Mint Service Desk

Who Uses Mint Service Desk?

Prepared for companies who are looking for a solution that can be installed ON premise on their own infrastructure (i.e. private cloud).

What Is Mint Service Desk?

Mint Service Desk is a powerful tool that contains the functionality of service desk and asset management all in one.
It differs from other help desk providers by the approach to communication between agents (which is chat-oriented) and by a possibility to install it on customer infrastructure without a need to buy a cloud-based service.

Key features:
- flexible asset management structure
- ticketing system integrated with asset management
- email integration
- custom ticket types

Mint Service Desk Details

OPGK RZESZOW

http://www.mintsd.com

Founded 2011

Mint Service Desk Pricing Overview

Mint Service Desk has a free version and offers a free trial. Mint Service Desk paid version starts at US$4.00/month.

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Starting Price

US$4.00/month

Pricing Details

Up to 3 agents Mint Service Desk is free.

Free Version

Yes

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

Mint Service Desk Features

Digital Asset Management Software
Asset Categorisation
Asset Library
Asset Sharing
Customisable Branding
File Conversion
Metadata Management
Mobile App
Reporting/Analytics
Search/Filter
Version Control
Workflow Management
Alerts / Escalation
Automated Routing
Customisable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Audit Trail
Corrective and Preventive Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
Investigation Management
OSHA Compliance
Safety Incident Management
Task Management
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Mint Service Desk Reviews

Showing 5 of 5 reviews

Overall
4.6/5
Ease of Use
4.4/5
Customer Service
4.8/5
Features
4.4/5
Value for Money
4.6/5
Verified Reviewer
business development latin america
Financial Services, 13-50 Employees
Used the Software for: Free Trial
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 28/05/2019

"Great system"

Pros: It is a great system to start, if you need a powerful, easy and simple service desk and asset management, MINT is the one. It also handles more features like SLA and full ITSM. It is very easy to communicate with customers having all communication in their chat view.

Cons: I like everything is very helpful and easy

  • Reviewer Source 
  • Reviewed on 28/05/2019
Lukasz B.
CEO
Computer Software, 13-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 23/07/2020

"Ease of use is the key"

Comments: Mint allowed us to speed up the process of ticket management. Our previous app OTRS was not so ergonomic and fast. Now we have control on every step in ticket management.

Pros: I replaced old OTRS to MINT software. It helped us in ticked management. I like ease of use and ergonomy of the software.

Cons: For our purposes everything is ok. It is great for ticket management.

Vendor Response

by OPGK RZESZOW on 29/07/2020

Dear Lukasz,

Thank you for warm words. We are doing our best to make sure the product meets customer expectations.

  • Reviewer Source 
  • Reviewed on 23/07/2020
Mohd azfar M.
Application Consultant
Information Technology & Services, 13-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    3/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 20/05/2020

"Great new comer"

Pros: Ease of use. Chat oriented communication.

Cons: As the system is new, not all features available but current features already enough for helpdesk and asset management.

Vendor Response

by OPGK RZESZOW on 29/05/2020

Thank your for your review. We are working hard to improve our solution.

  • Reviewer Source 
  • Reviewed on 20/05/2020
Constance K.
Supervisor
Banking, 10,001+ Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 14/06/2019

"Excellent"

Comments: Very professional and fantastic service

Pros: Very flexible. Asset management combined with service desk in a really good way. Chat oriented communication.

Cons: At the beginning it might be difficult to understand the whole concept of the system but once you get into the details it occurs that it's really powerful in terms of configuration and adoption to the organisation in which it works.

Vendor Response

by OPGK RZESZOW on 17/06/2019

Thank you for reviewing us. We are working hard to improve the overall onboarding experience.

  • Reviewer Source 
  • Reviewed on 14/06/2019
Nicholas M.
Analyst
Computer Software, 5,001-10,000 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 15/02/2020

"Great software"

Pros: Breaks down something as complicated as asset management into a relatively easy concept to understand and implement within a company.

Cons: Initially tough to figure out. There is a steep learning curve

  • Reviewer Source 
  • Reviewed on 15/02/2020