--- description: Learn more about HelpDesk price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpDesk Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [HelpDesk](/software/185973/helpdesk) # HelpDesk Canonical: https://www.capterra.co.nz/software/185973/helpdesk Page: 1 / 9\ Next: [Next page](https://www.capterra.co.nz/software/185973/helpdesk?page=2) > HelpDesk.com is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. > > Verdict: Rated **4.6/5** by 183 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses HelpDesk? From bootstrapped startups to global enterprises, HelpDesk.com is suitable for all companies, regardless of their size or industry. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 183 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Text - **Location**: Boston, US - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Activity Dashboard - Alerts/Escalation - Assignment Management - Automated Routing - CRM - CSAT Survey Structure - Call Centre Management - Collaboration Tools - Complaint Monitoring - Content Management - Conversation Intelligence - Customer Database - Customer Experience Management - Customer History - Customer Segmentation - Customisable Forms - Customisable Templates - Dashboard - Data Security - Email Management - Engagement Tracking - Feedback Management - Inbox Management - Interaction Tracking - Issue Auditing - Issue Tracking - Knowledge Base Management - Macros/Templated Responses - Multi-Channel Communication - NPS Survey Structure - Personalisation - Prioritisation - Queue Management - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Sentiment Analysis - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Task Automation - Task Management - Template Management - Third-Party Integrations - Trend Analysis - Visual Analytics - Workflow Automation - Workflow Management ## Integrations (11 total) - Chatbot - GitHub - HubSpot CRM - Jira - LiveChat - OpenWidget - Shopify - Slack - Webflow - WordPress - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.co.nz/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.co.nz/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software) - [Complaint Management Software](https://www.capterra.co.nz/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.co.nz/directory/30675/issue-tracking/software) - [Customer Satisfaction Software](https://www.capterra.co.nz/directory/30541/customer-satisfaction/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.nz/software/164283/zendesk) — 4.4/5 (4090 reviews) 2. [Freshdesk](https://www.capterra.co.nz/software/124981/freshdesk) — 4.5/5 (3470 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.co.nz/software/61368/salesforce) — 4.4/5 (18806 reviews) 4. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [LiveChat](https://www.capterra.co.nz/software/62194/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "10/10 Hands Down The Best Live Chat Software" — 5.0/5 > **Noman** | *19 August 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Clean interface, easy setup, integrations with major apps, and best bang for the buck. Doesn't have much of a learning curve so it can be easily used by new resources. > > **Cons**: The basic plan should have some analytics features. I think it should also have an identifier perhaps when bots from Google or Meta (usually traffic from Ireland) crawl a website. > > I've been using LiveChat since 2019 and it has only gotten better over time. I've used in 3 agencies (including mine). Back in 2019 in my first account management job, I was tasked with starting a late shift to cater to the Australian and Eastern markets. The canned responses saved my live from the huge influx of chats I used to get while managing them alone :) It just makes it easier for people to start chatting with, whether it's for sales, support, or project management. For my own agency and brands, it's working seamlessly and making it easier for me to turn engage traffic. ----- ### "HelpDesk has great potential to help our workflow\!" — 4.0/5 > **Emmanuel** | *19 September 2025* | Religious Institutions | Recommendation rating: 5.0/10 > > **Pros**: I appreciate the HelpDesk system, because it is competitive with features and and pricing to other similar services. It's helpful that it integrates with Livechat and Chatbot services well, and allows us to track multiple sources of contacts so that none of our requests fall between the cracks. > > **Cons**: I do wish that helpdesk had better/deeper integration with chatbot. I wish that tags were connected with livechat, and that we could more easily find transcripts from tickets so we can get a fuller picture of a visitor's experience and questions. Creating more fluid tickets that can be updated based on multiple interactions from our website would be a major bonus. We would like to have more AI options and more customizable AI features in how it could respond to common questions. With the move to text.com as one app for all the services, there are still many features missing that we found helpful, especially to be able to customize views with filters. Please bring that back\! > > We liked the LiveChat tickets, and did not have a need for many of the extra features that are in helpdesk, but for what it offers, we have benefitted. We are looking forward to the features that have not carried over to the new version to be added again\! ----- ### "Helpful Tips to Improve HelpDesk" — 3.0/5 > **Daniel** | *6 June 2025* | Mechanical or Industrial Engineering | Recommendation rating: 6.0/10 > > **Pros**: I like how all of the tickets are in one place, and they are easy to sort through by using the left and right arrows. It is helpful to have the dropdowns right there on the side to quickly and easily assign them to the right team(s) to be handled appropriately. > > **Cons**: The main aspect that I do not like about the helpdesk is that if you assign a ticket to someone, or if someone assigns you a ticket, there is no notification email sent to the assignee. This would be very helpful when setting tasks to solve or close tickets. One other thing that I do not like about the help desk is that there is no option to download the ticket to send to an email. For example, sometimes we would like to directly email the ticket to another colleague at our company for review or feedback before marking solved or closing it out. Additionally, having the ability to convert a ticket to the chat archives would be helpful so we can then download the transcript from there and send to email. Essentially, the archive function in HelpDesk is useless and the ticket should go into the actually LiveChat archives. > > Overall experience is basically described in the first two boxes above. The HelpDesk is just okay. It is there for us to be able to pick up and assign tickets, but it certainly lacks in some areas of functionality and I rated it 3 stars because I believe there is room for improvement. I think the focus should shift to actual functionality of what we do with these tickets in our workflow. ----- ### "Simple and reliable customer support tool" — 5.0/5 > **Ricardo** | *30 July 2026* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: HelpDesk is easy to use, quick to set up, and keeps all customer conversations organised. The interface is clean and straightforward. > > **Cons**: Some of the more advanced customisation and reporting options could be expanded. However, this has not affected our day-to-day use, and the platform already provides everything we need to manage customer support effectively. > > A reliable and simple tool that makes managing customer support much easier. It works well for our day-to-day needs. ----- ### "Best support ticket solution out there\!" — 5.0/5 > **Verified Reviewer** | *4 August 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The ability to streamline Ticket management and resolution as well as the ability to open a ticket from a live chat\! > > **Cons**: I didnt like the fact the embeded ticket form does not allow to upload images or files straight out of the box. > > Excellent, all tickets are now tracked, managed and resolved while giving me a clear complete picture of their status. ----- Page: 1 / 9\ Next: [Next page](https://www.capterra.co.nz/software/185973/helpdesk?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/185973/helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data