--- description: Learn more about The Survey System price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: The Survey System Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Market Research Software](/directory/10041/market-research/software) > [The Survey System](/software/19643/the-survey-system) # The Survey System Canonical: https://www.capterra.co.nz/software/19643/the-survey-system Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/19643/the-survey-system?page=2) > Modular software for working with telephone, online, in-person and printed questionnaires as well as panel management. > > Verdict: Rated **4.6/5** by 18 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses The Survey System? People who conduct market research, customer satisfaction, public opinion, employee attitude and any other kinds of surveys. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 18 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Creative Research Systems - **Founded**: 1982 ## Commercial Context - **Starting Price**: US$49.00 - **Pricing model**: Flat Rate - **Pricing Details**: It is also available at $1499 per license and $2499 per license. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Windows (Desktop), Android (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Complaint Monitoring - Customisable Templates - Data Analysis Tools - Email Marketing - Feedback Management - Live Results Sharing - Offline Response Collection - Online Polling - Panel Management - Question Branching - Question Library - Reporting/Analytics - Skip Logic - Survey Builder - Survey/Poll Management - URL Customisation ## Category - [Market Research Software](https://www.capterra.co.nz/directory/10041/market-research/software) ## Related Categories - [Market Research Software](https://www.capterra.co.nz/directory/10041/market-research/software) - [Survey Software](https://www.capterra.co.nz/directory/30092/survey/software) - [Customer Satisfaction Software](https://www.capterra.co.nz/directory/30541/customer-satisfaction/software) - [Polling Software](https://www.capterra.co.nz/directory/31220/polling/software) ## Alternatives 1. [Jotform](https://www.capterra.co.nz/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 2. [Typeform](https://www.capterra.co.nz/software/137289/typeform) — 4.7/5 (945 reviews) 3. [SurveyLegend](https://www.capterra.co.nz/software/156752/surveylegend) — 4.6/5 (963 reviews) 4. [UmfrageOnline](https://www.capterra.co.nz/software/201674/enquetes-maken) — 4.6/5 (1553 reviews) 5. [Google Forms](https://www.capterra.co.nz/software/176571/google-forms) — 4.7/5 (11363 reviews) ## Reviews ### "Fabulous old-school, no-nonsense research data analysis tool" — 5.0/5 > **Les** | *25 July 2019* | Research | Recommendation rating: 10.0/10 > > **Pros**: I have used The Survey System since it was written in the 1980s. It was written by researchers (not computer programmers) for researchers so it is user-friendly and intuitive. While it will still allow you to import from and export to 80-column punch cards (for old IBM 370s still in use in many universities for example), it has also been regularly updated to include most of the advanced features you would expect in an internet-driven world. Unlike many other data analysis programs which tend to be black box (secretive processes), its processes are relatively transparent so you can easily trace what is happening to your data every step of the way. > > **Cons**: I love it, I have not a single complaint. Of all the computer programs I use, it is by far the most intuitive, easy to use and reliable . > > We undertake a wide range of surveys and other research, from a few hundred short sharp online questionnaires to tens of thousands of lengthy face to face questionnaires with very complex cross-tabs, and it handles them all in its stride. ----- ### "Surveys made easy" — 5.0/5 > **Adam** | *14 October 2024* | Real Estate | Recommendation rating: 9.0/10 > > **Pros**: We have just started trialing this software to get customer feedback > > **Cons**: Only Just started the trial so cannot provide a genuine con right now > > Happy with what the software provides us so far ----- ### "A Look at The Survey System" — 2.0/5 > **Verified Reviewer** | *11 June 2020* | Market Research | Recommendation rating: 3.0/10 > > **Pros**: They provide survey systems for traditional means. Which helps gather data from a unique set of individuals. > > **Cons**: I had compatibility issues when trying to install the software and certain integrations that I needed for exporting the data were not available > > I tried to carry out an online survey however when exporting the data I had a number of issues. ----- ### "Ideal for professional market researchers" — 5.0/5 > **Craig** | *6 August 2017* | Research | Recommendation rating: 10.0/10 > > **Pros**: I've used 'The Survey System' for 7 years, and have found it one of the best value for money options for professional marketing researchers. While mass-market packages like SurveyMonkey claim to have 'professional' or 'academic' options, they are far from it. Advantages include: 1. Well thought out; subtle details other newer companies seem to miss. 2. You setup questionnaires \& analyse offline, unlike cloud-based competitors. Cloud-based apps are slower to work with, and many of your assets (e.g. web templates, grid files, response options) sit on their server. 3. They actually know what 'respondent weighting' is. It still amazes me that many software providers (SurveyMonkey amongst them) don't know what you are talking about when you ask if they have 'respondent weighting'; or worse they confuse it with value weights. 4. Perpetual licensing makes it very economical. The only ongoing cost is paying for a server from a hosting company. 5. Banner tables. 6. Advanced question types. 7. You can see 'under the hood'. Data files, question files, grid files, images, web pages etc. are all stored in your project folder and can be renamed and uploaded as needed. This offers advantages such as being able to keep a survey version, and a reporting version of a questionnaire. > > **Cons**: 1. Graphs are a bit limited compared to Excel. 2. All the modules together are quite pricey, especially given the dollar exchange rate. 3. They prefer you purchase via intermediaries in countries outside of the US. 4. If you buy late in the life-cycle of a version, support will be terminated early, and you will either need to upgrade or pay for support. > > 1\. Survey package for professional marketing researchers. Goes well beyond mass-market packages like SurveyMonkey. 2. Can use for online as well as telephonic / face to face. 2. Well thought out. Subtle details others miss. 3. Value-for-money. 4. Stable, they don't make unnecessary changes on a whim leaving you in trouble in the middle of a research project. 5. Can make changes on the desktop instead of the cloud making it faster. ----- ### "Love it...Super High Value" — 5.0/5 > **Verified Reviewer** | *3 November 2018* | Market Research | Recommendation rating: 10.0/10 > > **Pros**: The system is very robust and full of features to aid in analysis. Further the ability to handle online, phone and field interviews in one system is exceptional. The customer support is unbelievably helpful, responsive, friendly. > > **Cons**: It is not super easy to learn the programming (not like an off the shelf/out of the box). Also, woudl love to see them add conjoint. > > We would highly recommend as a super value that integrates for multiple methodologies. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/19643/the-survey-system?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/19643/the-survey-system) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Structured Data