17 years helping New Zealand businesses
choose better software
SpotOn
What Is SpotOn?
Transform your bar operations with lightning-fast, easy-to-use POS and handheld solutions designed to speed up service and boost sales. We offer contactless, QR ordering, and payment options, marketing & review management, loyalty programs, and so much more.
Who Uses SpotOn?
SpotOn is a fully-integrated restaurant and retail management system empowering businesses of all sizes with digital tools supported by personal service at a fair price.
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SpotOn
Reviews of SpotOn
Alternatives Considered:
Spot On Restaurant
Pros:
The customer service is top notch. Every time I call in, whoever is on the other line is always ready and eager to answer any questions I may have. They also provide useful input on strategy with how to create a button, modifier or how to implement an idea I have in my head and put it to use via our POS.
Cons:
The keyboard is the only negative thing with SpotOn. It's a funny joke amongst our staff at how awesome the system is top to bottom but the keyboard is the only part of SpotOn restaurant we don't understand.
SpotOn Response
2 years ago
Thanks for the feedback! We're sorry to hear about the keyboard--send us an email at [email protected] and we can look into troubleshooting that for you!
Alternatives Considered:
Exceptional Service from Spot On/[sensitive content hidden]
Pros:
I recently had the pleasure of working with Spot On, particularly with [sensitive content hidden], and I must say, the service provided was exceptional. From the moment we inquired about their Point of Sale (POS) system, [sensitive content hidden] was attentive, knowledgeable, and went above and beyond to ensure we got the best deal possible. One of the standout aspects of our experience was the competitive rate offered for their POS system. Not only did Spot On match the rates of a popular POS system, but they actually managed to beat it, which was a pleasant surprise. This demonstrated their commitment to providing value for their customers. Moreover, [sensitive content hidden] expertise and professionalism were evident throughout the process. He took the time to understand our specific needs and tailored the solution accordingly. He patiently addressed all our questions and concerns, ensuring we felt confident in our decision. Overall, I highly recommend Spot On and [sensitive content hidden] Monroy for anyone in need of a reliable POS system and exceptional service. Their competitive rates, coupled with their personalized approach, make them a standout choice in the industry.
Cons:
A few months ago, we had problems with our credit card processing. They quickly found out that the software was outdated so they quickly updated it. Problem resolved.
SpotOn Response
10 months ago
Thank you for the feedback and for taking the time to leave us a review, Maria. Customer service is important to us, and we're so happy to hear about your positive experience with our team. We look forward to continuing to help you grow your business.
BEWARE!! DO NOT USE SPOTON
Comments: Will be shopping for a new system tonight. Regret every second that I trusted Jake to set up in two locations.
Pros:
Nothing. I honestly cannot say one good thing about this system.
Cons:
From not allowing us to start a tab with American Express to not allowing us to re adjust a tip if it was entered incorrectly.. For the system to not have a fail safe function to not allow a 1million percent tip is absurd...
SpotOn Response
9 months ago
Trent, this is not the experience we want you to have, and we sincerely apologize for the issues you've faced. Can you please provide us with the best phone number to reach you at [email protected]? We want to rectify the situation or assist with any additional concerns you may have as soon as possible.
Pretty Good
Pros:
I love how clean & simple this POS is. I like the layout, and the reporting aspect is great. I love the dual-pricing. I like that they offer a cellular backup incase of an internet problem. Building menu's and adding items is easy. I love all the different printer options, taxing etc. You can get pretty specific. I love the permission's based job positions.
Cons:
It's not meant for pizza places. The customer info is hard, I wish the phone number name and address would automatically pop up. I don't like when it goes down. I don't like that there's three different websites (BOH, reporting, Dashboard) and then another if you get gift cards (through ECS.)
SpotOn Response
2 months ago
Thank you for this thorough feedback and review. We are excited to report that we're busy streamlining those three websites to get you an easier user experience!
[sensitive content hidden] is STELLAR
Comments: Overall things are great. The support system is much improved than it was originally. I would still suggest that the same person working on a support ticket follow it through to the end/completion. We often have 3-4 people try to help us with issues and have to repeat the problem several times to get them up to speed. We are pleased with the improvements in reliability of the system compared to a year ago this time.
Pros:
[sensitive content hidden] is STELLAR! We have had the great fortune of working with him over the last 6 months. He is a man of many talents. He has helped us troubleshoot and resolve some printer issues (hardware), and worked through some programming issues (software) with our integration to R365 accounting. He is always very easy to work with and quick to respond. He is willing to really dig deep and figure out our issues. We love working with him.
Cons:
Early on we could tell that you were growing too fast and too big. There were lots of situations with lapse in communication and release of new features that didn't work properly. As well several times that the reporting sites when down during very busy shifts. It didn't earn a lot of trust with our teams. We really want to implement the Handheld devices for our servers and the product is completely different than the workstation. Its like teaching someone to use 2 different systems. Make them the same please. AND SOON!
SpotOn Response
10 months ago
We appreciate your feedback, Daniel, and want to thank you for taking the time to leave us a review. We are constantly evolving our tech and its capabilities to better support businesses, so we've passed along your feedback on our handhelds and work stations. We're glad to hear about your experience with your Restaurant Success Manager and that you've had an improved experience with our support team. Customer service is extremely important to use. Thank you for being a part of the SpotOn family, Daniel and we look forward to continuing to help you grow your business.
Switch to Spot On
Comments: I would highly recommend SpotOn for a restaurant business. I look forward to being able to tap into more features as we grow.
Pros:
The customer service has been great and the variety of features it has will be helpful as we grow.
Cons:
The switch wasn't as easy as it looked but the customer service reps have been very quick to respond and help us through every issue.
SpotOn Response
7 months ago
Thank you for your feedback on our customer service and restaurant tech! We know you'll love the reporting and other functions that are designed to help your business grow.
Easy working capital
Comments:
Great! Same day transfer was perfect
Pay back plans is very convenient
Pros:
Quick & ver clear with with Question and Answer
Cons:
Loan amount would be helpful if it a little more
SpotOn Response
4 months ago
Thank you for allowing us to support you and provide your business with extra funding.
I love Spot On
Comments: Ocerall the experience has been positive
Pros:
My rep has been very responsive. He has stuck with us through the entire sale and conversion. I highly appreciate [sensitive content hidden].
Cons:
We had issues with how the KDS was processing orders but it has been resolved.
SpotOn Response
4 months ago
Thank you for the positive feedback! We love to hear that your rep has been so supportive.
Alternatives Considered:
SpotOn POS
Comments: [sensitive content hidden] has been an invaluable resource for our restaurant business. His expertise in restaurant software and exceptional customer service has been second to none. Our payroll and reporting processes have been seamlessly integrated, and the user-friendly interface has made training a breeze. With [sensitive content hidden] help, we have been able to easily manage multiple locations and administrators. Our overall experience with [sensitive content hidden] has been nothing short of exceptional, and we highly recommend his services to any restaurant business.
Pros:
Customer service, friendly usage, overall platform, integración capabilities, progressive software, Reporting.
Cons:
As with any software there are multiple updates, I would like to take parts of the mavens to improve the customer experience.
SpotOn Response
9 months ago
Thanks for the shoutout, Antonio! Customer service is important to us, and we're glad to hear about your experience with our team. We look forward to continuing to help you grow your business.
Spoton for life
Comments: Spoton has been one of my best assets in growing my business
Pros:
Spoton has been wonderful, i love the fact i can always talk to a real person
Cons:
Honestly so far i dont have anything i dont like about spoton
SpotOn Response
4 months ago
This is music to our ears. It's our pleasure to support you and your business!
Alternatives Considered:
Customer Service
Pros:
We appreciate the responsiveness of the staff at SpotOn. We feel supported by their support team and like we have contingencies in place in case something were to go wrong like internet outtage and system glitches. We feel these would be quickly handled and tended to.
Cons:
There's a learning curve with SpotOn. The system can be a little bit confusing to understand at first because you have to be navigate different websites. However, the staff is always available.
SpotOn Response
last year
We appreciate the feedback, Nachely. Customer support is important to us, and we're happy to hear about your experience with our team - especially during your initial learning curve. We look forward to continuing to help you grow your business.
Alternatives Considered:
Great investment for your business to succeed
Comments: I LOVE IT! and i am a hard business owner to please! The entire team that i worked with from the beginning were and still hands on. Thanks to everyone
Pros:
Effective and in point and has tons of options for my restaurant, customer service is outstanding, back up router is a huge plus when the Internet goes down you can still be able to operate
Cons:
Closing day report need to be more clear
SpotOn Response
last year
Thank you for your kind words, Mina, and for taking the time to leave us a review. We're proud to help support you and your business.
Great product that needs fine tuning
Comments: Customer service has been great and they are always kind. They helped go through the system when I got the new pos in the store.
Pros:
I like the ability to provide a discount for cash sales. The POS is user friendly. The layout is user friendly. The website created was better than I expected.
Cons:
I could not merge my gift cards that I previously used because there were letters in the code. I now have to accept as cash and then the reports are incorrect. Any customers that I had with loyalty before do not merge to SpotOn because I did not use phone numbers for in store orders. The first POS system was never shipped so I needed a new order to have one shipped. I spent weeks on the phone with tech support because it was not updating properly and finally I was sent a new system that is working properly. I am now charged for multiple POS systems although I only have one. I have spent a month trying to get it sorted out but have not been refunded for the overcharge and although billing cancelled the extra equipment, I am being charged again extra for this month. Virtual Terminal is not great for sending invoices and does not sync with inventory. Big problem when the business is selling inventory. Not able to exchange an item.
SpotOn Response
2 years ago
Thank you for the feedback, Sheila. We passed this on to client services, and I'm happy to hear a team member has helped to resolve your pain points and billing issues. Please don't hesitate to reach us at [email protected] for additional assistance.
Tushar Brazilian Express Utah
Comments: Superb. Love the product and the company. I have already referred my friends that own restaurants to [sensitive content hidden] and SpotOn
Pros:
The local support from [sensitive content hidden] and his team have been very attentive to details and very hands on with customer support and technical service. The company has always treated us fairly. And we value that.
Cons:
Nothing. There have been a few outages that were inconveniences for an hour. No big deal.
Great Customer Support
Comments: We have not had any major issues. Ease of use and building menus and making changes is a great benefit. Customer service has been great.
Pros:
[sensitive content hidden] assisted us in making sure we were able to make our expo screen work to fit our needs. If he was not able to assist with features we wanted to be able to use, he researched how to make them work for us. [sensitive content hidden] has always been a great help with questions regarding answered quickly and made sure I was passed on to the correct person, to assist us.
Cons:
The order entering screen is sometimes way more steps than it seems it should be.
SpotOn Response
9 months ago
We appreciate the feedback, Angela, and thank you for taking the time to leave us a review. We're happy to hear about your experience with our customer support team and look forward to continuing to help you grow your business.
Spot on replaces Emagine POS
Comments: 1-10, id say 2
Pros:
I think Spot on, since taking over Emagine POS, has gone down hill, You never know who you will be getting support from. The reporting does not seem accurate. Not happy with it at all. Would definately be looking in to another POS system if my father wasnt so dedicated to [sensitive content hidden] and [sensitive content hidden] who sold to Spot on (I think thats what happend). Sent us a computer that was "New" but was linked up with another company, so def not new. Trying to hook up a register drawer to our take out computer....yeah that doesnt work. Networks are all screwed up. Not easy to set up anything. Just simply not happy. Was better off with Emagine. But event with them towards the end. Would have looked into another POS system. Maybe you should send people out on the field to help people, that may not be computer literate, to get through issues. just saying.... not everyone knows a lot about setting up computers, etc. Send techs out to help, would make a big difference. Spot on, absolutely do not reccommend for small business owners. but yes, maybe you are good for the Lincoln Finaical Center in Philadelphia.
Cons:
You could improve by sending out people to help small business owners understand the step up and features you offer, you pretty much make us figure things out on our own.... adding a new printer or register, good luck. Our takeout register wont hook up with spot on and open, like our bar register. Try talking to "[sensitive content hidden] " from where ever the hell he is located, no answers. cant figure things out. Send out technicians or send out reps to help and not over the phone. you literally get nowhere and throw in the towel and half ass work with what you can use.
SpotOn Response
last year
That's not the experience we want you to have, Emily. I've spoken to a member of our customer service team about your case, and we will be reaching out to discuss the status of your account and the final SAAS charge. If you require additional assistance, please don't hesitate to contact [email protected].
[sensitive content hidden] is the best support!
Pros:
I like the ease of its use. I like that we can take tap and chip payments. I love that when we do have an issue [sensitive content hidden] helps us resolve our issue in a timely manner. He does not give up when we run into issues.
Cons:
Lack of payroll integration with Paylocity.
SpotOn Response
10 months ago
We love to hear it, Carissa and thank you for taking the time to leave us a review. Small businesses are at the core of their local communities, and we’re proud to help support them and the people who run them.
SpotOn
Comments: SpotOn has challenging communication between Merchant and company.
Pros:
POS features ability to complete various types of transactions.
Cons:
Customer support account representative negligence
SpotOn Response
last year
Robert, this is not the experience we want you to have. To help us understand more about the issues you've experienced, please email us at [email protected]. We want to get in touch and rectify this situation. Thank you.
Going above and beyond
Comments: It was rocky in the beginning. But now that I have met my case manager [sensitive content hidden] who knows a lot and fixed every problem that was done wrong by my area manager. She really messed a lot up. thanks to [sensitive content hidden], [sensitive content hidden], [sensitive content hidden] who went above and beyond to fix everything. The Pos is very easily understandable to use.
Pros:
Very easy program to use. 24 hr customer support.
Cons:
There were promises before signed up with Areas rep . She mad a lot of mistakes and did not really know about the product she was selling. I the end spot on made up for it.
SpotOn Response
last year
Thanks for this feedback, Albert. We're glad the customer success team could help make this right.
We love spot on.
Pros:
Spot On is a great restaurant POS and helps us operate our daily business. We have support specialist [sensitive content hidden] that works closely with us and makes everything even better.!
Cons:
Spot On is constantly evolving so from time to time there are updates that can take some time to load.
SpotOn Response
12 months ago
David, we're happy to hear you're getting excellent support from our team and are enjoying your SpotOn experience. We look forward to continuing to help you grow your business.
simple to set up and use
Pros:
ease of set up. easy to combine with our other products
Cons:
fees are higher than some of the other options
SpotOn Response
8 months ago
We love to hear it, Cristian, and thank you for being a part of the SpotOn family.
SpotOn payment services
Comments: Overall: I have worked with Spoton for over two years and I can tell that their technology keeps improving. I currently use the facing display and it is perfect for my loyal customers. I can provide a notch service and keep my customers engaged with Spoton’s all-around platform. [sensitive content hidden] has provided excellent customer service whenever I am in need or when I need new ideas to engage with my customers.
Pros:
. Customer service is the reason why I am with Spoton, in addition to the great technology and reporting.
Cons:
I would love to have equipment with dual display
SpotOn Response
last year
Thank you for your kind words, Lucia. We are thrilled to hear you've been with us for over 2 years! Small businesses are at the core of their local communities, and we're proud to help support them and the people who run them.
SpotOn is SPOT ON
Comments: 10/10
Pros:
I love that its versatile, all in one, and has great customer support to answer any questions and show you anything you need to know with a quick zoom call.
Cons:
It would be great if loyalty/reward programs were automatically included in any plan
SpotOn Response
last year
That's music to our ears, Connie. Thank you for your feedback. We look forward to continuing to help you grow your business.
[sensitive content hidden] customer service is Awesome
Comments: I truly appreciate [sensitive content hidden] helping me solve issues quickly than any other person I talked to. She provided excellent customer service
Pros:
I like the User interface and ease of use. I truly appreciate [sensitive content hidden] helping me solve issues quickly than any other person I talked to.
Cons:
The monthly fees are getting expensive . Though I have been with spot on for more than 3 years, the monthly fees were getting higher.
SpotOn Response
last year
Thank you for the feedback, Aruna. Customer service is important to us, and we're happy to hear about your positive experience. We look forward to continuing to help you grow your business.
Nightmare from day 1
Comments: Not good.. I do not recommend!!
Pros:
The virtual terminal was fairly easy to use.
Cons:
We also had them develop a logo and website for us and the first logo they sent us looked like a 12 year hand drawn, shadow text of our business name. Not creative to say the least. We ended up paying someone within the company that is familiar with PhotoShop to design it. I have asked over and over to have our contact info changed and they say it's done, but reverts back to old info. Trying to cancel the service was as painful as setting up. They keep charging us even though we canceled well over a month ago.
SpotOn Response
last year
We are sorry to hear about the issues you experienced, Gail. I looked into your case and saw that a member of our customer service team was able to get a hold of you to help rectify the situation. If you need additional assistance, please don't hesitate to reach us at [email protected]. Again, we apologize for the trouble you've experienced.