--- description: Learn more about MIMS price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: MIMS Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Service Dispatch Software](/directory/30059/service-dispatch/software) > [MIMS](/software/185729/mims) # MIMS Canonical: https://www.capterra.co.nz/software/185729/mims > Field service management solution designed to improve productivity across companies' processes, workflow, and human capital. > > Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses MIMS? For organizations across industries such as security and emergency response, maritime, aviation and transport, facility management, hospitality and logistics. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 2 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Arrow Labs - **Location**: New York, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$35.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: MIMS is available across three pricing plans, outlined below. It also offers a 30-days free trial. Cost-effective package: $35/user/per month Industry Pro: $59/user/per month Enterprise: Please contact Arrow Secure directly for pricing details. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, English - **Available Countries**: Denmark, Germany, Indonesia, Qatar, Saudi Arabia, South Africa, Sweden, United Arab Emirates, United Kingdom, United States ## Features - Activity Dashboard - Contact Database - Dispatch Management - Electronic Signature - GPS - Inventory Management - Job Management - Mobile Access - Online Time Clock - Real-Time Updates - Reporting & Statistics - Routing - Scheduling - Service History - Technician Management - Third-Party Integrations - Work Order Management ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - Chat ## Category - [Service Dispatch Software](https://www.capterra.co.nz/directory/30059/service-dispatch/software) ## Related Categories - [Service Dispatch Software](https://www.capterra.co.nz/directory/30059/service-dispatch/software) - [Field Service Management Software](https://www.capterra.co.nz/directory/10009/field-service-management/software) - [Maintenance Management Software](https://www.capterra.co.nz/directory/30058/maintenance-management/software) ## Alternatives 1. [Connecteam](https://www.capterra.co.nz/software/153140/connecteam) — 4.6/5 (5058 reviews) 2. [Jobber](https://www.capterra.co.nz/software/127994/jobber) — 4.6/5 (1420 reviews) 3. [BuildOps](https://www.capterra.co.nz/software/194155/buildops) — 4.5/5 (151 reviews) 4. [Service Fusion](https://www.capterra.co.nz/software/135788/service-fusion) — 4.3/5 (290 reviews) 5. [Simpro](https://www.capterra.co.nz/software/10529/simpro-enterprise) — 4.0/5 (145 reviews) ## Reviews ### "Great FSM Software for Small and Medium companies & cost effective." — 5.0/5 > **Mohammad** | *16 March 2021* | Environmental Services | Recommendation rating: 10.0/10 > > **Pros**: The system set up is very easy, adding a lot of checklists, assets, locations and etc. through the csv upload saved a lot of time and cost on training. The support staff are very helpful and solve support requests very fast. One of the most helpful features for us was being able to integrate the software with our website for customers to raise job tickets, which helped allocating resources faster. Our customers are very happy about this feature. Great reporting capabilities, we are even able to tailor our reports to specific time. > > **Cons**: Initial learning and understanding is little challenging, but after getting the hang of it, becomes super easy. > > Overall, a good software that gets the job done, easy to use, great mobile application interface for technicians, and can be easily integrated with quickbooks, xero. ----- ### "MIMS exceeded our expectations" — 5.0/5 > **Frixos** | *29 March 2021* | Construction | Recommendation rating: 10.0/10 > > **Pros**: MIMS exceeded all the expectations, with automatic dispatching and scheduling features. Our customers are able to raise maintenance repair tickets directly through our website. MIMS saved my business during a pandemic and now it is easy to manage my teams remotely. > > **Cons**: To be honest, the team is very happy with MIMS, and the only thing I can point out is that MIMS does not have offline capability. > > We are paperless, my technicians are able to invoice directly from the field, which massively improved the time that my accounting team would spend on “chasing” customers. Most importantly, we are able to add multiple customer systems/assets into the customers' contracts and run the preventive workflows with no delays. ## Links - [View on Capterra](https://www.capterra.co.nz/software/185729/mims) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data