmented reality features, easy to use it. > > **Cons**: There is now especific features missing. However, it needs to be considerered in a short time road map to propose storage in EU datacenters to be compliance in GDPR for European customers. > > Private healthcare industry to provide remote doctor consultation using Augmented Reality. ----- ### "Help Lightning for Remote patient care" — 5.0/5 > **Barton** | *20 April 2020* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: Simple to use. Ability to start a video encounter using SMS texting. Enables bidirectional video, but also enables me to 'reach into' the task field to guide various procedures. This is unique and not available in any other 'telemedical' solution that I know of. > > **Cons**: Sensitive to network bandwidth due to bidirectional and interactive video. But it is definitely worth the use of bandwidth. > > I use the system to communicate, educate and guide at-home or other remote procedures during patient care encounters. In many cases, the receiver of help does not need to download the app. The virtual presence capability enables me to guide patients in a manner that would otherwise be very difficult remotely. This instills a significant degree of confidence and value into the encounter. ----- ### "HelpLightning brings science fiction to real life\!" — 5.0/5 > **Verified Reviewer** | *20 April 2020* | Information Services | Recommendation rating: 9.0/10 > > **Pros**: It automatically connects you to a remote expert by simple clicking on a link, there's no need for training cause it has a consumer UX (intuitive and ease to use) as well as literally no implementation costs if you want to use the stand alone application. I also like the fact that the commercial model is so simple that you have a monthly flat rate per user. > > **Cons**: I would suggest to have the possibility to launch a call directly from a remote expert to the phone number of the person who needs help, increasing the overall productivity of both by avoiding sending an SMS and waiting that the remote person clicks on the HL link. > > HL its a great product and it is unique in the market, it can have thousands of use case all over the world. Hope you'll continue bringing great functionalities to your platform to convert HL in a world leader of videocalls. ----- ### "Great product for entering the Merged Reality world" — 5.0/5 > **steve** | *15 September 2020* | Machinery | Recommendation rating: 10.0/10 > > **Pros**: Very easy to set up, connect and share with customers > > **Cons**: We don't always have the best signal strength, so connections don't work 100% of the time. this is a barrier to company adoption, and > > working with techs and customers to explain and troubleshoot CNC control related issues. This quickly gets me over the hurdle of explaining step by step instructions and gives me real-time feedback. i can quickly solve customer issues over HL that would have required e-mail and screenshots over a period of hours. ----- ### "Deliver value by maximizing remote support" — 5.0/5 > **Matthew** | *6 September 2020* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: HL is simple and easy to use which is critical when using with customers unfamiliar with the technology. It enables a session without end user app download which expedites time to deliver a solution. The merged reality enables side by side coaching while being remote which helped drive additional savings from dispatch avoidance. > > **Cons**: Enabling translations to further extend product globally would be helpful although the user interface is self-explanatory. > > Help Lightning is truly a customer centric organization. From the initial meeting to implementation their customer success team is along side you sharing best practices. Their team was dedicated to helping us deliver a great go-live and differentiated customer experience. The integration with smart glasses was effortless and provided another level of functionality and savings for our teams. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/200979/help-lightning?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/200979/help-lightning) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data