---
description: Learn more about Utilmate price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
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title: Utilmate Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Recurring Billing Software](/directory/30927/recurring-billing/software) > [Utilmate](/software/200113/utilmate)

# Utilmate

Canonical: https://www.capterra.co.nz/software/200113/utilmate

> Billing solution for utility companies, embedded networks,  body corporates requiring billing, collections \& customer portal.
> 
> Verdict: Rated **4.5/5** by 4 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Utilmate?

Billing solution that features invoice, payment \& customer management for utility billing. Real-time charging and cloud billing solution for hot \& cold water, electricity, gas, \& internet re-sellers.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 4 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Utilmate
- **Founded**: 2017

## Commercial Context

- **Starting Price**: US$0.60
- **Pricing model**: Usage Based (Free Trial)
- **Pricing Details**: Choose the Utilmate plan that's right for your business starting from US$0.60 per account per month. An account is defined as a single service (electricity, gas, water, ISP etc) at a property. A property may have one or multiple accounts.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, Guernsey, New Zealand, United Kingdom, United States

## Features

- ACH Payment Processing
- Billing & Invoicing
- Contact Database
- Customer Management
- Customisable Invoices
- Meter Data Management
- Metered Billing
- Mobile Access
- Online Payments
- Payment Collection
- Payment Processing
- Penalty/Cut-Off Processing
- Rate Management
- Refund Management
- Reporting & Statistics
- Self Service Portal
- Third-Party Integrations
- Work Order Management

## Integrations (4 total)

- GoCardless
- Stripe
- Xero
- Zendesk Suite

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Recurring Billing Software](https://www.capterra.co.nz/directory/30927/recurring-billing/software)

## Related Categories

- [Recurring Billing Software](https://www.capterra.co.nz/directory/30927/recurring-billing/software)
- [Utility Management Systems](https://www.capterra.co.nz/directory/30972/utility-management-systems/software)
- [Billing and Invoicing Software](https://www.capterra.co.nz/directory/30015/billing-and-invoicing/software)
- [Utility Billing Software](https://www.capterra.co.nz/directory/20017/utility-billing/software)

## Alternatives

1. [BOSS811](https://www.capterra.co.nz/software/206223/boss811) — 4.8/5 (71 reviews)
2. [Dynamics Billing](https://www.capterra.co.nz/software/81688/dynamics-billing) — 4.6/5 (5 reviews)
3. [SMART360](https://www.capterra.co.nz/software/220105/bynry) — 5.0/5 (1 reviews)
4. [TrueContext](https://www.capterra.co.nz/software/131789/prontoforms-mobile-forms) — 4.6/5 (329 reviews)
5. [Zego](https://www.capterra.co.nz/software/1012995/zego) — 4.5/5 (81 reviews)

## Reviews

### "Easy to use" — 4.0/5

> **Elham** | *27 August 2024* | Utilities | Recommendation rating: 9.0/10
> 
> **Pros**: Can do majority of the automation. User friendly.
> 
> **Cons**: Templating error is not an easy fix. Some persisting back end issues which no one has an answer to. Few occasions where I got 3 different answers for the same persisting problem.
> 
> Great team. User friendly. Like the reporting style.

-----

### "Excellent and Affordable Utility Billing Software" — 5.0/5

> **Joy** | *12 March 2024* | Utilities | Recommendation rating: 10.0/10
> 
> **Pros**: When searching for billing and customer management software (previously handled by our accounting software), we chose Utilmate because it is Cloud-based and affordable, and industry-specific -- built specifically for utilities. The software has exceeded our expectations. Even though it runs in the in cloud, it is responsive and fast. Our utility is unlike others in the way it bills and Utilmate deftly handles our exceptions. The customer support could not be more responsive, understanding and willing to work with us. It is a relief to have software specifically for our billing and customer management that is separate from our accounting program but still syncs with it.
> 
> **Cons**: The initial billing had some bugs, which Utilmate fixed in a very timely manner, and the learning curve was a little steep, but I think that's more about the exceptions specific to our utility that required some workarounds. Still working on making the reconciliation between our accounting system and Utilmate easier.
> 
> Could not be happier\! Excellent support, great software, feel like our billing is in good hands.

-----

### "Ease of use -customisable with great support" — 4.0/5

> **Kathy** | *18 November 2021* | Utilities | Recommendation rating: 9.0/10
> 
> **Pros**: Utilmate took us from a relatively easy system to use, to one that while still having ease of use, it incorporated so many more features. We have a great relationship with the support team and they understand our requirements well enough to assist us in customisable solutions.
> 
> **Cons**: This is a tough one as we make changes when required, so we are left with little frustration. Some solutions take longer than others, but we have a direct line to discuss and offer feedback.
> 
> It has been a very positive experience and the support is invaluable. I have used various other software solutions in the past and it is tough to get someone to listen to your concerns, let alone implement solutions.

-----

### "Fulfils a Niche we needed\!" — 5.0/5

> **Christian** | *24 August 2021* | Utilities | Recommendation rating: 10.0/10
> 
> **Pros**: We were attracted to Utilmate as we are a very small Water Utility, and the pricing model suited us due to this.  The software as a subsidiary and having the support of a much larger market player for very large utilities, gave us the confidence that we would be able to mature together with Utilmate.   We found most functions that are standard with Utilmate fulfil what we require.
> 
> **Cons**: Some parts of the process do fall across multiple screens, yet Utilmate are improving continually. with both new functionality and a recent User Interface redesign.
> 
> We found Utilmate team very knowledgeable and accommodating to our requirements.  Responses from support are timely and informative. Recent introduction of Web Demonstrations and talks are very helpful to users.

## Links

- [View on Capterra](https://www.capterra.co.nz/software/200113/utilmate)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/200113/Utilmate/> |
| en-AE | <https://www.capterra.ae/software/200113/utilmate> |
| en-AU | <https://www.capterra.com.au/software/200113/utilmate> |
| en-CA | <https://www.capterra.ca/software/200113/utilmate> |
| en-GB | <https://www.capterra.co.uk/software/200113/utilmate> |
| en-IE | <https://www.capterra.ie/software/200113/utilmate> |
| en-IL | <https://www.capterra.co.il/software/200113/utilmate> |
| en-IN | <https://www.capterra.in/software/200113/utilmate> |
| en-NZ | <https://www.capterra.co.nz/software/200113/utilmate> |
| en-SG | <https://www.capterra.com.sg/software/200113/utilmate> |
| en-ZA | <https://www.capterra.co.za/software/200113/utilmate> |
| fr | <https://www.capterra.fr/software/200113/utilmate> |
| fr-BE | <https://fr.capterra.be/software/200113/utilmate> |
| fr-CA | <https://fr.capterra.ca/software/200113/utilmate> |
| fr-LU | <https://www.capterra.lu/software/200113/utilmate> |

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