Mint Service Desk

"Great system"

Pros: It is a great system to start, if you need a powerful, easy and simple service desk and asset management, MINT is the one. It also handles more features like SLA and full ITSM. It is very easy to communicate with customers having all communication in their chat view.

Cons: I like everything is very helpful and easy

"Ease of use is the key"

Comments: Mint allowed us to speed up the process of ticket management. Our previous app OTRS was not so ergonomic and fast. Now we have control on every step in ticket management.

Pros: I replaced old OTRS to MINT software. It helped us in ticked management. I like ease of use and ergonomy of the software.

Cons: For our purposes everything is ok. It is great for ticket management.

"Great new comer"

Pros: Ease of use. Chat oriented communication.

Cons: As the system is new, not all features available but current features already enough for helpdesk and asset management.

"Excellent"

Comments: Very professional and fantastic service

Pros: Very flexible. Asset management combined with service desk in a really good way. Chat oriented communication.

Cons: At the beginning it might be difficult to understand the whole concept of the system but once you get into the details it occurs that it's really powerful in terms of configuration and adoption to the organisation in which it works.

"Great software"

Pros: Breaks down something as complicated as asset management into a relatively easy concept to understand and implement within a company.

Cons: Initially tough to figure out. There is a steep learning curve