--- description: Learn more about Intermedia Unite price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Intermedia Unite Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Telephony Software](/directory/30084/telephony/software) > [Intermedia Unite](/software/181373/unite) # Intermedia Unite Canonical: https://www.capterra.co.nz/software/181373/unite Page: 1 / 9\ Next: [Next page](https://www.capterra.co.nz/software/181373/unite?page=2) > Connect teams and customers in one place with Intermedia Unite®—an AI-powered platform unifying voice, video, chat, and collaboration. > > Verdict: Rated **4.7/5** by 188 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Intermedia Unite? Company of any size from 1-1000+ employees ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 188 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Intermedia - **Location**: Sunnyvale, US - **Founded**: 1991 ## Commercial Context - **Starting Price**: US$27.99 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: No Yearly Contracts, pricing is month to month. UNITE FOR TEAMS Pro: $22.99 per user, per month (plus taxes and fees) UNITE FOR TEAMS Enterprise: $28.99 per user, per month (plus taxes and fees) UNITE Pro: starting at $27.99 per user, per month (plus taxes and fees) UNITE Enterprise: starting at $32.99 per user, per month (plus taxes and fees) Add-ons also available. Free phone with every seat of Unite (Pro, Enterprise, \& Unite for Team Pro and Enterprise) , contact Intermedia for more details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, German, Italian - **Available Countries**: Canada, United Kingdom, United States ## Features - Agent Interface - Auto-Dialer - Automated Routing - Automatic Call Distribution - Call Centre Management - Call Monitoring - Call Recording - Call Routing - Call Tracking - Call Transfer - Chatbot - Computer Telephony Integration - File Sharing - IVR - Mobile Access - Multi-Channel Communication - Multi-User Collaboration - Quality Management - Queue Management - Reporting/Analytics - SIP Trunking - SMS Messaging - Two-Way Audio & Video - VoIP - Voice Mail - Workforce Management ## Integrations (21 total) - Algo - CDK Global - DealerSocket CRM - Dynamics 365 - Google Calendar - Google Contacts - Google Meet - HubSpot CRM - Microsoft Outlook - Microsoft Teams - NetSuite - Pipedrive - Salesforce Platform - Salesforce Starter - ServiceNow ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Telephony Software](https://www.capterra.co.nz/directory/30084/telephony/software) ## Related Categories - [Telephony Software](https://www.capterra.co.nz/directory/30084/telephony/software) - [VoIP Software](https://www.capterra.co.nz/directory/30940/voip/software) - [Unified Communications Software](https://www.capterra.co.nz/directory/31035/unified-communications/software) - [Contact Centre Software](https://www.capterra.co.nz/directory/32035/contact-center/software) ## Alternatives 1. 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[Flock](https://www.capterra.co.nz/software/151072/flock) — 4.5/5 (344 reviews) ## Reviews ### "Not the best, but affordable" — 3.0/5 > **Whitney** | *18 July 2024* | Law Practice | Recommendation rating: 4.0/10 > > **Pros**: Their deskphones are easy to familiarize yourself with and pretty decent > > **Cons**: Customer service was not the best, took so long for support to resolve issues and constant outings in the area. ----- ### "\*\*\*\*\* Way to Go\!" — 5.0/5 > **Stefano** | *31 October 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Quick responses to my support issues - friendly staff. > > **Cons**: all good so far - no immediate problems or issues. > > Keeps getting better each year - glad they are on a path of growth. ----- ### "Objective Achieved\!" — 3.0/5 > **Verified Reviewer** | *9 January 2026* | Facilities Services | Recommendation rating: 7.0/10 > > **Pros**: What I most like about this platform is the text capabilities and when I have a voicemail, it can be listened to through the app as well as a voice file sent to my email address, with voice transcription > > **Cons**: Intermedia Unite promises an all-in-one communications platform, but in practice it often feels clunky and overpriced. The interface is unintuitive, with too many clicks required for basic tasks like call handling or user management. Call quality can be inconsistent, especially during peak hours, which undermines reliability. The mobile app lags behind competitors and frequently has sync issues. Customer support responses are slow and sometimes lack technical depth. Integrations are limited compared to modern UCaaS platforms, making workflows harder to automate. For the price, Unite feels outdated and less flexible than many alternatives on the market. Overall, the experience disappoints today. > > Overall, this has been a positive experience and it works to fill the needs of our team and communication with our clients and partners. ----- ### "Incredible Customer Service Agent \[sensitive content hidden\]" — 5.0/5 > **Brianna Stern and Alejando Pastrana** | *17 December 2025* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: Our customer support agent, \[sensitive content hidden\]. \[sensitive content hidden\] was patient, extremely helpful, and dedicated. \[sensitive content hidden\] is one of the best customer service agents our law firm has ever dealt with. We cannot thank her enough\! She truly saved our business through very stressful times. \[sensitive content hidden\] and Intermedia's customer service department is incredible\! > > **Cons**: Through no fault of intermedia or \[sensitive content hidden\], our firm waited to update our phone systems. This is something we wish we did sooner. > > 10/10 thanks to \[sensitive content hidden\]. She is an incredible asset to intermedia\! We cannot thank her and this company enough. ----- ### "A Top Notch VoIP Game changer\!" — 5.0/5 > **Brian** | *18 March 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The ease of use and implementation is at the top of the charts\! > > **Cons**: There is nothing I did not like about this product > > So far our experience has been great with Unite\! ----- Page: 1 / 9\ Next: [Next page](https://www.capterra.co.nz/software/181373/unite?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/181373/unite) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data