--- description: Learn more about QAlert price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: QAlert Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Public Works Software](/directory/10042/public-works/software) > [QAlert](/software/191313/qalert) # QAlert Canonical: https://www.capterra.co.nz/software/191313/qalert Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/191313/qalert?page=2) > CRM/311 cloud-based software solution suite, complete with web-app, mobile-app, internal workflow, knowledgebase, and robust reporting. > > Verdict: Rated **4.5/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses QAlert? QAlert is used in local and county government offices and 311 call centers to manage, track and resolve non-emergency citizen requests, work orders, and common complaints. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 6 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: QScend Technologies - **Location**: Waterbury, US - **Founded**: 1998 ## Commercial Context - **Starting Price**: US$10,800.00 - **Pricing Details**: Pricing is based on the population of the served government. Contact QScend for more information on pricing. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Spanish - **Available Countries**: Canada, United States ## Features - Alerts/Escalation - Alerts/Notifications - Assignment Management - Customisable Branding - Dashboard - Feedback Management - Incident Management - Issue Auditing - Issue Tracking - Knowledge Base Management - Mobile Access - Prioritisation - Self Service Portal - Service Level Agreement (SLA) Management - Service Request Management - Task Management ## Integrations (4 total) - Citizenserve - Trimble Cityworks - VUEWorks - eFeedback Manager for Public Agencies ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Public Works Software](https://www.capterra.co.nz/directory/10042/public-works/software) ## Related Categories - [Public Works Software](https://www.capterra.co.nz/directory/10042/public-works/software) - [Service Desk Software](https://www.capterra.co.nz/directory/31027/service-desk/software) - [Complaint Management Software](https://www.capterra.co.nz/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.co.nz/directory/30675/issue-tracking/software) - [CRM Software](https://www.capterra.co.nz/directory/2/customer-relationship-management/software) ## Alternatives 1. [Freshdesk](https://www.capterra.co.nz/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [Freshservice](https://www.capterra.co.nz/software/132997/freshservice) — 4.5/5 (685 reviews) 3. [JIRA Service Management](https://www.capterra.co.nz/software/138769/jira-service-management) — 4.5/5 (763 reviews) 4. [Zendesk Suite](https://www.capterra.co.nz/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "QAlert for the City of Aspen" — 5.0/5 > **Rebecca** | *3 October 2019* | Government Administration | Recommendation rating: 9.0/10 > > **Pros**: I like the simplicity of the interface, particularly on the Service Requests tab. I also like the configuration of the Service Request Types and how easy they are to manage. I like the reporting capabilities, although there are some limitations imposed by the Data Sources that prevent being able to make creating certain kinds of combined-information reports. I like being able to automate production and distribution of reports via email. > > **Cons**: The fact that the reporting engine cannot recognize the difference between week days and week end days, while the main software can, means our reporting on response times is off. The charting and linking features both function in ways that are problematic. The series function in charting is very unclear, as to what one might expect to appear on the chart. The linking feature is misleading in that it will show activities from the Master on the copy request, but the copy request maintains independence of request status. This confuses request metrics and accountability for each request getting handled on time. Also, I wish the rules for when escalations are sent were not completely global, but could be defined by group. We have many different departments that function according to their own rules, so one global setting on this is not enough. As far as security, I wish there were a way to "lock down" some data so if a department wanted their data to be completely private, it would not show up for any unauthorized individual (such as on reports). Conversely, it would be nice if there were a way to "share" a request in which multiple departments had an interest- right now, a Service request type is associated with one department, so based on the type, only one department can take ownership for (and work on) a request at a time. > > We are now getting visibility into data as a City that was previously siloed by department with no central data repository. Because of this, we are also gaining visibility into processes and needs unique to each department. We can also compare needs across departments and volume of requests. It is good to know this data is captured for historical purposes, as well. ----- ### "QAlert Review" — 4.0/5 > **Tatyana** | *3 October 2019* | Public Relations & Communications | Recommendation rating: 9.0/10 > > **Pros**: What I like the most about the software is that is easy to use and navigate; also, customizing the software is very easy and it does not require a lot of effort. > > **Cons**: What I like least about the software is that reporting can be a little confusing (I already took the certification); for example, the time zone is not set up to EST. Also, we are unable to upload PDF/image files directly into QAlert for our user to use see them; we can only upload the link to redirect them to the website. Lastly, I do not like that we cannot assign access to data based on department/user group. ----- ### "Review" — 4.0/5 > **Hannah** | *11 October 2019* | Government Administration | Recommendation rating: 8.0/10 > > **Pros**: Easy to make changes to request types and routes and great customer service. > > **Cons**: Reporting Features need to be more robust ----- ### "Quick Implementation" — 4.0/5 > **Wendy** | *18 October 2019* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: How easy it is for a non-IT professional to set up and navigate. It is so convenient and efficient to be able to do admin work. > > **Cons**: You really need a SQL background to take full advantage of the Reporting features. Once the reports are created, they are very easy to use/modify to meet your needs. > > Great value\! It has allowed us to expand our services and number of responders without additional costs. ----- ### "Amazing Government CRM Software" — 5.0/5 > **Paul** | *5 October 2019* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: Ease of use, EXCELLENT customer support. Training Department. > > **Cons**: There is really nothing that comes to mind as a con. > > As an long time user of over 10 years, this has been the best decision every made. I have seen the product migrate and improve over time. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/191313/qalert?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/191313/qalert) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | ----- ## Structured Data