---
description: Learn more about ICR Evolution price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
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title: ICR Evolution Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [ICR Evolution](/software/196596/icr-evolution)

# ICR Evolution

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> Omnichannel software solution for contact centers, providing a seamless customer experience across voice, email, chat, \& social media.
> 
> Verdict: Rated **4.6/5** by 16 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses ICR Evolution?

We serve a variety of clients: from large outsourcers to small and medium companies, who use it for multiple purposes such as customer care, telesales and debt collections.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 16 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: trueIT systems
- **Founded**: 1994

## Commercial Context

- **Pricing model**: Per User
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise)
- **Supported Languages**: English, French, Spanish
- **Available Countries**: Algeria, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Dominica and 50 more

## Features

- Agent Interface
- Alerts/Escalation
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- CRM
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Transfer
- Callback Scheduling
- Campaign Management
- Chatbot
- Computer Telephony Integration
- Dashboard
- IVR
- Queue Management
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Surveys & Feedback
- Text to Speech
- VoIP

## Integrations (1 total)

- Zoho CRM Plus

## Category

- [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software)

## Related Categories

- [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software)
- [IVR Software](https://www.capterra.co.nz/directory/30231/ivr/software)
- [Contact Centre Software](https://www.capterra.co.nz/directory/32035/contact-center/software)
- [Call Recording Software](https://www.capterra.co.nz/directory/30533/call-recording/software)
- [Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software)

## Alternatives

1. [Genesys Cloud CX](https://www.capterra.co.nz/software/21409/genesys-cloud) — 4.3/5 (262 reviews)
2. [CXone Mpower](https://www.capterra.co.nz/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)
3. [Five9](https://www.capterra.co.nz/software/132405/five9) — 4.2/5 (481 reviews)
4. [Talkdesk](https://www.capterra.co.nz/software/132852/talkdesk) — 4.5/5 (732 reviews)
5. [Voiso](https://www.capterra.co.nz/software/203121/voiso) — 4.7/5 (30 reviews)

## Reviews

### "Buen Software para Contact center" — 4.0/5

> **Micaela** | *16 April 2024* | Telecommunications | Recommendation rating: 9.0/10
> 
> **Pros**: la facilidad de implantación y de trabajo para el agente
> 
> **Cons**: a la hora de realizar informes personalizados requiere mucho trabajo. la parte de analytics e informes está un poco de caja y hay que hacer mucho trabajo extra para personalizar
> 
> muy buena experiencia durante todos estos años.

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### "Un gran producto" — 5.0/5

> **Héctor** | *16 January 2024* | Telecommunications | Recommendation rating: 9.0/10
> 
> **Pros**: Es muy personalizable, facilmente implementable en casi cualquier modelo de negocio
> 
> **Cons**: El crecimiento de algunas tablas y la organización de los datos del cliente en BBDD. El producto necesita algo que permita escalar en cantidad de agentes y en años de uso sin afectar gravemente al rendimiento de la máquina.
> 
> Muy satisfactoria, es facil de implementar y bastante sencillo de mantener, muy muy personalizable y ofrece muchas posibilidades de integración.

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### "Producto muy recomendable" — 4.0/5

> **Víctor Manuel** | *16 January 2024* | Telecommunications | Recommendation rating: 8.0/10
> 
> **Pros**: Facilidad de uso y supervisión así como funcionamiento diario.
> 
> **Cons**: No tengo realmente temas que no me hayan gustado del producto.

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### "Nuestro trabajo diario" — 4.0/5

> **Juan Carlos** | *16 January 2024* | Telecommunications | Recommendation rating: 9.0/10
> 
> **Pros**: Fácil usabilidad y configuración. Además es útil en casi el 100% de necesidades de un Call Center
> 
> **Cons**: Podría incluir personalización en la rellamadas que si traían sistemas como Hermes por ejemplo. También se podría incluir programación post finalización (ejecución de Procedimientos almacenados o scripts por ejemplo)
> 
> Pues mi experiencia después de más de 10 años de uso diario de Evolution desde la visión de desarrollo es muy buena. Es un sistema cómodo y muy completo para las necesidades del call center.

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### "Usuario final e integrador (Partner)" — 5.0/5

> **💻 Raúl** | *4 July 2022* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Fácil implementación, facilidad de uso para usuario final, fácil integración y explotación de la herramienta. Consistente, estable, flexible. Soporte en castellano, excelente relación y cercanía del fabricante.
> 
> **Cons**: Funcionalidades adicionales: WFM, BI interno
> 
> Como usuario final, para nuestro centro de soporte, la flexibilidad y la sencillez para el usuario. 

Como integrador, la estabilidad, fácil implementación, calidad del producto relación al precio, el soporte del fabricante.

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## Links

- [View on Capterra](https://www.capterra.co.nz/software/196596/icr-evolution)

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| en-AU | <https://www.capterra.com.au/software/196596/icr-evolution> |
| en-CA | <https://www.capterra.ca/software/196596/icr-evolution> |
| en-GB | <https://www.capterra.co.uk/software/196596/icr-evolution> |
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| en-IN | <https://www.capterra.in/software/196596/icr-evolution> |
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