Who Uses This Software?
We operate on an international level and the solution is applicable to all industries. If your clients use WhatsApp, Facebook Messenger, Apple Business Chat, Viber and/or Telegram, you should, too.
Average Ratings
5 reviews- Overall 4.6 / 5
- Ease of Use 4.4 / 5
- Customer Service 4.7 / 5
- Features 4.2 / 5
- Value for Money 4.7 / 5
Product Details
- Starting Price US$109.04/month
- Pricing Details Monthly fee includes unlimited chats with 100 MAU, 1 agent & 1 channel
- Free Version No
- Free Trial Yes
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Deployment
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
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Training
Live Online
Webinars
Documentation
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Support
Business Hours
Vendor Details
- MessengerPeople
- https://www.messengerpeople.com/
- Founded 2015
About Messenger Communication Platform
Browser-based software solution for customer communication via the most popular messaging apps: WhatsApp, Facebook Messenger, Apple Business Chat, Viber and Telegram. With our platform, you can resolve incoming customer inquiries over one central platform with an intuitive interface and automation options. Start reducing support costs, raise productivity, and increase your customer satisfaction.
Messenger Communication Platform Features
- Batch Communications
- Chat / Messaging
- Content Management
- Email Distribution
- Interactive Content
- Multi-Channel Communication
- On-Demand Communications
- Personalisation
- Print Management
- Template Management
- Video Content
- Analytics
- Churn Management
- Communication Management
- Community Management
- Content Syndication
- Feedback Collection
- Gamification
- Live Chat
- Video Content
- Alerts / Escalation
- Appointment Management
- Call Centre Management
- Email Management
- Knowledge Base
- Live Chat
- Performance Metrics
- Queue Management
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Virtual Assistant
- Workflow Management
Popular Products
Messenger Communication Platform Most Helpful Reviews
Good for musicians
Reviewed on 4/10/2019
Thaddeus G.
Pros: Able to connect to Facebook users and sms messages
Cons: Some security issues but good overall highly recommended
Vendor Response
by MessengerPeople on 9/10/2019
Hi Mr. Greear,
Thank you very much for your positive evaluation of our Messenger Communication Platform. However, you indicate that we also offer SMS as a channel which is not the case. We purely focus on messaging apps: WhatsApp, Facebook Messenger, Apple Business Chat (iMessage), Telegram and Viber are the channels we offer for customer communication. You also mentioned "Some security issues". This must be a mistake. We haven't had a single security problem in our entire history. Disruptions or security problems with the respective messaging apps are outside of our influence.
We wish you continued success with our platform.
Best regards,
Your MessengerPeople team
Messenger communication
Reviewed on 7/01/2020
Alba V.
Comments: My overall experience with the software so far is good, I like how easy it is to use. I’m able to keep everything organize, from doing webinars to utilizing the calendar while also communicating with other people and clients
Pros: I like that this software it’s easy to use, and up to date
Cons: I’m still experimenting using this software so at this moment I can’t say what I liked the least.
Brilliant Platform
Reviewed on 8/10/2019
Ollie P.
Pros: The Messenger Communication Platform is really easy to use and has transformed our customer service offering. Not only are we now able to provide answers to user questions 24/7 through the automated response system, but we are also able to offer personalised communications with our support team with the live chat function, all using WhatsApp. So far the feedback has been amazing.
Cons: The analytics could be a lot better. We are currently having to do a lot of manual work gathering meaningful metrics. The pros far outweigh the cons though.
The best Messenger Platform that we ever used
Reviewed on 5/09/2019
Daniel G.
Pros:
- easy to use
- very quick implementations
- very modern
- very fast for customers to react
Cons: - there is nearly no point that we don't like; sometimes there are some bugs which will be fixed within hours
Good product
Reviewed on 13/12/2019
Christoph B.
Pros: It makes it possible that we can still use whatsapp as a company
Cons: The cases, when it's not intuitive, when it's not self explaining and you switch from account to Mia to settings to notify settings and you don't really understand how everything corresponds with each other.
