
Who Uses Mint Service Desk?
Prepared for companies that are looking for a solution that can be installed ON premise on their own infrastructure (i.e. private cloud).
What Is Mint Service Desk?
Mint Service Desk is a powerful tool that contains the functionality of service desk and asset management all in one.
AVAILABLE ON PREMISES.
Key features:
- flexible asset management structure
- ticketing system integrated with asset management
- email integration
- custom ticket types
Mint Service Desk Details
OPGK RZESZOW
http://www.mintsd.com
Founded 2011









Mint Service Desk pricing overview
Mint Service Desk has a free version and offers a free trial.
Free Version
Yes
Free Trial
Yes
Mint Service Desk deployment and support
Support
- 24/7 (Live Rep)
- Business Hours
- Online
Deployment
- Installed - Mac
- Cloud, SaaS, Web
Training
- In Person
- Live Online
- Documentation
Mint Service Desk Features
Contact Center Software
- Agent Interface
- Auto Dialer
- Automated Routing
- Chatbot
- Collaboration Tools
- Computer Telephony Integration
- Interactive Voice Response (IVR)
- Quality Management
- Queue Management
- Reporting/Analytics
- Workforce Management
Customer Service Software
- Alerts / Escalation
- Appointment Management
- Call Centre Management
- Email Management
- Knowledge Base
- Live Chat
- Performance Metrics
- Queue Management
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Virtual Assistant
- Workflow Management
Digital Asset Management Software
- Asset Categorisation
- Asset Library
- Asset Sharing
- Customisable Branding
- File Conversion
- Metadata Management
- Mobile App
- Reporting/Analytics
- Search/Filter
- Version Control
- Workflow Management
Help Desk Software
- Alerts / Escalation
- Automated Routing
- Call Centre Management
- Customisable Branding
- Document Storage
- Email Integration
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Network Monitoring
- Real-time Chat
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Ticket Management
- Workflow Configuration
IT Asset Management Software
Vendor has not completed this information.
ITSM Tools
- Asset Tracking
- Availability Management
- Change Management
- Configuration Management
- Contract/License Management
- Incident Management
- Problem Management
- Project Management
- Release & Deployment Management
- Self Service Portal
Incident Management Software
- Audit Trail
- Corrective and Preventive Actions (CAPA)
- Disaster Recovery
- IT Incident Management
- Incident Reporting
- Investigation Management
- OSHA Compliance
- Safety Incident Management
- Task Management
Service Desk Software
- CMDB
- Change Management
- IT Asset Management
- Incident Management
- Knowledge Base
- Mobile Access
- Procurement Management
- Remote Control
- SLA Management
- Self Service Portal
Mint Service Desk Alternatives - Capterra New Zealand 2021
More Mint Service Desk alternativesMint Service Desk Reviews
Read all reviewsOverall rating
Average score
J f B.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 27/10/2020
"Flexible, easy to use, a host of features at a reasonable implementation price"
Comments: I have been working on many systems, such as HP Service Manager, the CA and BMS Helpdesk solutions, OTRS, and so on. Mint is a very good surprise, ergonomics and ease of use are really incredible.
Pros: The design takes into account both the user and the service desk agent experience. Its flexibility is huge. It's quite rare in today's ITSM landscape, where the current approach is to provide enough (meaning, too much, with useless mandatory fields and categories) data for steering committee reports.
Cons: When you think a feature is missing and call the support, you just learn that the feature is just a setting away, or almost. No weak point!
- Reviewer Source
- Reviewed on 27/10/2020
Lukasz B.
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Overall Rating5 /5
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Ease of Use5 /5
-
Features & Functionality5 /5
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Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 23/07/2020
"Ease of use is the key"
Comments: Mint allowed us to speed up the process of ticket management. Our previous app OTRS was not so ergonomic and fast. Now we have control on every step in ticket management.
Pros: I replaced old OTRS to MINT software. It helped us in ticked management. I like ease of use and ergonomy of the software.
Cons: For our purposes everything is ok. It is great for ticket management.
Vendor Response
by OPGK RZESZOW on 29/07/2020
Dear Lukasz,
Thank you for warm words. We are doing our best to make sure the product meets customer expectations.
- Reviewer Source
- Reviewed on 23/07/2020
Rolando G.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2/12/2020
"Very good tool"
Comments: Very happy with the software and the service.
Pros: During our periods using it, it was very simple and organized software to cover our needs.
Cons: Some graphic designs of the interphase could be improved.
- Reviewer Source
- Reviewed on 2/12/2020
Verified Reviewer
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support4 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 9/10/2020
"Very good Asset Management tool"
Pros: I like that it has its own ticketing system integrated with it.
Cons: I wish they improve and modernize the user interface.
- Reviewer Source
- Reviewed on 9/10/2020
Verified Reviewer
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 28/05/2019
"Great system"
Pros: It is a great system to start, if you need a powerful, easy and simple service desk and asset management, MINT is the one. It also handles more features like SLA and full ITSM. It is very easy to communicate with customers having all communication in their chat view.
Cons: I like everything is very helpful and easy
- Reviewer Source
- Reviewed on 28/05/2019