Who Uses HaloITSM?

Ideally suited to companies looking for a mid-market ITIL aligned service desk solution.

What Is HaloITSM?

HaloITSM will transform your current ways of working into intuitive, up-to-the-minute workflows. It will give your teams the ability to deliver the very best in service to customers and employees alike. And do that consistently, and repeatedly. HaloITSM is a single, all-inclusive ITSM software solution, and it wont just standardise your processes. It will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business. Present and future.

HaloITSM Details

Halo Service Solutions

https://haloservicedesk.com/

Founded 1994

HaloITSM Pricing Overview

HaloITSM does not have a free version but does offer a free trial. HaloITSM paid version starts at US$25.00/month.

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Starting Price

US$25.00/month
See pricing details

Free Version

No

Free Trial

Deployment

Cloud, SaaS, Web

Installed - Windows

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

HaloITSM Features

  • Alerts / Escalation
  • Alerts / Escalation
  • Automated Routing
  • Automated Routing
  • Call Centre Management
  • Call Centre Management
  • Customisable Branding
  • Customisable Branding
  • Document Storage
  • Document Storage
  • Email Integration
  • Email Integration
  • IT Asset Management
  • IT Asset Management
  • Interaction Tracking
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Base Management
  • Macros/Templated Responses
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Multi-Channel Communication
  • Network Monitoring
  • Network Monitoring
  • Real-time Chat
  • Real-time Chat
  • Remote Access/Control
  • Remote Access/Control
  • Reporting/Analytics
  • Reporting/Analytics
  • Self Service Portal
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Social Media Integration
  • Ticket Management
  • Ticket Management
  • Workflow Configuration
  • Workflow Configuration

View full list of Help Desk Software

  • Contract Management
  • IT Asset Management
  • Incident Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management

View full list of IT Service Software

  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal

View full list of ITSM Tools

  • CMDB
  • Change Management
  • IT Asset Management
  • Incident Management
  • Knowledge Base
  • Mobile Access
  • Procurement Management
  • Remote Control
  • SLA Management
  • Self Service Portal

View full list of Service Desk Software

HaloITSM Alternatives

More HaloITSM alternatives

HaloITSM Reviews

Read all reviews

Overall rating

4.6/5

Average score

Ease of Use 4.5
Customer Service 4.8
Features 4.7
Value for Money 4.6

Review software

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Owen W.
Director
Information Technology & Services, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 12/12/2019

"Feature Rich and a Great User experience"

Comments: Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in.

Pros: It has such a vast selection of features, Almost every aspect of customisable and the Web Interface is excellent.

Cons: With it having such a WIDE selection of features, the issue I found is that the configuration is very complex, sometimes takes a moment to figure how to change a setting.

  • Reviewer Source 
  • Reviewed on 12/12/2019
Wendy D.
Desktop Support Lead
Information Technology & Services, 501-1,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 17/06/2020

"Best Service Desk Software"

Comments: We are using Halo for ticketing across multiple teams, not just IT. We have HR, Payroll, Workforce Management, Product Support, and Employee Experience teams all fielding requests from Halo.

Pros: Halo is the first service desk/ticketing software that I've used in my almost 20 year IT career that I can honestly say I LOVE. Implementation was the smoothest I've ever seen. Our rep is fantastic and responsive to any of our needs. I love how easy things are to customize. Things like adding an action button, a new ticket type, or a workflow are super easy. I use it everyday and I've recommended it to other IT contacts who I know are struggling with other IT ticketing solutions. Hands down the best!

Cons: It's hard to say anything bad about it. I'd love if the knowledge base was a bit more robust, like having a life-cycle for articles, being able to truly have an internal KB for agents that could also have FAQ lists, and maybe some extra security options for who can see some of the KB articles on the end user side (restricting something to say, managers only or an AD group or something like that).

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 17/06/2020
Paul M.
IT Manager
Mechanical or Industrial Engineering, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 6/01/2017

"Multi Function"

Comments: We've been using NHD for the last 4 years, and it has been suited to our needs to cover our IT, Systems and Facilities teams. It has sufficient customisation and security to allow us to use the system for logging our tickets across the departments, and security to allow segregation of information, for example IT cannot see Facilities tickets and vice versa. We also like the automated ticket function for regular tasks in IT and Facilities. Reporting functionality is suitable for our needs too, allowing us to report on the team's activities, monthly, quarterly and annually.

  • Reviewer Source 
  • Reviewed on 6/01/2017
Jacob W.
Operations Technical Lead
Information Technology & Services, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 15/10/2019

"Slick web application with excellent support"

Comments: We replaced our previous outdated ticket management system, like for like, as well as getting some much needed added features. Such as automated SLA tracking and assignment, as well as automated report generation and distribution.
It's saved us countless hours of administration work in the reporting process.

Pros: NetHelpDesk (specifically the web app variant) is a slick, modern and powerful ticket management system, unlike the vast majority of its competitors it has a very clean interface, which in turn is customization. It's the fastest ticketing software I've ever used, at least in the cloud based environment. Customisation was a breeze thanks to the very knowledgeable and helpful consultants who were sent to our offices for the initial configuration of the system, they gave great advice and made understanding how the configuration sat together a breeze.

Cons: For the most part the system is excellent, a few small cons:
Configuration can be quite repetitive, as the solution is primarily rule based, so you find yourself entering lots of rules which are slightly different from each other, if at any point you decide to overhaul something like your priority matrix, but with a little thought during implementation, you should only need to do this once.

  • Reviewer Source 
  • Reviewed on 15/10/2019
Mark R.
Head of Operations
Health, Wellness & Fitness, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 25/01/2019

"NetHelpDesk where have you been all my life?"

Comments: The staff of NHD listen to you and tailor their approach to your business on an individual and customised method appropriate to your needs and expectations. The NHD team are incredibly versed in their product and any support assistance if needed is delivered incredibly efficiently and with minimal disruption to service if any. I can not recommend this product highly enough - so much so that I have now implemented this in two different organisations.

Pros: I can not rate this product highly enough; the software has come on leaps and bounds since I first started using it and arguably the most noticeable improvement is the optional to use swish web interface which is easy on the eye, performs quickly and is fully customisable to your brand, colour schemes etc. The simplicity of the application is also incredible and actually improves the user and admin experience tenfold.

Cons: The only negative I have at present is that not all functionality in the NHD client is available in the Web Portal - however this is on the development roadmap and will be imminently factored in. There is also a seemingly over complicated way of managing incidents that require different ticket templates to follow a incident > major incident > problem format rather than a more simple work flow trigger that could start this process for you. However this is more a lazy comment than anything else. I tell a lie, there is one more thing that is a negative; it wont make me a cup of coffee! However that being said, I have such confidence in the capabilities of the NHD team; I would bet it will make me a coffee in a future release!

  • Reviewer Source 
  • Reviewed on 25/01/2019