--- description: Learn more about Numa price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Numa Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/31596/conversational-ai-platform/software) > [Numa](/software/200843/numa) # Numa Canonical: https://www.capterra.co.nz/software/200843/numa Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/200843/numa?page=2) > Conversational AI platform that helps businesses greet callers, engage customers via text communications, and automate follow-ups. > > Verdict: Rated **5.0/5** by 12 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Numa? Designed for local businesses and franchises including restaurants, salons, and spas, gyms, real estate companies, auto dealers, home service businesses, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 12 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: NumberAI - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$149.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Pricing starts at $149/month. No hidden fees or contracts. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Autoresponders - Chatbot - Customisable Branding - Live Chat - Mobile Access - Multi-Channel Communication - Multi-Language - Real-time Consumer-facing Chat - Reporting/Analytics - Speech Recognition - Transcripts/Chat History - Transfers/Routing ## Support Options - Chat ## Category - [Conversational AI Platforms](https://www.capterra.co.nz/directory/31596/conversational-ai-platform/software) ## Related Categories - [Conversational AI Platforms](https://www.capterra.co.nz/directory/31596/conversational-ai-platform/software) - [Live Chat Software](https://www.capterra.co.nz/directory/30797/live-chat/software) ## Alternatives 1. [UChat](https://www.capterra.co.nz/software/1022133/uchat) — 4.9/5 (73 reviews) 2. [Fathom](https://www.capterra.co.nz/software/1037530/fathom) — 5.0/5 (807 reviews) 3. [Denser AI](https://www.capterra.co.nz/software/1064391/denser-ai) — 5.0/5 (31 reviews) 4. [Darwin AI](https://www.capterra.co.nz/software/1066034/darwin-ai) — 4.8/5 (17 reviews) 5. [Botsonic](https://www.capterra.co.nz/software/1061327/botsonic) — 4.8/5 (79 reviews) ## Reviews ### "The most reliable customer support phone system" — 5.0/5 > **Katie** | *15 April 2025* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: It's always reliable, it responds to every incoming call and works exactly how we have trained it to work. > > **Cons**: Doesn't work for international numbers is the only flaw I can think of but I don't know how that would work anyway with a local number they provide. > > We've been using Numa for handling all of our customer support questions, and it has been absolutely flawless. The system is incredibly reliable—it's never failed us, even during our busiest times. One of the features we value most is the message history, which makes it easy to keep track of past conversations and provide consistent support. Numa has streamlined our customer communication and made our support process so much more efficient. Highly recommended\! ----- ### "Better Customer Service" — 5.0/5 > **Jodie** | *29 June 2020* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Ace Hardware is known for it's "Customer Service". Numa has stepped up the game for us by allowing our customers to get the information they need quickly. It also has made it easier on the cashiers, they are not having to get all of the calls and answers for customers. We have the Numa app on several devices at the stores and on all of the computers, so whoever sees the message can respond. It also allows customers who are using "Local Pickup" to text the store when they have arrived. > > **Cons**: The only thing that I don't like about Numa is having to change the time if we close early for a day. I have to change the "Time", the "Closing Message", "Open Message", "Closing Text" and "Open Text" just for one day, then go back in and do the same thing all over again the next morning to change it back. I have to do this for six stores so it would be nice just change the "Time", which would then change all of the other messages at the same time. This would allow me to just change 6 things instead of 30, two days in a row. > > Numa has overall been pretty easy to set up and easy for our employees and customers to use. The customer service is the best\! We have never had to wait to get help, and they follow through to make sure everything is working perfectly\! ----- ### "Numa, a new way to take care of customers" — 5.0/5 > **Jackie** | *30 June 2020* | Retail | Recommendation rating: 8.0/10 > > **Pros**: The ease of use, the ability to customize, and support. > > **Cons**: The Search function on closed messages could use work. > > We have been using Numa for quite some time and its been a rewarding experience. From testing, to retesting, customizing and getting support on issues, Numa has been quite useful. ----- ### "Love It" — 5.0/5 > **Raphael** | *16 December 2020* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: It was easy to implement a new phone number that our team could use to quickly respond to clients any time of day with smart replies. The development team has been very responsive to all questions and continue to implement new features that increase the usefulness of the product. We just opened up a new location and it was easy to add a second phone \# but still have our receptionist handle both locations. > > **Cons**: At first you couldn’t make phone calls or search old messages but they have since changed that from my feedback\! I no longer have any cons. ----- ### "A life saver for our business" — 5.0/5 > **Chef** | *23 September 2020* | Restaurants | Recommendation rating: 10.0/10 > > **Pros**: Numa is so simple to use for both our customers and staff. It is easy to customize and update in real time. We loved it before COVID struck, but it has been a life saver since; enabling us to offer curbside pick-up and to-go ordering for our customers. I couldn't imagine doing business without Numa\! > > **Cons**: There are no down sides as I see it. It is truly a winner\! > > Both the software and the customer service team are top notch\! It is a game changer for any restaurant\! ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/200843/numa?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/200843/numa) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | it | | | pt | | | pt-PT | | ----- ## Structured Data