---
description: Learn more about Ruby Receptionists price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
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title: Ruby Receptionists Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Ruby Receptionists](/software/186839/ruby-receptionists-virtual-receptionist-and-chat-services)

# Ruby Receptionists

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> Save time, capture opportunities, and delight your callers 24/7 with the \#1 virtual receptionist team for small businesses.
> 
> Verdict: Rated **4.2/5** by 10 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Ruby Receptionists?

Ruby answers calls, engages website visitors with live chat, schedules appointments, processes payments, and manages other time-consuming tasks, 24/7, to help small businesses achieve more.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.2/5** | 10 Reviews |
| Ease of Use | 4.2/5 | Based on overall reviews |
| Customer Support | 4.1/5 | Based on overall reviews |
| Value for Money | 3.8/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Ruby Receptionists
- **Location**: Portland, US

## Commercial Context

- **Starting Price**: US$140.00
- **Pricing model**: Usage Based
- **Pricing Details**: Ruby bills per chat or per minute for receptionist services. Monthly plans are purchased and overage rates apply for chats or minutes used over the plan amount.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- Autoresponders
- CRM
- Call Logging
- Call Routing
- Call Transfer
- Chat/Messaging
- Chatbot
- Customisable Branding
- Customisable Forms
- Dashboard
- IVR
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Online Payments
- Proactive Chat
- Queue Management
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Website Integration

## Integrations (6 total)

- Clio
- Google Analytics 360
- Grasshopper
- Rocket Matter
- WordPress
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Live Chat Software](https://www.capterra.co.nz/directory/30797/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.capterra.co.nz/directory/30797/live-chat/software)
- [Appointment Scheduling Software](https://www.capterra.co.nz/directory/30757/appointment-scheduling/software)
- [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software)
- [Customer Support Software](https://www.capterra.co.nz/directory/32315/customer-support/software)
- [Conversational AI Platforms](https://www.capterra.co.nz/directory/31596/conversational-ai-platform/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.co.nz/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [Zoho Desk](https://www.capterra.co.nz/software/169505/zoho-desk) — 4.5/5 (2211 reviews)
3. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [Tidio](https://www.capterra.co.nz/software/144040/tidio-chat) — 4.7/5 (590 reviews)
5. [Gladly](https://www.capterra.co.nz/software/156723/gladly) — 4.8/5 (139 reviews)

## Reviews

### "Ruby Representatives Represent Professionalism for Our Firm" — 5.0/5

> **Mike** | *30 December 2024* | Legal Services | Recommendation rating: 10.0/10
> 
> **Pros**: They are professional and reliable. We know they will give us an accurate message from our potential new clients.
> 
> **Cons**: We have had no issues with them. Great team.  We are very comfortable with them answering the phone using our name\!
> 
> Ruby receptionists are accurate, prompt, and represent the law firms very well.

-----

### "Best Virtual Receptionist Around" — 5.0/5

> **Curtis** | *10 December 2019* | Law Practice | Recommendation rating: 10.0/10
> 
> **Pros**: It is like having an actual receptionist in your office. They are fantastic and friendly. They have a list of questions you can have them ask callers and the customer service experience has been the best I have received. It is also amazing for screening solicitations.
> 
> **Cons**: The app has been updated, but can still lag a bit, which is very annoying if you are trying to make an outgoing phone call and need to shut down the app and restart it. Would be great if it integrated a bit more with Calendly so your upcoming phone calls show up. The cost can also be a bit high.
> 
> Had a very positive experience with Ruby in terms of frontline phone calls. They have an excellent team and everyone has been super professional. Would very much recommend them as the first customer touchpoint for your business.

-----

### "There are so many other options" — 1.0/5

> **Nina** | *11 October 2023* | Nonprofit Organisation Management | Recommendation rating: 0.0/10
> 
> **Pros**: The agents answered calls friendly, with a smile
> 
> **Cons**: HIGHLIGHTS:Charged for full price during a promotional trial without resolution after emailing their staff 4 times. Had to dispute it through the bank directly.Bogus call handling dispositions. After one light audit, found numerous calls totaling over 30 minutes of agents claiming handling times between 4-7 minutes dispositioned as Wrong Number.Agents repeatedly gave out staff personal mobile phone numbers. We had a second onboarding call (within 60 days of trial) to fix it, again, and the agents continued to give out personal numbers. No accountability because there is no method to get a hold of someone directly, not even our sales agent who disappeared as soon as we signed and NEVER responded to our concerns, issues...etc.
> 
> HORRIBLE\!\!\!\!\!\!\! After we decided to leave and started shopping around we found 10+ competitors at half the price with twice the allotted minutes. Majority of the demo calls from the competitors all had one thing in common to say about Ruby: Unbelievably over priced. We were charged 200 minutes for $650 per month. Most companies we researched came in around 350 minutes for $250-$400.

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### "Ruby is amazing, but not for the faint of heart\!" — 5.0/5

> **Alex** | *16 May 2022* | Construction | Recommendation rating: 10.0/10
> 
> **Pros**: Their receptionists are great and the service they offer is top quality. They met all expectations\!
> 
> **Cons**: It's not a "con" but, the service can get very expensive the more it's used.
> 
> We had this as a secondary answering service when our primary agents weren't able to catch a call, it got routed to Ruby.

-----

### "We Love Ruby" — 5.0/5

> **Penny** | *27 April 2021* | Law Practice | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to switch phones off and on.  Their customer service is OUTSTANDING.
> 
> **Cons**: I really don't have any complaints about this software, it meets and/or exceeds or needs.
> 
> Ruby provides us professional answering services around the clock when we are not in the office, or if we need to have someone else answer the phones for awhile when we are in the office.  Their customer service is outstanding and we feel they treat our customers as their own.  We can't say enough good things about their professionalism.

-----

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## Links

- [View on Capterra](https://www.capterra.co.nz/software/186839/ruby-receptionists-virtual-receptionist-and-chat-services)

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| en-AE | <https://www.capterra.ae/software/186839/ruby-receptionists-virtual-receptionist-and-chat-services> |
| en-AU | <https://www.capterra.com.au/software/186839/ruby-receptionists-virtual-receptionist-and-chat-services> |
| en-CA | <https://www.capterra.ca/software/186839/ruby-receptionists-virtual-receptionist-and-chat-services> |
| en-GB | <https://www.capterra.co.uk/software/186839/ruby-receptionists-virtual-receptionist-and-chat-services> |
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| en-ZA | <https://www.capterra.co.za/software/186839/ruby-receptionists-virtual-receptionist-and-chat-services> |

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