NetSupport Manager

NetSupport Manager

by NetSupport

Who Uses NetSupport Manager?

Any organization providing centralized technical support across a range of platforms. With +15 million users, NetSupport Manager has setting the standard in secure desktop / device RC for 20 years.

What Is NetSupport Manager?

Manage and monitor multiple systems simultaneously over a LAN, WAN and the Internet. NetSupport Manager combines secure remote control from a desktop, laptop, tablet or smartphone. Monitor multiple systems in a single action, deliver hands-on remote support, collaborate and even record or play back sessions. When needed, gather real-time hardware and software inventory, monitor services and even view system config remotely to help resolve issues quickly.

NetSupport Manager Details

NetSupport

http://www.netsupport-inc.com

Founded 1989

NetSupport Manager Pricing Overview

NetSupport Manager does not have a free version but does offer a free trial.

Free Version

No

Free Trial

Yes

Deployment

Installed - Mac

Installed - Windows

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Online

NetSupport Manager Features

IT Management Software
Access Controls/Permissions
Capacity Management
Compliance Management
Inventory Management
Issue Auditing
License Management
Maintenance Scheduling
Patch Management
Remote Access/Control
Access Control
Collaboration
Diagnostics Tools
File Transfer
Mobile Access
Multiple Monitor Access
Real-Time Chat
Remote Access
Remote Printing
Reporting/Analytics
Screen Recording
Screen Sharing
Troubleshooting
Diagnostic Tools
File Sharing
Real-time Chat
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

NetSupport Manager Reviews

Showing 5 of 20 reviews

Overall
4.8/5
Ease of Use
4.8/5
Customer Service
4.9/5
Features
4.8/5
Value for Money
4.8/5
Verified Reviewer
IT Manager
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 19/12/2017

"Amazing and feature rich."

Pros: The amount of features available is amazing. Made remote support a breeze for our environment. Easily the best.

Cons: Deploying takes a bit to figure out. Support is very helpful but would love to see an easier way for the silent deploy.

  • Reviewer Source 
  • Reviewed on 19/12/2017
Joel J.
Director of Managed Services
Information Technology & Services, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 12/04/2019

"NetSupport RULES!"

Comments: I was introduced to NetSupport more than 15 years ago by a vendor we engaged to provide a new common-use platform for an airport ServiceTec was providing managed IT services for. I was immediately struck with the ease and amount of control NetSupport provided for the installation of the new platform. As we continued to add devices and eventually other mission-critical systems to our network, NetSupport proved its scale-ability again and again. When we had questions, their tech support was right there to give us answers. NetSupport cares about you as a partner. I've always been impressed that I do business with an individual as well as a valued partner. NetSupport makes my job easier to do!

Pros: NetSupport is a complete suite of management tools for your network. NetSupport installs easily on individual clients giving you control and access from anywhere in the world. NetSupport will enable you to monitor and/or control individual devices or groups of devices depending on your setup. Technical support is world class, you really ARE important to them. As a client, you're not just a name, you're a partner.

Cons: Honestly, this is a hard one for me, over the past 15 years I've used NetSupport, I've never had an occasion to be dissatisfied.

  • Reviewer Source 
  • Reviewed on 12/04/2019
Patrick G.
Systems Administrator
Libraries, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 9/08/2017

"This software helps me efficiently manage a large public computer lab. "

Pros: I often use the ability to remotely execute commands and programs. Being able to login large numbers of computers as administrator (or any user) all at once is a huge time and wrist saver. File distribution is also helpful if you need to push files to many machines.

Cons: Jumping between different machines is cumbersome at times. The windows sometimes open in inconvenient sizes and places like partially off screen. It would be nice if I could open one window for remote control and switch between any of the stations in addition to opening one window for each remote connection.

  • Reviewer Source 
  • Reviewed on 9/08/2017
Paul B.
Engineer
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 7/12/2017

"Still one of the best"

Comments: It is in invaluable tool for me to remote into servers and desktops for IT management.

Pros: I have used NSM for 10+ years, and school for several. I also use other remotes. Net Support consistently comes out as one of the best (if not THE best). It's ease of use is unparalleled. Reliability is very high; features like inventory and file transfer are easy and fast. Times when I have needed support, they have always been able to fix the issue. I plan to continue using it.

Cons: Once in a blue moon, the manager will not connect to a client; it's not often, but enough that I remember it (to be fair, all others that I have used do the same thing). Again, once in a blue moon it randomly disconnects (and again, all the others that I have tested do the same thing). However, even with these issues, it seems to have as few or less bugs than it's competitors.

  • Reviewer Source 
  • Reviewed on 7/12/2017
Adam A.
System Administrator
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 20/10/2017

"Very reilable remote access solution. We've been using it for over 7 years"

Comments: Allows me to do my job fast and easy.

Pros: Provides a quick access to a wide variety of devices (Windows, Linux, Mac, Android). I use it every single day, it makes my job much easier. The application has intuitive design, it's easy to navigate, locate remote devices, connect, chat and exchange files. You are in and out within seconds. End user does not have to do anything. We have been using it for over 7 years and we would not switch to a different product.

  • Reviewer Source 
  • Reviewed on 20/10/2017