15 years helping New Zealand businesses
choose better software

What Is Commusoft?

Commusoft’s all-in-one system offers everything you need to provide a world-class customer experience from initial inquiry to job completion.
- Focus on customer relationships with a 360° view of what’s happening in real-time
- Automate the most complex processes to grow your business without increasing your headcount
- Lift the admin burden off your team’s shoulders with 24/7 customer self-service
- Convert more opportunities into sales
- Generate transparent job profitability reports

Who Uses Commusoft?

Commusoft is an all-in-one trades solution focusing on commercial and mechanical plumbing, electrical, HVAC, and facility management business processes for installation, maintenance, and repair jobs.

Commusoft Software - Commusoft Devices
Commusoft Software - Commusoft's Reports and Dashboard
Commusoft Software - Commusoft's Inventory Management system
Commusoft Software - PPM Management
Commusoft Software - Asset Management

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Reviews of Commusoft

Average score

Overall
4.8
Ease of Use
4.6
Customer Service
4.8
Features
4.6
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
77%
4
21%
3
2%
Phil
Phil
Director in UK
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

Reliable, advanced, bespoke software that I genuinely couldn't run my business without.

5.0 6 years ago

Pros:

Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening.

Simon
Managing Director in UK
Utilities, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Exquisite

5.0 2 years ago

Comments: Since incorporating Commusoft in to our business in 2012, the software has assisted us greatly in developing and growing as a business. They are constantly working on new updates and developments to improve the software and add new features and if you do have any issues along the way, they are always on hand to assist you with client support.

Pros:

It covers almost everything we need from the diary, invoicing, estimating and key reporting.

Cons:

Integration (transfer of date) with Sage can be problematic. It wasn't always problematic but has been more recently.

Christopher
heating engineer in UK
Building Materials, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

very good software for our heating buisness

5.0 2 weeks ago New

Pros:

It takes the stress out of managing invoices, diary maintaince, job scheduling and is really easy to use. it allows us to create customer profiles and have all the work carried out at hand easily to monitor over the years

Cons:

sometimes it does not always link to our accountancy software- we have to manually rest it

Martin
Heating engineer, Director in UK
, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Experience with commusoft

3.0 7 years ago

Comments: When you first start you should be given more one to one help, then mistakes wouldn't happen.
Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better.
Seem to be having lots of problems with the two systems together quick books and commusoft.

Pros:

Customer data base, quick to find out what you have done at a property,

Cons:

need more training on how to use the software, now ive been using it a while, I'm sure there is plenty of bits I'm not using that I could be using

Commusoft Response

7 years ago

Hi Martin, we appreciate users have different roles/skills within a business, so we provide users access to our knowledge base which contains videos/guides about how to use the system. We have training programmes for 1-2-1 training, walking clients through the system and provide consultation on how to adhere to best practises when using the system. Let me know if you want more details. I've checked with the technical team regarding QB and cannot see open tickets with you on this, please email [email protected] who will be happy to help. As much as we would love to have all our clients on the new version, the process is not a simple software upgrade and much more like moving from one software to another. This means the process is longer and more complex. We¿ve already started migrating clients as part of the beta program so we can make sure we are ticking all the boxes as your data is important to us, as it is to you.

Jamie
Office Administrator in UK
Construction, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great, All-In-One Package!

5.0 3 months ago

Comments: Very positive, they've always responded to our questions and issues in a timely manner. We'll be using the software for the foreseeable future.

Pros:

The fact that everything is included in one place is a massive pro, from the initial customer enquiry, to the quote, then the job, then the invoice! It means everything can be tracked very easily, which in turn means tracking KPIs is a breeze.

Cons:

There aren't many cons, one thing that would be nice is for additional works to contain a parts list.